Kent RO Complaints & Reviews

Hi
I bought kent ro pearl exactly on 13th oct. After just 6 months (July 2019), water stopped filtering. So i had to call for service and agent told to replace both the filters which costed me around[protected] bucks.
To my surprise, this time (Dec-2019) not even 5 months, water stopped filtering and a high beeping sound is coming. I enquired and called the service agent. He came and without much investigation, he told that...

We purchased electric kettle from amazon in first week of september 2019 but within a week kettle stops working due to heating coil issues. After contacting local kent service center they offered us replacement as product was in warranty period. We contacted local center several times but they kept saying they have completed their process of sending replacement request to company and sales manager will look into this. Even after 2 months we haven't received replacement product as kent sales manager in our area not willing to look into this issue. It's really disappointing to get such customer service from big company.

Sir'

My complaint no.[protected]Cr number 1596745) in respect of kent ro excel installed in my residence at d-312 first floor, nirman vihar, delhi was attended by mr pappn sharma[protected] and while changing the parts which were not required and only carbon fill candles were required to be changed, he has changed all the parts which were ok and charged us rs 4950.0 vide bill number 224151 dated 01.12.2012. While fixing the parts, the direct water pipe going to the ro was broken which was attended by mr ganeshwar ([protected]) and again changed another part and charged rs 300.00 for the same. He smartly off the tap and water supply was stopped. As the ro is installed inside the wooden cabinet, we have also not initially noticed. However when the water was totally stopped, we have checked and found that the tap is in off position and water supply to ro has been stopped. It is important to inform you that while changing the parts and candles by mr pappan, on 01.12.2019 once the ro was slipped from his hand and fallen on the floor.

When after two days we have switched on the water tap and found that water is leaking left and right from the machnie; again we have called mr pappan. He visited today evening about half an hour before and informed now that the pump has been broken and required to be changed. It is submitted that on the day of service on 01.12.2019, ro was working and there was no leakage and after the poor handling of the machine by mr pappan and mr ganeshwar, the water is leaking and as reported by mr pappan, the water is leaking from the motor.

As the mishandling of the machine and rather damaging of the machine is done by your staff; thus it is your vicarious liability to set the same right immediately without and cost and demur.

It is expected that being renowned company, you will immediately act and will not permit us to take up this kind of mishandling and black mailing for changing of costly parts which have been damaged by your staff to other forum.

Please acknowledge.

P. K. Mehta

On Sunday I raised a request for service of my water purifier and the time frame given to me was 48 hours. On Tuesday the technician (I don’t presume that the person visited was a technician). He did the complete service in about 3-4 minute. He didn’t waited for more than that.

After doing the service, he took the snapshot of the OTP which I received in my mobile (JUST LOOK IN HOW MUCH HURRY HE WAS, HE DIDN’T ENTERED THE OTP, ONLY TOOK THE SNAPSHOT) and left and the complete process didn’t took more than 5 min. But after the service the machine is showing as mineral low and this would not happened if the technician have waited for 10 min and checked that.

The technician not even checked the TDS of water or if the water which is coming is purified or not.

Is this the type of service expected from KENT.

The details of the technician and franchise who came on Tuesday is given below:

01 Dec 2019 09:56 AM - Registered (CASE ID :[protected]
01 DEC 2019 10:04 AM - Allocated to P&G SERVICES
02 DEC 2019 12:51 PM - Allocated to ADITYA TELE COMM SYSTEM
02 DEC 2019 01:22 PM - Eng. Assigned (Ajay)
03 DEC 2019 03:11 PM - Request Closed (ADITYA TELE COMM SYSTEM)

Even worst happened after that:
Yesterday I again made a complaint through IVR (REQUEST NO:[protected] in the night since this need to be urgently checked. After waiting I called at 8:20 AM in the morning to kindly assign the engineer and kindly correct that on urgent basis on today itself.

On 11:27 AM I received a message that the engineer has been allocated and will visit tentatively by 2:30 PM. But soon after that the engineer called and asked my address and he confirmed that it has been by mistake assigned to different area and he will transfer the request to proper area and you will get a call in 10 min.

After waiting and no message received for the same, at around 4 PM I called the customer care again. Now on asking about the request, I came to know that the request has not been assigned to anyone and again the same story continues.

I am writing this email because now I think I should not have gone for Kent and wasted around 18K in that and even though my family is drinking water which is not up to the mark. It would be better to take from some other company who might have been given the service better and must have this kind of franchise where they don’t even wait for 5-10 min to check the quality of water after the service has been done. Your engineers are actually fooling the peoples.

