Kent RO Complaints & Reviews

Since the system has installed it's not working properly and immediately after expiring the one year warranty it started performing worst, every time your engineer visit he says that this part needs to be replaced, this part needs to be replaced, recently i have paid rs 2750 for membrane replacement and after 1 week of membrane replacement now your engineering is saying that its pump has to be replaced?
What is this? Did i purchase...

I purchase AMC For KENT RO at 8000rs from Aquair service Point .And they had promised for changing RO MEMBRANE nd carbon filter two times ..and 1st time they change ro membrane nd carbon filter but on 2nd time RO MEMBRANE ko change ni kiya...maine service center cal bhi kiya but unhone change krne se mna kr diya...Meri AMC ki last date 17/11/2019 hai..uske baad ye expire ho jayegi..so i request to solve this problem immediately...thank you.....

I purchased kent ro pearl on[protected] and ever since purchase we are facing problems. Once in every 3 months there is a problem we have already got the filters changed twice and and even the motor had to be replaced and all these does not come under warranty and we had to pay for each replacement.
The maintenance of kent is as high as 8000 pa, you can aswell get a new water purifer at this cost

Kent is cheating and...

I am from lucknow, U.P. I bought a kent RO water purifier last year in november in period of this one year i got many problems with this, 7 times i repaired it and again My kent water purifier is not working and it is in warranty period, I complaint many times for its repairing but no one is attending site. Even i call them many times from last 1 month no one is taking responsibility. If you are not able to solve your customer problem then...

Hi,

I have an amc from rain drop services bangalore.
Ticket number :[protected]

I have raised a ticket with kent on 26th of october and kent assigned to aqua-aqua and said that any technician can repair eventhough amc from anyone.

Technician called me and said he will not serve as amc from raindrops. Sad that kent customer care not aware of this.

I have called back kent...

I had ordered kent water purifier, it got installed from kent, but from the day of installation, it had a defect, the motor inside it is been damaged, there is leakage inside tank and inside motor. Kent person came and checked it and flipkart agreed for replacement. Now after more than 10 days of request the flipkart and kent are charging 300rs for unistalling the product and to return pickup it. I called kent service multiple times and there...

Sir, i have purchased kr-[protected] kent maxx 7 ltrs uv-uf water purifier with detachable storage tank sr. No. J via amazon invoice no. Qnna-79804 dated 5-11-18 (Photo copy enclosed) amazon order id[protected]Photo copy enclosed) despatch dated 6-11-18 of rs 6829.00. I complaint for service and trouble in coming water on[protected]. Your representative came and see the problem and suggested to change some part and ask to come another...

Yesterday (1st november 2019) i had requested for services since my kent ro is not working at all but thanks to your engineer team he dont response at all and your bappa mondal your employee you dont have his detail how good?? U guys are working on water and u guys dont know how water is important in life such a pathetic services u guys provide and u guys charge 20k for ro system but when it comes to services u guys sucks then and what can...

I hv kent grand model. Though there is no mention in the maintenance section at page 10 of kent booklet, i felt there could be a need of maintenance after six months completion and registered request.

Since, i had registered for maintenance check at the 7 month since installation, i had to make payments for replaced filters suspected to be clogged and beyond repair or cleaning. As per warranty, these filters could be cleaned,...

Most respectfully showeth:
1. That the complainant purchased a kent sterling + mineral ro bearing model no. Kr[protected] from kent ro systems limited on 7th july of 2018 for a sum of rs.18, 000/-
2. That on 07.07.2018 the kent sterling + mineral ro was delivered to the complainant and a receipt bearing no 8408 dated 08.07.2018 for the payment was given by 18, 000/-
3. That the kent sterling + mineral ro thereafter developed...

Purchased kent ro (Kr[protected]) almost 10 months back and from the day of purchase it's start creating issue and for that i have complained the customer care various time (More than 6 times with in last 10 months) and they only do a temporary fix and the issue reoccur again and again..

Even after multiple complaint no one from kent ro have investigate the issue properly, they only concern about there otp...

Intentionally...

Sir,
I have purchased from Kent web site. I received the Washing
Machine water softener on 17 oct 2019. The service was so bad that
after 2 completes and talking with Senior officer on telephonic
conversation on 22 oct, service person came on home on 22 oct 2019.
He don’t know how to install filter. He kept the raiser in bucket &
specking on phone with someone & asking procedure to install then...

I booked a call in 26th October for replacement of RO filter but they didn't change my filter.

Today my warranty period is over and water is not coming out of RO pipes from today morning so tell me what will I do
Shivam is a technician I stay in Baranager Municipality kolkata 700035. 6/1/A Kumor Para Lane Jogesh Apartment....

I purchased Kent RO from amazon in may month 2019, they dint give any warranty card but in customer care they are telling I have 3 yrs warrenty, this new machine is having issue and they are refusing to give free service telling there is no warrenty card in hand such a fraud company Kent pls don’t purchase it

Bloody idiotic Kent contact me at [protected]@gmail.com...

Hi, it's been 5 months, every 15-20 days i have to call the technician to service the kent ro system, aa it wasn't working properly, sometimes times the taste of the water changes, sometime s the machine stops working, they simply come n change the coil in every 15 days.. There is no proper solution.. We took amc from kent's authorized service dealer raindrops in january n paid rs.6500.. Which i feel went into complete waste as they don't...

I raised service request for my kent ro water purifier through kent service app... And it got automatically cancelled.. I asked the customer care the reason... And they told me that the technician was unable to contact me on phone.. Though i have no missed calls... So i placed a fresh request... But 3 days have passed no technician has contacted me... I have repeatedly called their customer care.. They always say onething... That your case...

Dear sir/madam, today i have received my kent from online partner and i have requested installation at online portal of kent.
Below confirmation received from kent team.
"

Dear customer,
Greetings from kent!
Your request[protected], is assigned to mr. Mahesh-[protected]. Engineer will visit on 19/10/2019 tentatively at 07:30 pm
Please use registered number to contact him.
Please...

Dear sir/madam,

This is related to my kent grand 8-litres wall-mountable ro + uv/uf + tds water purifier (Sr no : kr[protected]) i purchased from amazon in oct 18. As per kent ro app my machine was under warranty till 15th oct 2019. Since last 2 weeks we observed that the amount of waste water was abnormally high as compared to filtered water. On 15th oct 2019, i raised the request for service using kent ro app. After few min,...

Hi

I had purchased kent ro water purifier from reliance digital borivali west. After 4 months of the purchase it stopped working and regarding the issue i registered a complain with reliance digital.
Till 3 days no engineer visited, so again i called reliance digital no response and i had to call reliance digital customare care number and was assured engineer will visit in 2 days. Engineer visited and checked the kent...

Hi Team,

I recently (6 September 2019) bought the Kent Grand Star by calling the customer service and sales team (+[protected]. The same day a person (Basavaraj Reddy, [protected]) came to my house on behalf of the sales team. He sent a technical expert to install the "Kent Grand Star" and the Kent tank has been leaking since the first day of installation. Already 4 service people visited my house.

Today...