[Resolved] Kent RO — installation was not done even after 3 days | |||
I brought kent ro on 8th oct 2017. As per the amazon instruction i called customer care on 8th oct 2017 and got the request number for instillation[protected] having saying that installation will be done in 48 hours. Day 1 (9th oct 2017) - no update. Day 2 (10th oct 2017) - i called the kent customer care again and explain the product and 1:38 pm i got sms that service engg assign to (Name - mr rammurthy, ph - [protected]). I called that person and he is replaying me that he is calling me from morning and i am not picking the call. The fact is that i did not receive any call from him. After that he told me he is coming in one hour. Even after 7 pm he was not picking the call. Day 3 - i called customer care again. Some body called the area manager and told me that it will be done today. I called the same person again but the person is telling i can not come today i am not leave. I dont know what to do now. Kent ro is there my home from past 4days. Thank you Apramit Was this information helpful? | |||
Nov 15, 2017 Complaint marked as Resolved Kent RO customer support has been notified about the posted complaint. Verified Support Oct 12, 2017 Kent RO Customer Care's response Dear Sir, we deeply regret the inconvenience caused. We have shared the same with our concerned department. We will contact you shortly. Warm regards, Team Kent Verified Support Oct 14, 2017 Kent RO Customer Care's response Dear Sir, as per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance. Warm regards, Team Kent | |||
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