Kent RO Complaints & Reviews

Bought a Kent RO super + in dec 2020 with 1 year warranty and 3 year free routine service. Now that 1 year warranty is over, I'm not able to register for free routine service through Kent mobile app as it keeps showing error "cannot create service request for inactive product".

I have raised Kent RO service request on 29th August and scheduled it on 30th August 2 PM. Technician reached home before 12 PM when I was buy. I asked him to come at scheduled time. He left saying that he can come on the next day. I raised a complaint with Kent RO customer service multiple times on the same day requesting for technician service on the same day. But the issue was not resolved.
When I checked the status of the case in the Kent app, it is showing as closed.
Attaching the related screenshots of the case.
Could you please help in resolving the issue.

Please don't purchase this product. The maintenance is very costly. Every 6 months you need to change the filters which cost around Rs. 5000. Apart from this TDS level goes very low which means you are not getting adequate minerals. The consumers need to file a case against this company who is into cheap sales strategy by investing heavily into advertisements but not informing customers about the maintenance cost. I am going to throw away this machine before it calls for next maintenance.

I have chosen best RO as I don't compromise with my health but still I am not satisfied with the product as within 9 months of purchase, it gives problems.
I have called service engineers two times but the services are not satisfactory.

Sr no KR[protected]

I again request you to kindly look into the matter. My kent RO should work properly. Instruct your engineers to give proper service. Otherwise change my product. They have changed the filters on my cost. Still it shows no RO FLOW I couldn't understand why they did not do it properly.

Do it as soon as possible.
Thanks

Hi,

This is in regards to the problem i have been facing with my Kent RO water purifier. In last few months some of the Kent experts has visited my place and tried to fix the issue but they have only ben charging us loads of money and in return we are still facing the challenge. The experts have tried to make money out of our issue and fooling us from past few months.

I have been extremely disappointed with the services from KENT RO. I will be switching to some other company if my issues are not sorted out. Moreover I will never recommend the product to any of my friends, relatives and colleagues.

Regards
Sandeep and Pooja Chand
[protected]
[protected]

Charged extra during installation for pre filter, but till now no invoice received, even after frequent follow-ups.

The wall mount support at the back of the machine body broke off while the technician was taking the machine off the hook.The technician was clueless about what to do and called his senior who not only didnot solve the problem but was shouting on top of his voice, argumenting that this part is not covered and can be replaced only after 7days.The technician then left d machine on d kitchen top and went away.Now it's impossible for us to use to machine as well as it's blocking a major part of our kitchen.
I never thought Kent can send such useless people.

Company named Kent RO [protected]@[protected], i have booked for kent purifier filters replacement instead of kent spares technician used and replaced by cheap spares parts by local Visakhapatnam agent [protected] advise, charged me 3 times extra cost than MRP and didnt provided me neither bill nor warranty. If asked for it threatening in return. Now the system is out of operation due to bad service, wrong spares and from last 10 days not responding to any calls. Finally this is big fake company operating in almost all cities looting public money. RO services using kent name and spoiling their name.

Hi Team,

I am Ankush Makani from Gurgaon, sector 9 using Kent RO since last 05 years. Even I also availed Kent_AMC basis on company trust and services provided by you.

I raised request on 15th of Aug -22 from Kent customer care for servicing my machine as it was not working properly.
It took around 5 days to visit my place by service engineer who found motor is not working while servicing.
Now Kent motor is not available with him . even he confirmed that Kent motor is not available at Gurgaon city. It will take time 2 days to revisit with motor. When again new executive come without Motor as he was not aware of this instances happened earlier. This is due to lack of coordination among teams. No they are forcing us to change all filter then only we will change the motor under AMC.
We also connected with ketan_ASM . he also confirm the same thing that they will not provide motor untill and unless filters is changed.

At last when they agreed to provide motor. Now one of your engineer today playing with us . He said i have installed the new motor as required, you can see machine is not working . He is advising us to change all filter then only it will work. But when we denied to change all this things. He went back.

Now one of our electrician come and found that they have cut the electric wire in the machine that's why it's not working. When he plugged that wires, it start working in good condition.

Now our electrician confirmed that Kent engineer was doing cheating with you and forcing you to change part even though it's working in good condition

Please escalate this matter to high level authority as these type of engineer are breaking the goodwill of the company.

