Kent RO Complaints & Reviews

Dear Kent Representative, We had purchased your Water Miniral RO products (KR[protected] at the same time about 6 months back from Electronic Palace Shri Enterprises(Invoice # 2850 TIN# [protected] Date- 07 Dec'2013) Padrauna Dist Kushinagar. assuring us of the best of the services all the time. However, last year we had constant problem with RO. The tank was overflowing. My father was called to above supplier and he arrange a technician and introduced as an Engineer from Kent. That technician came and open RO machine's cover and suggested my father to replace RO membrane, he replaced but problem is the same as before. Finally we realized that electronic palace has been arranged local unskilled technician. Please try to stop this type of local distributors who stamping and on Warrantee card without any formal authorization by Kent. Again I called on[protected] and she given me Gorakhpur Area manager's mobile number [protected] (Srivastava), I called on this number several times, even today morning I called him more than ten times. But he did not response my call. I would say this is service from Kent's manager (Gorakhpur) where customers are crying but they are not serious about customer. PLEASE help us to come out of it and live freely in KENT WS system. Sir, we need your serious attention and intervention to solve this issue on URGENT basis. Waiting for your positive reply on said issue barring which we might be forced to knock the doors of Consumer forum. Hope that every issue would be sorted out at your earliest. Await your early response Yours truly, J Yadav

Sir, I have bought your product Kent RO today. when I contacted your company representative Mr Parween Mb no [protected] for installing the product he is insisting for an item as pre filter installation which is going to cost me more than Rs1000 extra. He has refused to install the RO without said item. Ifi it is must to install a pre filter then why the same is not a standard part of the appliance. I further state that water supply in my area is reasonably clean which we are using it directly from the tap for driking. if I have to use an additioal filter before your appliance then what is the justification of buying your so costly product? finally I expect that company will keep its promise of customer satisfaction in the absense of which i will be forced to knock the door of consumer court . Address:- # 82 Amolak Enclave, Zirakpur email id- [protected]@gmail.com

This is a forward of the final mail sent to Mr Rahul Shah, Senior Sales Official Ahmedabad. Dear Mr Shah, Regards All the details of the problems faced by us with your Kent PERK machines should be well known to you by now. In the last 8 months we have had to call your service guys at least 12 times for various faults and malfunctions. The other machine sold to Excel Hospital was purchased on my personal recommendation. Till today I regret having recommended your product. As per my messages to you and Mr Jayesh Joshi on Whatsapp a little while ago, we are now totally fed up of your product. Your sales guy (Mr Jay Joshi) promised us the moon whiling finalizing the deal. He totally disappeared from the scene and would not even receive our calls thereafter. Now we were at the mercy of your inept service team. The reasons for malfunctions given every time were so so stupid that a 5 year old kid would not be fooled, leave alone qualified specialist doctors. Most of the time I did not know whether to laugh or cry at the level of stupidity and spoken. We are now totally totally fed up. I had threatened to send the machines back to the dealer / dealer many times but did not follow through. Mr Mukesh of Service has been singularly unhelpful and uncooperative and has not given me the address of your service center. Ditto for Mr Jayesh Joshi. I am left with no alternative now other than to approach Consumer court. I shall also send both the machines to the dealer. If he does not accept them, I shall discard them as scrap, by weight. Maybe publicly on the road outside my hospital. Your people have never taken our complaints seriously. This is the worst part of the whole episode. I have other more important work than running after your service guys every few days and listening to complaints about the water from my patients first thing in the morning. My partners and I are now decided now, we will not use these machines any longer. I have already written off these machines as a loss and will be purchasing new RO machines and coolers tomorrow. Never in my life, again, will I, my partners or staff ever buy a Kent product. Dr Rishi Grover

I bought kent ro water purifier in the serial no. Of kr[protected] . It doesn't work properly.Many times i have complaint to the nearer service center but no response.So, please consider our complaint and rectify the problem.
My phone no: [protected]

