[Resolved] Kent RO — cyclonic vacuum cleaner

Sanjayann

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

This is in continuation to my complaint for replacement of nonfunctional new vaccum cleaner... One of your vendors has picked it up from my home for checking the problem. He called me 10 days back informing that the issue is resolved & he has repaired the brand new vc.
I would like to remind you that the vc had developed snag within 15 days of the purchase and i am demanding replacement of the vc from beginning... “i don’t want the repaired vc, but replacement of the vc” cyclonic vacuum cleaner kt t 3520 through flipkart vide invoice dt 24/09/2017. Machine serial number is 16460719 printed at
The bottom of the machine..

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Feb 21, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Jan 13, 2018

Updated by Sanjayann Waiting

Verified Support

Jan 13, 2018

Kent RO Customer Care's response Dear Mr.Sanjay,

Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon.

Warm Regards,
Team Kent

Verified Support

Jan 18, 2018

Kent RO Customer Care's response Dear Mr.Sanjay,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Warm Regards,
Team Kent

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Comments

Adv Praveen Mahajan

from New Delhi, Delhi

I purchased Kent Cyclone Vaccum Cleaner (VC) from Kent since inception the VC is not working and having very low suction quality various complaint are made the tech visited but offered no solution at all and till date it is not working at all. Now the Tech is insisting on payment of Rs 1000 for change of filter despite the fact that the defect in machine is since inception and they never suggested the charge and change of filter during their visit

The VC is sold on miss representation basis by assuring that otherwise filter costs Rs 200 and requires replacement after one year

Feel cheated by company I need replacement of defective machine not the repair as it is under warranty product having problem from first 15 days

Kent RO invoice is S[protected] dt 18/018/2019 (directly billed from KENT RO SYSTEMS LTD) for KENT FORCE CYCLONIC V CLEANER

ashok peepliwal (M.Pharm, PhD, LLB)

from Jaipur, Rajasthan

its pathetic service for vacuum cleaner from Kent.

I asked to deliver me the Mesh of cleaner and service man agreed, but not delivered after two months.

Bad experience.

Do not suggest for Kent Vacuum cleaner.

no service.

call me if any company agent like to discuss [protected], ashok