Dear Sir/Madam,
It is really disgusting to mention that we are fed up of the services being rendered by your after Sales Team. It seems that Kent is full of fake and cheaters and is draining good amount of our money by selling defunct water purifiers to the Indian public.
Please refer to my complaint no.[protected] which is not resolved but yet the complaint is closed by the fake Kent team. We even tried with your authorized dealer, M/s. Water World, Jajpur Road, Odisha-755019 but he is unable to resolve the issue. I have again raised a new complaint vide - complaint no[protected]. I am not confident that still my issues will not be resolved. Few parts needs to be changed as per your Service Engineers.The machine is a new one and is under warranty.( Ref Machine Sl.No. - KR[protected] ) .
I request you to escalate the issues to the higher level for getting it resolved if at all Kent is interested. I hope that this time Kent will not cheat us and will resolve the issue completely before closing it.
I tried to collect the direct contact details of KENT's higher ups but no one is sharing the e-mail ID or phone numbers of higher ups. I need to escalate the matter to the higher ups before We can file a formal customer complaint with the Court of Law ( Consumer's Court ) and other relevant authorities. Also we will see that KENT Water Purifier is black listed from our Company for any future dealings.
Kindly get back to me at the earliest and please do not cheat us for paying you our hard earned money. Also please clarify as to how our complaint no.[protected] was closed without resolving the issue????
Regards,
Tanuj Kumar Saxena Was this information helpful? |
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