Thanks
Ankush
[protected]

Inspite of taking Annual Plan of 4500rs these bastards are denying from providing service...this is totally unacceptable...i want immediate action against it...Kent ro Varanasi named "Modern Services'' at sigra varanasi is the name of that fraud and so called ''Authorised Service Center''

What the poor service I don't like this server I bought one year back this product installation also not done ur side I only installed and now water has not coming properly

As Ashish Kumar of Kent RO System Ltd. E-6, 7, 8 Sec-59, Noida, U.P-201301 visit for the service of Kent RO, Request ID[protected] misbehave with the ladies customer in an inappropriate manner. Kindly see over the issue immediately.

I bought a kent ro and file request for installation on kent ro app a technician visit for installation and installed ro with two pre filer after that he charge a rs2000 for pre filter while it is free installation kk

Dear Sir/Madam,

your service tech who last attended in february 2022 and we paid you more than Rs5300/- and the tech said us that this will work
for at least 12 months.

now today 05.08.2022 again you are asking for Rs 1200/- for pre filter & Rs 2300/- for filter .
these have worked for few months only. it seems you are giving substandard parts as normally most parts have warranty of
1 year while this is a rip-off by your company to make fool of customers and also your customer service guys are not giving relevant information as to why parts are getting damaged so often.

with regards

anjali kachroo

A person who came for fitting of new Kent purifier at Banka namely Mr. Satish Kumar misbehaved us. He was putting undue pressure for taking additional CANDLE of Rs 1500/-. When we denied to take that one he also denied to add additional CANDLE given to him and thrown that one out of my window.
He was so rude and told me to do anything, no one can take any action against him.

Dear Sir,

I have KENT PRIME MINERAL RO - KR[protected]

My registered mobile number is [protected]

Issue 1: I had purchased AMC on 22 October 2021, but it does not reflect anywhere in the application. Also the customer care has no information about it.

I had made payment of Rs. 2000 to Kent, here are the details
Payment Idpay_ICIvCV0QBng6ZF
MethodWallet AmazonPay
Paid On22nd Oct, 2021

Please confirm the same

Issue 2: The motor of my machine was slow, so the technician replaced it and I had to pay Rs. 2650 for this. Although I SHOULD NOT HAVE BEEN CHARGED because the machine is in AMC.

So, please
1. Check the AMC and start reflecting it on the application at the earliest
2. Revert back the machinery amount of Rs. 2650 at the earliest

I had got into a contract with one of your authorized dealer for maintenance. The payment was made in the month of January 2022. Post which he hasn't visited my place neither is attending my calls when i try to call him or message him. Pls advice what do i need to do in this regard. What happens to my money as well as how i take care of my maintenance.

Name of the dealer : Mohammed Sahik Alam
Contact No. : [protected]

PFA the contract as well as the screen shot of the payment made by me.

Within 7 years all the parts of Kent RO grand model have failed. The failed parts include pump, UV lamp, mother Board, Power supply Board besides RO cartridge, carbon filters etc.

We need refund for such manufacturing defects.

Arun Lodge

[protected]

Hyderabad
500090

We bought a sterling UV purifier around 1.5 years ago for our home. It has been giving us trouble since a very long time now. We have requested for servicing 3 times. But they still could not fix the problem. Firstly, the technician who came could not even recognise the problem and kept giving us false hopes and kept delaying to come to fix it. He came to fix it after over a month. He still could not recognise the problem, so we requested for another technician. The other technician came and tried to fix it. But it only worked for a few days. It has stopped working again. We are literally water less right now in our own home.
We paid the servicing fee and installation of new part each time, but still have not gotten any results. Who is responsible for that? I’m not going to pay even a single penny for the servicing again.
The technician keeps saying that they don’t know how to fix it as its a new product in the market but we have already had it for over a year, your technicians have still not been trained to fix it? They have wasted our whole day by spending 4-5 hours fixing it and there were still no results. We don’t have time for this. And when it comes to complaining about it, the Kent application is completely useless and non practical. The Whatsapp is automated so I can’t complain on that. When i try to call the number, no one picks up. How do you expect your customers to convey their concerns?

We got the RO from Kent as its a reputed company but I think we made a mistake. Very poor service and we are not satisfied at all. Now you either come fix it without any costs or you give us a new product for free and have it installed as soon as possible.

I am using Kent RO for past 6 yrs have done AMC 3 times post warranty but every time they service engineers comes and ask for money for something new, neither they change the filter nor they do free service but ask for new part replacement with money ..feed up with the cheating they always do for past 3 yrs.. they seems to be irresponsible, adamant and always try to cheat .. with money
Sorry to say i have decided to discard the Kent RO and look for some other product

Shortly the matter will be escalated to
Mr Mahesh Gupta also ...

The service engineers seems to irresponsible and always try to cheat the customer