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Kent RO

[Resolved]  Kent RO — electric kettle

We purchased electric kettle from amazon in first week of september 2019 but within a week kettle stops working due to heating coil issues. After contacting local kent service center they offered us replacement as product was in warranty period. We contacted local center several times but they kept saying they have completed their process of sending replacement request to company and sales manager will look into this. Even after 2 months we haven't received replacement product as kent sales manager in our area not willing to look into this issue. It's really disappointing to get such customer service from big company.
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Jan 15, 2020
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Dec 09, 2019
Kent RO Customer Care's response Dear Ma'am,

We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

Regards,
Team Kent
Verified Support
Dec 14, 2019
Kent RO Customer Care's response Dear Ma'am,

As per feedback received from our service team your service concern is resolved now. Please let us know in case you need any further assistance.

Regards,
Team Kent
Complaint comments 
1 Comment

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Comments

Dont buy any Kent product, worst quality and bad service issues always, no response from Kent just weste of time and money
Reply
Kent RO Customer Care's response, Dec 12, 2019
Verified Support
Dear Sir,

Apologies for the inconvenience. Is there any issue that you are currently facing with our product/service? Please help us understand the problem better so that we can resolve this quickly. Please share your contact details at [email protected]. Alternatively, you can contact us at +91-9278912345.

Regards,
Team kent
Kent RO Customer Care's response, Dec 13, 2019
Verified Support
Dear Sir,

As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.

Regards,
Team Kent

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