[Resolved] Kent — poor warranty repairs of kent electric kettle | |||
I have purchased kent kettle online from amazon.in with one year warranty on 11 june 2019. The kettle stopped working properly on 24 nov 2019. After repeated complaints a technician from pune finally visited amy house and tested the kettle. He could not repair the kettle and took away the kettle for repairs at his workshop on 29 nov 2019. Repeated follow ups with the technician have not yielded satisfactory response. He told me that since he was unable to repair the kettle, the company has agreed to replace the same. Since then, i am still waiting for the repaired kettle to be delivered to me. It is more than 15 days and i am being put to unnecessary inconvenience for no fault of mine Was this information helpful? | |||
Jan 25, 2020 Complaint marked as Resolved Kent RO customer support has been notified about the posted complaint. Verified Support Dec 22, 2019 Kent RO Customer Care's response Dear Sir, We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible.Please share your contact details at [protected]@kent.co.in. Alternatively, you can also call us at +91-[protected]. Regards, Team Kent Verified Support Dec 23, 2019 Kent RO Customer Care's response Dear Sir, We sincerely regret the inconvenience you have faced. Please share your contact details at [protected]@kent.co.in. Alternatively, you can also call us at +91-[protected]. Regards, Team Kent Verified Support Dec 25, 2019 Kent RO Customer Care's response Dear Sir/Ma'am, As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance. Regards, Team Kent | |||
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I have been complaining repeatedly to your helpline number.
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