Comments
Hi,
the business model of Kent seems to be based on the motto that once a patient, always a patient.
Since last six months, some way or other, I have to regularly call for the technician, I have already spent close to 15K on the spare parts, almost every part, from filters to power supply to motor has been changed. And when ask about the warranty, they say of maximum 3 months, so every 3 months, you keep replacing some or other part in your RO system.
Kapil,
Aishwarya Excellency Apartments, Opp TIN Factory, Bangalore
Mob:[protected]
the business model of Kent seems to be based on the motto that once a patient, always a patient.
Since last six months, some way or other, I have to regularly call for the technician, I have already spent close to 15K on the spare parts, almost every part, from filters to power supply to motor has been changed. And when ask about the warranty, they say of maximum 3 months, so every 3 months, you keep replacing some or other part in your RO system.
Kapil,
Aishwarya Excellency Apartments, Opp TIN Factory, Bangalore
Mob:[protected]
Dear Kapil,
we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.
Warm Regards,
Team Kent
we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.
Warm Regards,
Team Kent
Hi,
I am genuine customer of Kent Ro systems and using Kent RO+ UV machine from 2013 October. In August, 2015 i requested for routine check up of machine to Kent and based on our request, Pearl Infotech, Marathalli Bangalore (authorised distributor of kent RO ) contacted us and charged us 4800 Rs. for some servicing and some spare parts and filter change.
But on 6th October, 2015 one of my friend requested for servicing and for him also service boy requested for the spare parts and filter change and charged only 2000 Rs.
So as a consumer my simple question is to kent team is within one city how is it possible that so, much cost difference for the same spare parts and filters? I request you to please check this matter on priority and kindly arrange my excess amount refund.
Awaiting earliest reply on this.
Sayali,
Sharanya Arcade, Sarjapur Road, Bangalore.
I am genuine customer of Kent Ro systems and using Kent RO+ UV machine from 2013 October. In August, 2015 i requested for routine check up of machine to Kent and based on our request, Pearl Infotech, Marathalli Bangalore (authorised distributor of kent RO ) contacted us and charged us 4800 Rs. for some servicing and some spare parts and filter change.
But on 6th October, 2015 one of my friend requested for servicing and for him also service boy requested for the spare parts and filter change and charged only 2000 Rs.
So as a consumer my simple question is to kent team is within one city how is it possible that so, much cost difference for the same spare parts and filters? I request you to please check this matter on priority and kindly arrange my excess amount refund.
Awaiting earliest reply on this.
Sayali,
Sharanya Arcade, Sarjapur Road, Bangalore.
Hi,
I am genuine customer of Kent Ro systems and using Kent RO+ UV machine from 2013 October. In August, 2015 i requested for routine check up of machine to Kent and based on our request, Pearl Infotech, Marathalli Bangalore (authorised distributor of kent RO ) contacted us and charged us 4800 Rs. for some servicing and some spare parts and filter change.
But on 6th October, 2015 one of my friend requested for servicing and for him also service boy requested for the spare parts and filter change and charged only 2000 Rs.
So as a consumer my simple question is to kent team is within one city how is it possible that so, much cost difference for the same spare parts and filters? I request you to please check this matter on priority and kindly arrange my excess amount refund.
Awaiting earliest reply on this.
Sayali,
Sharanya Arcade, Sarjapur Road, Bangalore.
I am genuine customer of Kent Ro systems and using Kent RO+ UV machine from 2013 October. In August, 2015 i requested for routine check up of machine to Kent and based on our request, Pearl Infotech, Marathalli Bangalore (authorised distributor of kent RO ) contacted us and charged us 4800 Rs. for some servicing and some spare parts and filter change.
But on 6th October, 2015 one of my friend requested for servicing and for him also service boy requested for the spare parts and filter change and charged only 2000 Rs.
So as a consumer my simple question is to kent team is within one city how is it possible that so, much cost difference for the same spare parts and filters? I request you to please check this matter on priority and kindly arrange my excess amount refund.
Awaiting earliest reply on this.
Sayali,
Sharanya Arcade, Sarjapur Road, Bangalore.
Kent RO Water Purifier - Very Poor Service
Very Slow response timeInefficient service Staff
Hefty Charges for Visit by Service Staff
Frequent replacement of various parts with heavy Cost
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Earlier I have repaired by other dealer but I was not satisfied for the service, then i called to Pearl Infotech. Services really very good, response by Mr. jagadeesh. he called me immediately & technician has also reached on time, So I am very thankful for the service given by Pearl infotech also their charges are reasonable.