Dear sir/madam WORST SERVICE. VERY VERY DISAPPOINTED AFTER PURCHASING KENT Ro I am a new customer of your company, and very very much disappointed from the service of your company. I purchased kent supreme RO from hyderabad, from bajaj Electronics panjagutta .And its being one month and our Kent is still packed in the box. When we contacting CUSTOMER CARE no [protected] toll free number we r asking for any service they are giving another no of their engineer [protected] Karimnagar. When we contacting this person first he is not attending calls .trying 5, 6 times he is attending call and saying instalation charges 500 i[censored] agree we will send technician in 3 to 4 days but no one came till 28 days.iam agreed and told ok sir I will pay what how much u ask .till it is not installed .This the service ur providing to coustermer. Its actually giving me feel, i am calling in some government customer care, actually its worst than that. You are running a Private company, and your are providing such services. Customer satisfaction, the basic of marketing strategy, and you have a lot no. o[censored]nsatisfied customer, as you can Google it on customer forum. Kindly understand, the whole thing will reflect on the name of your company. Obviously, i would never refer anyone this kent RO company so will do the other unsatisfied customers. I am sending the address where the RO has to be installed. And i request you to arrange something for there and do it for the sake of your company name. See after spending Rs.16, 800/- on machine which was not installed on said time, I must get have a lesson on behave, !! WOW!!! What a company and what a service!!. Look in to the matter do the need full Thanq Adrees to instalation Srikanth gajelli [protected] Ho. No 2-96 Post, village & mandal : bhimimni Constituency : bellampally District : adilabad State : andhrapradesh

Dear sir/madam
WORST SERVICE. VERY VERY DISAPPOINTED AFTER PURCHASING
KENT Ro
I am a new customer of your company, and very very much
disappointed from the service of your company. I purchased kent
supreme
RO from hyderabad, from bajaj Electronics panjagutta .And its being
one
month and our Kent is still packed in the box.
When we contacting CUSTOMER CARE no [protected] toll free
number we r
asking for any service they are giving another no of their engineer
[protected] Karimnagar. When we contacting this person first he is
not
attending calls .trying 5, 6 times he is attending call and saying
instalation charges 500 i[censored] agree we will send technician in 3 to 4
days
but no one came till 28 days.iam agreed and told ok sir I will pay what
how
much u ask .till it is not installed .This the service ur providing to
coustermer. Its actually giving me
feel, i am calling in some government customer care, actually its
worst than that.
You are running a Private company, and your are providing such
services. Customer satisfaction, the basic of marketing strategy,
and you have a lot no. o[censored]nsatisfied customer, as you can Google it
on customer forum.
Kindly understand, the whole thing will reflect on the name of your
company. Obviously, i would never refer anyone this kent RO
company so will
do the other unsatisfied customers.
I am sending the address where the RO has to be installed.
And i request you to arrange something for there and do it for the
sake of your company name.
See after spending Rs.16, 800/- on machine which was not installed
on said time, I must get have a lesson on behave, !!
WOW!!! What a company and what a service!!.
Look in to the matter do the need full
Thanq
Adrees to instalation
Srikanth gajelli
[protected]
Ho. No 2-96
Post, village & mandal : bhimimni
Constituency : bellampally
District : adilabad
State : andhrapradesh

I bought KENT RO PEARL from Tamil Nadu on 05 Jun 2013. Now i have shifted to Binnaguri In West Bengal. I installed the Pearl RO but it did not work. I launched a complaint in the call centre. I waited for almost a two weeks before an individual came and met me. His name was Amit ( mob No [protected]) and claimed to be from Kent. His name and number was given to me by Mr Shidhar (mob no [protected]) who is supposedly the service manager for Siliguri.

When Mr Amit saw the machine he told me that the ballast was faulty so he would try and fix it through some modification/ wire interchanging/ totka or whatever that may be. I objected to it because as i understand the machine is computerised. He insisted that he knew his job well. I also inquired about the warranty as it was still valid. His reply to this was that the warranty was only valid at the place of purchase i.e Tamil Nadu. This was rather surprising to me.

