[Resolved] Kent RO — Kent Grant + Machine Serial No: KR[protected]

rajesh_ksahu

Address:

Kent RO Systems Ltd, E-6, 7 & 8, Sector-59, Noida, U.P.-201309

Hi,

I Rajesh Kumar Sahu had bought Kent Grand + water purifier on 28.11.2020 from Unilet, K R Puram, Bengaluru.
The actual serial number of the water purifier delivered to me is KR[protected].
But when I called [protected] Kent customer care number, the executive told the serial number as KR[protected] which is not correct.
Have attached "Kent_Grand_Plus_RO_Invoice_Sl_NO.jpg" the invoice and the screenshot of the serial number(from the machine and the cover) for your reference. Have mailed to [protected]@kent.co.in on 30-11.2020 regarding the same and had received Request ID :##RE-282316## in mail. It's been 4 days and they are unable to register KR[protected] on my name. Want to register the it on may name to avail the warranty and the 4 year service as mentioned in warranty card.

The Unilet showroom is not providing any solution.

Regards,
Rajesh

+1 photos

Was this information helpful?

No (0)

Yes (1)

Dec 5, 2020

Complaint marked as Resolved

Machine Serial No: KR2008005225 is registered on my name now.

Kent RO customer support has been notified about the posted complaint.

Dec 05, 2020

Updated by rajesh_ksahu Had got a call from a number [protected] at 6.50 AM today, who was speaking on behalf of consumer complaint board and was asking for Bank details to get the refund amount from Kent. Frauds are taking advantage of this forum and are trying to dupe consumers.

Verified Support

Dec 05, 2020

Kent RO Customer Care's response Dear Customer, apologies for the inconvenience. We have shared the same with our concerned team. We will contact you soon. Regards, Team Kent