[Resolved]  Kent — poor warranty repairs of kent electric kettle

Address:411001

I have purchased kent kettle online from amazon.in with one year warranty on 11 june 2019. The kettle stopped working properly on 24 nov 2019. After repeated complaints a technician from pune finally visited amy house and tested the kettle. He could not repair the kettle and took away the kettle for repairs at his workshop on 29 nov 2019. Repeated follow ups with the technician have not yielded satisfactory response. He told me that since he was unable to repair the kettle, the company has agreed to replace the same. Since then, i am still waiting for the repaired kettle to be delivered to me. It is more than 15 days and i am being put to unnecessary inconvenience for no fault of mine
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Jan 25, 2020
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Dec 22, 2019
Kent RO Customer Care's response
Dear Sir,

We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible.Please share your contact details at [protected]@kent.co.in. Alternatively, you can also call us at +91-[protected].

Regards,
Team Kent
Dec 22, 2019
Updated by Ashok Joglekar
I am not satisfied with your response. My details have been shared with your consumer complaints contact centre
Verified Support
Dec 23, 2019
Kent RO Customer Care's response
Dear Sir,

We sincerely regret the inconvenience you have faced. Please share your contact details at [protected]@kent.co.in. Alternatively, you can also call us at +91-[protected].

Regards,
Team Kent
Verified Support
Dec 25, 2019
Kent RO Customer Care's response
Dear Sir/Ma'am,

As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.

Regards,
Team Kent
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I have been complaining repeatedly to your helpline number.

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