[Resolved]  Kent RO — I am complaining about defective product

Address:

560016

I stay in NRI layout Bangalore.In my case the RO Membrane (Installed on 21st July 2017) has stopped working in just about 3 months. The original membrane for me also lasted a long time and its this membrane that I have had an issue with.

I think this membrane had an issue right from the begining as their was an issue with the water ever since it was installed. We made complaints and the service engineers did something (in one case even changing the motor) but the issue persisted. I made a compliant again just a few days back and was shocked when the service engineer told me that the membrane (installed on 21st July itself) is clogged and need to be replaced (just after 3 months) as the warranty is only for 3 months. This leads me to believe that they actually did not fix my issue earlier and were just waiting for 3 months to get over so that they can sell me another membrane.

Brochure on KENT website says that 'RO Membrane should be replaced in 2 years' and in case it is replaced and gets clogged within a year it will be cleaned/repaired/replaced free of cost. Getting the product warranty in writing is our 'RIGHT' as a customer and must be provided and 'KENT' cannot deny us the same.

Last but not the least, for an RO worth Rs[protected] is the annual maintenance cost of Rs.[protected] 'JUSTIFIED' (Rs 2500*4 membranes and Rs. 2500 for AMC).

I honestly thought KENT was a good company (which a company impacting human health should be) but this recent experience has exposed their money making mentality and lack of care for HUMAN LIFE including Children. To make matters worse their people do not even respond to calls, which is very unfortunate. I need the issue to be resolved immediately as drinking water is not there in house.
Neeraj Sharma
sharma.[protected]@gmail.com
[protected], [protected]