We purchased kent pearl from universal water solutions 5 yrs ago. Recently on eof the technicians forced us to purchase an amc & after that the service has been very very poor. Mr gangadhar doesnot respond to calls, there is no timely resolution, defective spare parts are being provided to us. We are extremely disappointed with their service & professionalism. We feel cheated after buying the amc & are extremely sad that no action is being taken against such a dealer.

We wanted an ro service in noida. This number appeared and after confirming thousand times they said they are affiliated with kent.
This invoice he gave has name as apro aqua.
No gst and tin number.

They say they have office in noida bit on receipt it's written uttam nagar address.

The technician number is printed on the receipt. He was also very rude and said paise do nhi toh main piece jo lagaya hai nikal lunga.

How to take action and refer check once they commit to be kent and u only relaise it's not when u get the invoice.

Sharing a snapshot of the receipt

Hi,

This is to update you that, i had issues with the motor replacement and filters. I was informed to replace the same.

I regret purchasing kent ro mineral, i was asked to pay rs.8500 as yearly maintainance charges which is way too high. People shouldnt be fooled like this. Can any one give some guidelines to them to follow and not to loot people.

Pls help me solving this issue so normal people can have ro water.

Thanks
Rashmi

I bought a kent grand mineral ro on 20/06/19 which was installed on 25/06/19. On the advice of their technician i bought a prefilter whose bill has not been provided yet... After about 4 months reject water stopped coming out from the blue pipe for which i raised a service on 27/10/19. Technician came and replaced a spare part. Again bill was not given. But after that the flow of the reject water from the blue pipe started becoming slow... It started taking almost 10 hrs to refill the storage tank (8 ltr).. So again i had to raise a service request just after about 3 weeks on 21/11/19... Technician came and again changed that same spare part which was replaced earlier.. And this time also no bill was given... But just 6 days have passed, on 27/11/19 suddenly both the reject water and pure water has stopped coming out... I called their customer care for complaint... But also listening they just kept my call on hold for endless time... I emailed them but didn't get any reply... Didn't expected it from kent.. It's ridiculous when kent boast about giving original parts... Just can't even give the bill... They just replaced my spare part with a old used spare part and also took my spare part... Such that they can use it on other machines... Just pathetic aftersales service.

Date of incident: 26th nov 2019

I bought kent purifier on 14th oct 2018, and yesterday it stopped completely working.

I have already changed the external filter twice which costed me around 1500/-. This was also done by kent service agents.

Now i raised a complaint for service, the engineer says the filters need to be replaced.. Which cost 5000/-. He says service is free for next 2 years but parts are not covered which are covered only for 1 year.

Apart from what he needs to replace there is only ro filter inside filter box, rest all needs to be replaced..

To my surprise, nobody seller or anywhere anyone mentioned about annual maintenance cost of the filters at all. Which is more than half the cost of the filter itself.

And for fellow buyers.. You can clearly see no where mentioned on the kent purifier about the change of filters. But if service guy opens it, every filter inside is mentioned that this filter needs to be changed in 12 months. Which customer cannot see, you know obvious warranty reasons, customers cannot open the purifier.

Talking about the excellent service by the service agent, he heard the beep of the ro filter, and just closed his eyes and in a few mins completely removed all filters and threw them away. And smilingly wrote doing some weird calculations on a piece of paper all filters need to be replaced and pay 5000.

I have rejected the service as i don't want pay further for a cheating company.

Extremely unhappy with kent and its brand ambassador.

After all this is we are talking about most important health factor with a ro filter like kent, i can neither trust their service not their product any more

Resolution required:
Replace the inner filters for free which are not disclosed to customers. It should be covered as part of your free service cost. At least for first 3 years.

I have given amc for my kent ro on 26.09.2018 for 2 years with effect from 26.09.2018 by depositing rs 10500 (Bill complaint number 27/13, membrane code c6739, bill serial number - 4456) to apex service centre, 3/133, lalita park, laxmi nagar, delhi -110092.

As my ro is leaking, i made complaint on 20.11.2019 to send mechanic for repair of my ro. Since then, i made several complaints till today (25.11.2019) but every time, the receptionist gave assurance for sending mechanic.
Today, she straightaway refused that neither mechanic will be send nor money will be refunded on my request.

It appears that apex service company is a fraud company and action is required to be taken against them.

It is requested that apex services refund my money and kent ro gets the ro repaired

From:
Suresh kumar atri

Just for 12 months kent filters has been changed which costed me 5100 rs. So kent service person telling filters valid for just 12 months. So every 12 months i need to spend this much. I want my money refund. I will file a case in consumer court for cheating the customers like this, i have spent 18000 rs for purifier. On top of that why the hell should i spend 5100 rs every year what kind of purifier it is....

