Kent RO — Kent grand+ mro problem not solved even after techician visit and 5 days

Address:	Gautam Buddh Nagar, Uttar Pradesh, 835405
Website:	www.kent.co.in

I have following machine of kent grand+ mro installed at my home & lodged complaint for repair.
Machine sr.No. Kr[protected]
Installation month/year apr/2014
Machine is under warranty
Complaint no.[protected] dated 26.03.2016
Complaint: ro is not giving purified water. Candle chocked.
Problem: the problem not solved even after kent technician visit on 28.03.16 through authorised vendor kamla kent, telaiya, koderma. Problem not yet solved after completion of 5 days. My family have been facing acute problem of drinking water and prone to ill health.

I have also other machine at my other residence and prefer kent ro at my office establishment. I have talked to your captioned vendor, but he has not been co operating for quick service and your technician have not been listening to my request during visit. I have been ready to pay for replacement of faulty parts of machine. Even though, he refused to change the same and not repaired the machine. Also, i have purchased the ro machine from the same vendor kamla kent and he promised me to give 4 no. Of free service of machine within 1 year. But he had not given any service of the machine even after my repeated phone calls. I request you to urgently look into the matter and get my ro machine repaired through your another vendor/technician.

Regards
Shankar saw
Opp barhi police station
Dhanbad road barhi
Dist hazaribag - 825405
Jharkhand