Kent RO Complaints & Reviews

Hi,
I purchased Kent Maxx water filter on kent website on June 6th 2022, I didnt even got a confirmation/any message reagrding my order.
on June 7th i was continuously reaching out to customer care then they send me order ID but then later again no date / no information regarding my product delivery & installation date.. we have to keep following them up .. its so worst service I have ever seen, again & again they ask us to write an email...its so ridiculous you pay money & we have to keep following them.

HI Team,

We the reference to my complaint[protected] I raised on 19th may but till not its in open status and my machine is just 1 month old which water smells plastic but no one is giving importance to service also Kent from Kent I discussed with floor manager Nitin but no resolution .

Could you please check how escalation matrix they are following by keeping customer to wait more than 20 day due to bad water quality which should fix on immediate effect .

@kent I have raised a complaint on 3rd June 2022, but still, no one came to repair our Kent water purifier, I spoke with Balasubramaniam from the Escalation matrix level 2 team in Tamilnadu, but he was not able to help, no signs of help from Kent, still, I am waiting for your service personnel, but they have very pathetic service centre in Vellore, Tamil Nadu, as we have elderly patients and cancel patient it really tough to rely on can water as we have to heat and wait for it cools down to drink the water, the current situation makes me think that i have chosen a wrong Water purifier brand, instead of going for a Local Product, can someone from Kent India advise the service person in Vellore, Tamil Nadu, to repair the machine asap.

I got a call from Dr Aqua to do free servicing of my kent RO. I purchased AMC from them. Now again I called them on April 17th to install and they said candles are not working, charged Rs.5200/- + 750/- for changing. It stopped working on May 30th, this time the guy came and said motherboard is not working. This time a Kent professional also came and told us that the candles are fake and the previous guy is not kent authorised! I paid 10, 000 in Amc and 5200 for candles and the whole thing was a scam! Now Dr Aqua is saying no technician works there with this number! He didn’t even give me a bill but pasted a fake qr code sticker on my RO! I want to know how they are getting my number and using Kent’s name to scam us!

Do not buy this product as the company has made a cheap product. we cant pay for the hemamalini smile in the ad. cheap product. cheap company.

I purchased a Kent cyclonic vaccum cleaner from Amazon in January and in the month month of April there was some issue in charging and we opted for a service request and we was informed from our near service centre to submit the vaccum cleaner, bill and warranty card as it was under warranty period.we have submitted all these to them on may 6th-2022.till now we have not received our serviced product and there is no proper response.we have...

Tried to call them so many times, they didn’t call back since 3 days. They supposed to fix the issue on Saturday or Monday but nobody showed up to fix the RO.

All filters changed and changed me Rs.4000 in Feb2022. Yesterday technician came and told again filters to be changed and Rs.4000 to be paid. Can any middle class family can afford Rs.4K for every 3Months?. KENT is fooling customers by giving false commitments and false adds.

On transfer to New Delhi, I called up Kent RO service on 27 Apr 22 to visit my residence in Palam to install my Kent RO water purifier. My water purifier was installed by expert technician besides changing membrane. Pre filter and cartridges. I took AMC for 2 years after paying Rupees 10, 500 to the technician and he gave me the invoice. Maxx water RO Solutions located in Pandav Nagar New Delhi is the company name for my AMC contract. No official confirmation received by me in my contact number till date even after contacting the company since last one month. I'm quite worried regarding the reliability of the said company registering my name for AMC and the services which are going to be provided in future. Please resolve the issue at the earliest.
Abhijeet Karmakar, proud Kent customer

I has purchased a Kent ACE LITE 2020 in october 2020
to my surprise the machine fell from the wall this noon, on its own.
Luckily no one was hurt by God grace.
But the machine has broken into parts.
One plastic part is still on the wall which shows the parhelic quality as maintained by the company.
I want the damage control and replacement at an earliest.

KR[protected]

Sir,
Having no drinking water since last 20 days thanks to the poor service of KENT RO .This is regarding service of our Kent RO .I had received a routine phone call from Kartar service centre Jalandhar on 4thof May 2022 saying that my RO service was due so I told them to send someone across for the service .
On 4 th May service was done and a prefilter was installed as also the tank was changed and also thread candles were changed as is shown on the bill attached .
There was significant smell coming from the water from the day service was done and all the family members were having stomach issues so I called up Kartar service centre again and told them to check for the smell.
Again we were told that the Activated carbon filter needs to be changed which was done on 14 th May 22.
Since the problem of smell was not resolved and Kartar service centre was not responding to our complaints so I called up your toll free number to log in a complaint which was done on 21 st may 22 .

