Kayanjali Chikankari — Not received the orders products after three months

Website:www.kayanjali.com

I have placed the order from Kayanjali Chikankari website on dec 08 with order ID 1215 for the net amount 12k however i gave received email from them that product got shipped without any tracking Details and via instagram also they have confirmed that i will get the order within an week however its been a month and no response till date.
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