Kent RO — Bad Response for service

Address:

Bangalore, Karnataka

I have been facing kent water purifier service problem since 30thOct2015 and there is no drinking water and i need to purchase from market .I did complain in Bangalore customer care and the request number is[protected] . When i called today 03/Oct/2015 to Bangalore customer care ( [protected] ) then Mr Krishna has picked the phone and rather resolving my issue he said they are not responsible for following with issue . Their only work is to log complain and that's it ... Really ridiculous ...Is this your customer service .When I asked Mr Krishna to pass call to manager then he told Manager is busy and he will call me in 30 minutes ... still i am waiting for call it's already 2 Hours ... really cheating to customer by false statement ... I received SMS to whom my complain assigned then i called to Mr Arun - [protected] on 2nd oct 2015 and he told he will send someone on 03rd oct 2015 as 2nd oct is holiday . I again called Mr Arun on 3rd oct morning then he told he will send someone in evening 04:00 PM, Again i called Mr Arun at 04:00 PM then he told he will send someone between 5 to 6 PM but still no body turned up . After that when i called Mr Arun he didn't picked phone . Things are very clear you person are fooling customer with commitment which you cannot fulfill . I have Invoice of the AMC and that is enough for anyone to drag in consumer forum and which is my next step . I tried reaching Manikandan ( [protected] ) who is so called sales/Area Manager of Bangalore some way around 4 PM but his phone was switched off . I am trying to get contact info of Varun Gupta Director & Mahesh Gupta, MD Kent RO Systems and definitely i will get and will explain what is happening with customer between customer care and AMC franchiser .