Karbonn Mobiles — Problem with software and hardware(Karbonn S19 handset)

Address:

Pune, Maharashtra

I have purchased Karbonn S19 handset from G D Retail, Shop No1/2, Anusuya Enclave, Jagtap Chowk, Wanowari, Pune-411040, Phone-020/26856044 on 01/02/2015 in the name of Mrs. Archana Kulkarni. From day of my purchase default google playstore was not there in the handset, internet connectivity issue was there(we have Idea 3G connection), still we are unable to browse anything, also unable to download video's from Whatsapp. We have tried our SIM card in other mobile, where it was working properly. Twice we have visited the retail store with our complaint but they were not able to solve our problem. After that we have visited the Service center (G.S.M Solutions, Amba Heights, Near Budhni Wafers, Camp, Pune-411001), Mobile-[protected], We have horrible experience at the service center, and at the end they were also not able to resolve the issue.(They opened the mobile, format the software but still problem remain the same). Now the Service center engineer is saying that we will send handset to Delhi service center for repair and it will take minimum 25 days time which not acceptable to me. Initially they are saying it was software problem, now they are agreeing that it may be hardware problem. I have requested them either return my money or give me new handset for which they are reluctant.