Continuously a beep sound out from product, its not work properly, we called several time to their representative but he not taken seriously when the service was valid under the one year amc, we are suffering a lot for this. So we want to say that please solve our problem as soon as possible, because the all person who live here they use this water...

I bought a kent purifier through flipkart and it delivered to my address. Kent executive from karimnagar called for installation. Since our new home was not completely ready at that moment, we asked executive to come on the next day. From that day, we have been calling executive and his supervisor continuously and they are not responding at all. All of sudden they are saying that the installation is cancelled. They told me that after i'm continuously calling them for one week. I stay in hyderabad but i ordered that product to my home in the village and my parents not educated enough to talk to them. I ordered kent because i thought that its services would be available at any point of time even in my village. But with this experience, now i'm in dilemma whether to trust kent or not. Here are the contact numbers of supervisor and executive.
[protected]
[protected]
Trust and faith is the main investment of the business so please try not to lose it from your consumers.
Thanks,

We had purchased kent pearl ro on 3rd july 2019 from vijay sales crown plaza, faridabad haryana, from last 5 months this is my 6th complaint to kent, every time their technician came and clean ro but their is no permanent solution to them to stop entering mosquitoes in ro. What is the fault o[censored]s. I dont want to continue this model in which i have to call every month for removing mosquitoes. Please do the needful or take some action against them as i feel cheated from kent as well vijay sales.

Shipra sardana

Pathetic/unprofessional service against my complaint id [protected]. The service technician came and replaced the main ro filter and charged inr3100. I had checked with him time and again that we will not need the service if any other parts needs to be changed and he assured that thee is no other damage. I had asked him not to change any spare part as i was not sure if this will sustain even for a week.

Yesterday there was again a damage and while the service technician again came and told another part damage which will cost 2500. This is cheating/unprofessional behavior from the service technician and really bad customer support. I am going to scrap the product and shout it loud never to buy a kent product. Needs resolution on this. I need complete refund of my money vested in the first servicing.

Since the system has installed it's not working properly and immediately after expiring the one year warranty it started performing worst, every time your engineer visit he says that this part needs to be replaced, this part needs to be replaced, recently i have paid rs 2750 for membrane replacement and after 1 week of membrane replacement now your engineering is saying that its pump has to be replaced?
What is this? Did i purchase this machine for this inconvenient headache or i purchased it for peace of mind?
Why should i pay every time when i have purchased a brand.

I purchase AMC For KENT RO at 8000rs from Aquair service Point .And they had promised for changing RO MEMBRANE nd carbon filter two times ..and 1st time they change ro membrane nd carbon filter but on 2nd time RO MEMBRANE ko change ni kiya...maine service center cal bhi kiya but unhone change krne se mna kr diya...Meri AMC ki last date 17/11/2019 hai..uske baad ye expire ho jayegi..so i request to solve this problem immediately...thank you..

I purchased kent ro pearl on[protected] and ever since purchase we are facing problems. Once in every 3 months there is a problem we have already got the filters changed twice and and even the motor had to be replaced and all these does not come under warranty and we had to pay for each replacement.
The maintenance of kent is as high as 8000 pa, you can aswell get a new water purifer at this cost

Kent is cheating and looting people.
We are fed up with this product and want replacement or refund.

I am from lucknow, U.P. I bought a kent RO water purifier last year in november in period of this one year i got many problems with this, 7 times i repaired it and again My kent water purifier is not working and it is in warranty period, I complaint many times for its repairing but no one is attending site. Even i call them many times from last 1 month no one is taking responsibility. If you are not able to solve your customer problem then don't mention it in your card. i have got worst experience with kent RO.

Hi,

I have an amc from rain drop services bangalore.
Ticket number :[protected]

I have raised a ticket with kent on 26th of october and kent assigned to aqua-aqua and said that any technician can repair eventhough amc from anyone.

Technician called me and said he will not serve as amc from raindrops. Sad that kent customer care not aware of this.

I have called back kent every day need to explain story. They say technician ravi kumar assigned[protected] and will visit.

I need to call rain drop services and speak to them and they say ravi will visit. Every time i call ravi from 28th he say he will visit in next hour and this is my daily task from 28th every 2 hours.

Wastage of time wastage of effort. I need to spend daily 150 rs for water because of this delay.

From 3 days rain drops not even picking my call. I want up right they come and solve the issue and refund my money

Regards,
Suresh.
[protected]