[Resolved]  Kent RO — charges against part replacement even though machine was under warranty

Address:

370020

Dear sir/madam,

This is related to my kent grand 8-litres wall-mountable ro + uv/uf + tds water purifier (Sr no : kr[protected]) i purchased from amazon in oct 18. As per kent ro app my machine was under warranty till 15th oct 2019. Since last 2 weeks we observed that the amount of waste water was abnormally high as compared to filtered water. On 15th oct 2019, i raised the request for service using kent ro app. After few min, i got one massage from kent saying confirming that my machine is under warranty. (Screenshot attached). On 16th oct when service engineer visited my home for repair, he concluded that there is issue with ro membrane and it must be replaced with new one. He asked me to pay 2500 rupees. When i informed that my machine was under warranty when break down happened. Why should i pay the charges. As per service engineer my machine was out of warranty. When i called customer care for the same, customer care told me not to pay anything as my machine was under warranty at the time of bread down. Even after confirmation from customer care executive, local service team is not replacing ro membrane.

I request you to please direct local service team to replace ro membrane or other required components and resolve the issues.