As he dug further, the machine went dead and he said that he had to replace the ballast and two filters. He did so the next day and charged me Rs 3000/- ..The service light of my machine is always to which he replied that i should only be concerned about water. He has refused to come again and says that the money cannot be refunded.

My issues:-

1. I am not sure if my machine is working properly or not. I am worried since my families health is involved.

2. I am not sure weather Mr Amit was from Kent or not? No I card and no other proof.Why?

3. No bill was given. Only a piece of paper in which the total amount was mentioned.Why?

4. Why my warranty cover is not all India? Since it was in the warranty period, i need an explanation.

5. The conduct of the individual was rather rude. After taking the money he has just refused to respond to my problem.


regards

Vishwajeet

Dear Representative, I have bought a Kent Grand Plus mineral RO system on August 31, 2013 from Karam Enterprises, Jammu (contact no.[protected], [protected]). The Dealer have supplied defective machine which showed frequent leakage of water and partial submersion of filters even from the day one. Kindly replace the RO system.

PRODUCT : KENT GRAND + MINERAL RO. SSERIAL NO : KR[protected] CUSTOMER : P.MAHADEVAN MOBILE : [protected] DATE OF BUYING : 28/8/2013 Respected sir, My Ro's membrane is gone and I have reported to the service centre but they are not responding properly.Its already 15 days still there is no proper reply.Even if we try to contact them they are wantedly avoiding our call. So please ask them to provide service as soon as possible.we are suffering because of the water. I hope you will help us in solving this issue. Thank you.

dear sir I purchased kent supreme on 1/06/2014 from bajaj Electronics panjagutta but it is not installed till now.already 17 days passed this is the service from Kent so plz before u bye just read reviews and decide Ur self plz helpful telangana mobile : [protected] pin : 504273

Sir/Madam, I had lodged my complaint b4 this but no action so far. My kent Grand+ was 1st time installed on 6.11.13 by M/s Pearl Infotech Bangalore by charging Rs.350/- misusing the nomenclature as 'reinstallation' chgs. Further reg. pre filter they stated that kent prefilter not available anywhere and have fitted a prefilter which is worth Rs.700/- by charging Rs.2000. They have detached d warranty card w.o taking my sign. and...

Dear Sir, I was almost forced to take AMC (paying Rs 2000/-). However, no terms and conditions were provided to me. Had I known that Filter etc are not covered then I would not have taken AMC. Further, had I known that that spare parts are so expensive I would not have bought KENT R.O. system. I want my money back of AMC purchased by me. regards Soma Mazumdar [protected] [protected]

Hi, We purchased KENT RO GNAND + from Chroma last year in JUNE 2013. And exactly after one year (june2014) it’s all filter got damaged, and for replacement its coast around 4500 rs. MY question here is KENT RO maintenance this much HIGH?

I have a MC for my Kent water purifier dated 27.7.13 model no is grand[protected]. During my MC period the filter of the machine was replaced with a new one but within ten months the filter was damaged along with the RO.when called for service the agent refuses to explain anything and behaves badly telling to talk at service centre.They claim no guarantee to a part they placed within a, c period.they have only one answer to get a new MC.

I have purchased Kent RO Pearl model from Croma Vadodara. The draw back with the unit which cost around 16-17 thousand is that its not robust. Ants make their way to the water collection tank. There are so many grooves and openings in the system that ants even venture near the cartridges. So whats the use of advertising that drink pure water from Kent RO, when the units designed are faulty which allows ants to venture inside the water collection tank, so you think the water is even potable. You have to overcome this problem and make the unit such that its not accessible to ants etc. Let your design team do some work and lets see how soon they come out with a robust unit.

service guy who came for service from WATER WORLD service station...He fitted all duplicate parts apart insead of origianl and he took full original parts amount..He dameged my water purifer fully..Now if i call him he use absued languages..and from that purifer everytime water is going waste which is really a big problem..(Person who viseted our place his name is MADHU his mob.no.is [protected])...I have hope from you that you will help to resolve this my problem...Thank you so much...(MY RECIPT NO.IS 840)

WORST SERVICE. VERY VERY DISAPPOINTED AFTER PURCHASING KENT RO.

