Karnataka Bank — Refund initiated by amazon but still not received.

Address:

Reva Branch Kattigenahalli Yelahanka Bangalore.

Hello myself Ravithej YR,
I've ordered for "Original H12348 Battery compatible with reliance Jio Wifi 4G router Jiofi2(2300mAh)" product through amazon on date 1st October 2021. Then, after 7 days I got a call from delivery boy for a product delivery i.e on 7th October. As I was not in the house, I was unable to collect the product on that particular day. Further, I rescheduled my order through the Amazon for the Date:-10th Oct 2021. Even after rescheduling my order, I didn't get my product. Later, I called the delivery person, who initially came for the delivery on the date:- 10th Oct 2021. So, I claimed to refund my amount of Rs799/- through Amazon. But my amount was not refunded in my account. Afterwards, I got a refund reference ID through E-mail by Amazon which I've attached below.

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Hello,

This is to confirm that refund for amount 799.00 has been successfully processed on[protected] and the amount should reflect in your account by now.

Refund Reference # 30005412901274212831440

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

For more details on refunds, please click here: https://www.amazon.in/pay/history?tab=refunds

Thanks for choosing Amazon.in
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This is the message I've got.

I hereby raise my complaint on this particular issue against Karnataka Bank online banking service and the concerned company. Kindly resolve this issue as fast as possible and Refund my amount to the account.
THANK YOU!!

Contact Me through Mail ID: [protected]@gmail.com