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Hi The Kent Ro Cutomer care Dealer by the name "AQVA SERVICES" in Bangalore(, Rajarajeswari Nagar) is canceling without any reason the service request too after telling him that the issue is conveyed to RO Customer care in Consumer Complaints.
He is saying "we cant install the membrane for free, if you pay then only we will come and install."
Spent 7 thousand rupees in last 4 months replaced the membrane more than 5 times. !!! and i am sure they are delivering some faulty membrane to us all these days.
Why we should pay every 20 days or 15 days for faulty membrane given to us. membranes have been changed multiple times i have said here many times.
When asked y u are canceling the request, he simply avoiding it by saying we dont know. attached is the snap where un necessarily cancelation is done for issue in Kent app.
This is realy pethetic, and we want the issue to be resolved ASAP.
Spent 15000 on kent device in may 2018 and now in four months 6 - 7 thousand on membrane and pump.
#KentUntrustfullService
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He is saying "we cant install the membrane for free, if you pay then only we will come and install."
Spent 7 thousand rupees in last 4 months replaced the membrane more than 5 times. !!! and i am sure they are delivering some faulty membrane to us all these days.
Why we should pay every 20 days or 15 days for faulty membrane given to us. membranes have been changed multiple times i have said here many times.
When asked y u are canceling the request, he simply avoiding it by saying we dont know. attached is the snap where un necessarily cancelation is done for issue in Kent app.
This is realy pethetic, and we want the issue to be resolved ASAP.
Spent 15000 on kent device in may 2018 and now in four months 6 - 7 thousand on membrane and pump.
#KentUntrustfullService
Dear Team Kent,
Its very disapointing and lost hope in the customer care of Kent now.
I have registered the service req in Kent Ro App and it was cancelled when called the corresponding dealer service representative Mr Najundayya of AQVA SERVICES located Jnanabharathi post Bangalore, he told we can come and solve your problem of membrane when you pay amount to u, it is not for free."
I said to them:" u ppl have been replacing membrane from last 4 - 5 months every 15 days 1 membrane is been replaced, why should i pay for that.?"
Then he told you have raised consumer complaint right, ask them to solve your issue."
So this is the level of talk the autorised service center calle AQVA SERVICES will do.
I am attaching the bills of Kent RO and bills of AQVA Services.
I want the issue to be resolved as soon as possible in 2 working days. We are buying water form outside. this is not acceptable.
I am senidng copy of complaint to Pai interational too today.
Regards,
Shrishail
cell#: [protected]
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Its very disapointing and lost hope in the customer care of Kent now.
I have registered the service req in Kent Ro App and it was cancelled when called the corresponding dealer service representative Mr Najundayya of AQVA SERVICES located Jnanabharathi post Bangalore, he told we can come and solve your problem of membrane when you pay amount to u, it is not for free."
I said to them:" u ppl have been replacing membrane from last 4 - 5 months every 15 days 1 membrane is been replaced, why should i pay for that.?"
Then he told you have raised consumer complaint right, ask them to solve your issue."
So this is the level of talk the autorised service center calle AQVA SERVICES will do.
I am attaching the bills of Kent RO and bills of AQVA Services.
I want the issue to be resolved as soon as possible in 2 working days. We are buying water form outside. this is not acceptable.
I am senidng copy of complaint to Pai interational too today.
Regards,
Shrishail
cell#: [protected]
Have sent emails to paint international where we bought the device and also to other source.
Now this has to be taken seriously, we have spent lot of money in 4 months.
If not will take this issue in social forum for sure.
Now this has to be taken seriously, we have spent lot of money in 4 months.
If not will take this issue in social forum for sure.
Kent RO Customer Care's response, Sep 25, 2019
Verified Support
Dear Sir,
We have already forwarded your concern to our concern department, request you to wait for some time, it will shortly rectify.
Regards,
Team Kent
We have already forwarded your concern to our concern department, request you to wait for some time, it will shortly rectify.
Regards,
Team Kent
Dear team,
The Kent technical engineer had came and installed new membrane on Saturday. However SV was also not working which was installed by Aqua Services 2 months back, now that too has been newly installed yesterday by Mr nanjundayya technician of Aqua service who used to come for our ro issues .
Now it's working .Without any issue.
Thank u.
The Kent technical engineer had came and installed new membrane on Saturday. However SV was also not working which was installed by Aqua Services 2 months back, now that too has been newly installed yesterday by Mr nanjundayya technician of Aqua service who used to come for our ro issues .
Now it's working .Without any issue.
Thank u.
Kent RO Customer Care's response, Oct 4, 2019
Verified Support
Dear Sir,
We would like to inform you that, your concern has been already forwarded, request you to wait for some time, it will shortly rectify.
Regards,
Team Kent
We would like to inform you that, your concern has been already forwarded, request you to wait for some time, it will shortly rectify.
Regards,
Team Kent
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A membrane goes for 3 years minimum. We want the issue to be resolved ASAP. from 25 days we are importing mineral water in cans form outside.
Regards,
Shrishailkumar
We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.
Regards,
Team Kent