On 22 rd may, finally someone visited and checked the water and since the water was smelling he tried calling his senior but left without doing any service . Now today I am getting a message that the complaint has been closed .

This is unnecessary harassment and we are without potable water since the last 20 days . we have been using bottled water and there is no response from your side .
kindly look into the matter urgently .
Dr Nanda

I raised a service request[protected] as there was leak observed. The Technician from Water care visited and replaced SV coil and the leakage stopped. But immediately a vibration and Nosie started which was not there earlier Additionally the machines started to restart multiple times automatically. I immediately Communicated the issue to the technician but he visited 2hrs later and said the my SMPS has issues and has to be replaced and I have to pay additionally. When I opposed to pay him he removed the already replaced SV coil and left. I complained to the customer care and inturn the Area manager Naveen did not even listened to my side of the issue he just said that " whatever technician says is the final word and he cannot trust me" and took side of the Franchise.

This is the worst customer service which I have ever witnessed till today.

I need higher authority contact so that I need proper resolution .

We are located at Puthun Kunnu, Sulthan Bathery, Waynad. We have a kent RO. The water is not getting filled in it despite water pressure being adequate. It doesn't get collected inside the RO but keeps drai ing out from the outlet pipe. We have been calling Mr Prajit of Zoom agency Bathery to come & repair our Kent RO for the last 10 days. But the Auth Service Stn or its rep have not answered our calls. Their response is pathetic. Kent RO along with its services centre agencies should be dragged to the Consumer court for failing to provide consumer Services as promised during the purchase of their products. Shameful attitude of a so called National Water purifier dealer. Pls sack your customer service providers before we file a litigation in consumer court against the company.

We are located at Puthun Kunnu, Sulthan Bathery, Waynad. We have a kent RO. The water is not getting filled in it despite water pressure being adequate. It doesn't get collected inside the RO but keeps drai ing out from the outlet pipe. We have been calling Mr Prajit of Zoom agency Bathery to come & repair our Kent RO for the last 10 days. But the Auth Service Stn or its rep have not answered our calls. Their response is pathetic. Kent RO along with its services centre agencies should be dragged to the Consumer court for failing to provide consumer Services as promised during the purchase of their products. Shameful attitude of a so called National Water purifier dealer.

Bought Kent Grand RO on 19.05.2022 at 1.00 P.M. Dealer took our phone number and said it will be installed by tomorrow. Today morning on 20.05.2022 a person called and took some details on whatsapp for further process and said installation will be done by today. I also requested him to do it by today as I am having a family function on Saturday.However, upon enquiry done by me at 2.49 PM he said it will be done by 21.05.2022. It is seen that despite timely payment my request with RUCKS TRADING Dehradun was raised too late. It's is a sheer harrassment of customers by installation persons which is clearly done intentionally. Kindly look into the matter and place some professional and competent people for such services.

Kent RO was installed in Nagar Palika Sampla and there is some issue in it. The water is not coming out of the RO.
And we did call to the customer care its been two days but no one approached. Please look into it. And resolve our issue as soon as possible because we are facing a lot of problems.

Kent is worst RO ever and their service is even more pathetic. They charge Rs 5500 for filter change. Even when some of the filter got changed recently and don't require replacement. But the service guy is like "pura change hi hoga, warna rahne do." Service guy's attitude was another level. I am throwing this RO as spending Rs5500 in every 3 months doesn't make sense.

This company is fraud and selling useless products in the market. I brought their RO filter one year ago.After finishing one year their technician asked me to take AMC for electrical parts which costs me 2.5k. In the next visit their technician told me that you have to change all filters which will costs you 5.4k as our product filter comes with one year warranty and that’s the one of the reason ur water TDS level is high and taste is not...

I have buy Kent RO Ace 8 from Flipkart before 1.5 month...and I requested for installation and demo 10 day ago . But refused by Kent RO service provider ...so request for kindly helpful

Leakage of Water in the purifier. Today I called customer care around 11.30 am. They replied technician will contact you. Until 4.30 pm nobody called. I tried to contact customer care 5 times. No one picking the call. Please do the needful. Thank you.