[Resolved] Kent RO — Dirty water and ants coming in the tank

rajan300

from Dindigul, Tamil Nadu

Jun 14, 2022

Address:

51 RAINBASERA HOUSING COLONY

Dear sir
My customer no DSN0218856. My RO was serviced in month of April, all filtres were changed .In the month of may when water taste went bad I checked, there was alge in RO Tank . I fail to understand how algee came to tank when the water is getting filtered by 3 filres . Any way I cleaned it . Now again the water taste went bad, when i checked I found ants in the tank .
When the water taste is going bad now and then and when big size impurities ( algee) are comming in RO tank, what is the purpose of service and vis -a - vis RO . Now when I am complaining I am asked to pay the service charge, for the service which may be use less as the earlier service .
I am a super senior citizen lady, staying alone and can not keep chasing your company people . Please Help. ph no [protected]

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Jul 19, 2022

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Jun 14, 2022

Updated by rajan300 Please help me to get the RO rectified

Verified Support

Jun 14, 2022

Kent RO Customer Care's response Dear Customer, we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent

Verified Support

Jun 17, 2022

Kent RO Customer Care's response Dear Customer, we've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support. Regards, Team Kent