Kent RO — Installation not done

Nirav Mevada

from Mumbai, Maharashtra

Address:	Banaskantha, Gujarat, 385001
Website:	www.kent.co.in

Hi I have bought Kent Ultra Water Purifier from Snapdeal and my order ID is [protected] and suborder id is [protected] on dated 19th October. My invoice number is 888341/15-16/O-5300 and received order from Snapdeal within 10 days. First time I contacted the customer care on 8th of November. Then they rejected my request saying that my phone is out of reach. Again I raised the request second time, same thing happen to me that my service request rejected by engineering saying that my phone is out of reach. I have provided 2 other numbers then also they did not responded. I have again contacted the customer care again again they told me that your request on high priority and solved earliest. 4 times request rejected for me. Then i started raising request from other phone then also they rejected my request of installton 4 times saying that phone is out of reach. Total 8 times i have contacted them then also no installation done for me. Then i have installed from outside vendor.

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Kent RO Customer Care

from Noida, Uttar Pradesh

Verified Support

Hi Neerav,

We deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm Regards
Team kent

Snapdeal.com Customer Care

from New Delhi, Delhi

Dear Nirav Mevada,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Team