[Resolved] Karvy — i had submitted documents related to bond issue of pfc and affidavit but the bond's address is unchanged.
Kolkata, West Bengal, India
Didipankar11 on Feb 14, 2018
Dear sir, i had submitted relevant supporting documents with affidavit duly certified by notary to change my home address for pfc bond - folio no. Pfb0212145 for a duplicate certificate in december, 2017. The duplicate certificate dispatched by karvy on 31/01/2018 without changing my home address.
I had followed up mr. Harish thakur many a times to get my certificate with the change in address.
This is unwarranted and not acceptable as i have spent money to do the affidavit and to send all documents through courier service.
Please address the issue as it is related to central govtt. And i may draw tghe attention of pfo as the address change is badly required.
Complaint marked as Resolved Mar 18, 2018
[Feb 14, 2018] Karvy customer support has been notified about the posted complaint.
Verified SupportKarvy Customer Care's response, Feb 15, 2018
Dear Sir /Madam
This has reference to your online complaint dated 11/02/2018 with regard to change of address and issue of duplicate bond certificate of bond certificate against the Application made in the aforesaid Company of Infra Bond Issue[protected].
We have perused the records and wish to inform you that we have issue the duplicate bond certificate and was dispatch to your address with below mention details.
SLNO CONSIGN.NO MODE UNIT DISP_DATE NAME OF THE PERSON DESTINATION ITEM QTY
1 EX[protected]IN SPEED POST PFCB 2/2/2018 DIPANKAR CHATTERJEE PARGANAS 743123 SC 1
14 CHANDRANATH BIDYARAINA LANE
P O BHATPARA 24
PARGANAS NORTH- 743123
Once we receive the undelivered bond certificate back to our office from postal department we will re-dispatch the same to your present address.
Further we have not received the KYC documents like self attested valid address proof along with a copy of photo identity proof to update the change of address in our records to below mention address, without which we will not be able to update in our records.
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