In past we have purchased so many products even Kent RO in year 2010 in Punjab but never ever saw a worst service in my life.

In future never ever purchase any Kent product. Thinking about vegetable purifier but NOW Big No to all KENT products.

WHY so ???

READ BELOW.

I have purchased Kent Pearl on 2-June-2014 and till today 10-June-2014, I am not able to get drinking water from it.

Worst service at Bareilly. I never saw such a bad service in my life.

When I purchased machine and when first time I contacted service center then no one told us that pre-filter is add-on and after paying Rs.16, 000/- for RO I have to purchase pre-filter also.

First time, installation time given was 6PM, 2-June-2014 but when I contacted service center then they told that machine will install at 8PM, 2-jun-2014, TELL ME IS 8PM IS TIME TO INSTALL MACHINE AT CUSTOMER RESIDENCE

When person arrived then he told us that machine will install after 1 week, they are about to work 8 hours in a day and he showed us some card in where difference in date of purchase and date of installation for other customer is 1 week . When I asked about pre-filter he said that he forgot to bring that.

When I contacted service center then person on phone said that ever you have seen pre-filter.

I sent email to [protected]@kentrosystems.com and Mr. Tyagi contacted me on 3-Jun-2014, morning on phone, I told them all details and even he did not told us that pre-filter is additional purchase but he assured us that machine will install at time convenient to us.

Now today after 1 week, 10-Jun-2014, when I again contacted service center then I told them to install machine at 4PM but at 4PM the person who arrived first time gave us a call from service center and asking us address again .

He arrived at 5:30PM and then pipes which are provided with machine does not work with our already working pre-filter.We said that we will not install machine without pre-filter. He told us to purchase pre-filter at cost of Rs1250/-. In first visit they don't told us that pre-filter is additional cost but in second visit service center person told this to us.

When we refused then he said that you need our service for 1 year how you are behaving.

See after spending Rs.16, 000/- on machine which was not installed on said time, I must get have a lesson on behave, !!
WOW!!! What a company and what a service!!.

I have sent following emails to [protected]@kent.co.in, [protected]@kent.co.in, gmail told me that these emails was not delivered.

Model- Kent Grand, Product no- KR[protected] Date of purchase- 15/11/2013 Dealer from purchase- BANALATA ENTERPRISE AT- CONTAI, East Midnapore, Ph No- [protected]. Name of purchaser- JHUMPA BERA, AT- Sherpur Bamunbarh, PO- Contai, Dist- East Midnapore. Ph no- [protected]. Complaint details:- For long time about two months machine isn't working, many times I complaint the above dealer and after long time they inspected and they said SMPS of the said machine is is in problem and it is to be replaced, The machine is under warranty period but they don't give any service regarding this and machine is till now not working and i face problem. Please solve regarding this.

R/sir, I have taken AMC of Rs. 4200/ by your authorized service center VIBHORE SHOPPE MATHURA on dated 12.06.2013 except primary filter no other filter has been replaced membrane also to be replaced after 6000 lit. as mentioned. I have purchased machine in June 2012 which serial no. is KR[protected]. I have call to your area representative Mr. Radhayshyam Bharti ([protected]) regarding my problem according to him all the filter has to be changed under this contract.within one year he has changed sediment filter, carbon filter, UFmembren which receipt is attached with this mail. Therefore it is requested you to kindly do needful. With regards A K PAL Qtr.No.-5/112, Mathura Refinery Nagar, Mathura Mobile:-[protected]

We have paid nearly 2500rupees in two weeks for the engineer to repair our machine, but he is not fixing all the problems at atime and taking more money from us.Sometimes he is not getting all the errors in it.We are fed up with them so please report our complaint.