Karvy — demat account showing less no of share than pool account

Address:

Qtr No 749/D, BGR Township, 783385

My client code is 1762568. There is discrepancy in no of shares showing in my demat account and karvy pool account. Indian oil and eil shares are showing less and sbi, tata motors dvr share no where to be seen in my demat account.
I have also made a payout request from my ledger account but its not reflected in my registered idbi bank till now.
I have also registered a complain on 24/12/2019 to karvy ticket id 5678 but no any response yet.
I am attaching the screenshot of demat account and statement of holding received from karvy