[Resolved] Kent RO — duplicate filter membrane, overcharging

[Resolved] Kent RO — duplicate filter membrane, overcharging

F Frustratedcustomerkent

A technician from your franchise apex - deepanshu came to attend the complaint certified by kent. He changed one filter membrane, 2 filter sediment and replaced carbon. Showed me original parts but did not install the original membrane, which i later discovered after checking on amazon. Also he charged rs. 2750 for the fm, which is for 2500. Carbon is for 300 but costed me 500. I have been cheated by your representative. If such a big company like yours cannot ensure that your employees do not cheat your customers then what is the point in choosing a brand. This is very wrong and reflects very badly on your organisation. This needs to be rectified immediately and i need the original filter membrane replaced and my extra money refunded. Was this information helpful? No (0) Yes (0)
May 1, 2019 Complaint marked as Resolved Kent RO customer support has been notified about the posted complaint. Verified Support Mar 29, 2019 Kent RO Customer Care's response Dear Customer, We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at [protected]@kent.co.in. You may also call us at +91-[protected]. Regards, Team Kent Verified Support Mar 30, 2019 Kent RO Customer Care's response Dear Customer, As we have not received any update from your side so we have closed this ticket. Let us know in case you need any further assistance. Regards, Team Kent
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