Kent RO Complaints & Reviews

Hello all, I bought Kent grand plus. Now it's filters are not working for which they charge 4500/- plus 2800/- in case of motor repair.
And that technician told us we have change filters every year. But for other brands like aqua and local products are charging less for filter change. Can anyone suggest which filter to buy so that I can replace new one instead of maintaining Kent with high cost??

Team
I have filed a service complaint on 17.02 but no one is visiting.
My machine get faulted frequently.
In 2 month it's 5th times get faulted.
My register mob no [protected].

Water full automatically of and on

Even though I have been chasing up these guys for months. There is no proper response.

My glass kettle is still with them, promised me for a fix or replacement but no update on it whatsoever.

Product Kent Glass Kettle
Purchased from Amazon on 26th Feb 2020
Case id[protected]

Issue : Lights as well as the kettle stopped working

Last update from service center.
Product eligible for replacement but no stock in godown.

If there is no stock is it my problem..

I paid money to get a quality product, If the product does not withstand it's quality requirement.. Then you are supposed to get that fixed.

Dear Compaint team,

Very bad experience with Kent team..

I was raised service request @ kent app due to sound coming in box @ without power supply...

After that kent Enginer came & said issue in drum... This Enginer every time say need to change something-2 ... It means he is not Enginer...he is company sales guy for increasing kent business & issue facing by common people... Recently We paid 3500/- then after again he said.. then I refused & said pl send to other Enginer... After when he leave our house then water leakage started from kent tank & which was issue happened after open by kent enginer...

I have complaint to Kent team immediately & follow-up multiple time but not getting any response from his side .. since pending from 40 day's +

I have got 1 answer from his area manager.. if kent Enginer damaged @ service time.. then responsible of customer.. it is first time hear the policy of kent company...

I cannot imagine these type of service @ Kent brand.

I very frasted from kent service.

I will complaint against kent @ Consumer court due to wrong thing happening with customers & kent not taken any action or responsibility for his Enginer.

I have purchased Kent kettle online from Amazon.in with one year warranty on 11 June 2020. The kettle stopped working properly on Nov 2020. After repeated complaints a technician from kent service center from kolkata Name Metro Sales & Services finally visited my house and tested the kettle. They could not repair the kettle and took away the kettle for repairs at their workshop on 11December 2020. Repeated follow ups with the service center have not yielded satisfactory response. They told me that they dont have any update from the company. It is more than a month and no action have been taken from their side. The detail bill of the Item has been attached.

I have purchased kent superb star in august. It was all working fine until January and it started giving problems then. The TDS level always shows as low minerals, so we are not sure if the water is drinkable. We even tried raising a complaint with Kent customer care, they just come and say that sir it will show like this only and they can't do anything. Sometimes they just cancel the request for no reason. Now it's difficult for us to understand if we can drink water of the filter. I have a 2 years baby and it's really unfair.

Hello

I want to to draw your kind attention towards incomplete information provided by your installation engineer it's been one year and a carbon filter got damage twice due to which we have to shell out Rs 1000 to replace it .

Now it came to our knowledge that it is mandate to install pre filter to keep purifying the water and it also protect the carbon filter from damage. But this information was not provided us during installation not when engineer came to replace the carbon filter.

Kent RO kept shelling money from us. It's a worst company seen.

I have Kent Grand plus model.
I logged a complaint thru customer service.
Then 1st visit of engineer told need to replace the part-1, same part replaces 2 days gone the same issue coming filter not working then calling to engineer not respond...Then 2nd call log engineer has visited again another part replace the same issue coming again...Then 3rd call logged again another part replace the same issue again fourth-time time visit he replaces another part it's working slowly and intermediate issue coming then case is closed by the company without any validation...in last 2 month I losses my 8000 money in ghatia kent RO due to kent sending an unprofessional engineer to the site, the engineer and ghatia dealer have no idea 💡 where is the issue in the machine they replace every part and taken 8000 but still not working properly..at first I already said to engineer and dealer pls estimate the issue and spare prise how much required for investment if it's going to 5000 plus then I am not doing the same but fake dealer, customer service and the engineer said us this time this issue is short out but at last in 2 month I already invest 8000.now also still coming intermediate issue...and customer care denied for the same...and company also provide 3 month warranty in part...so I don't want to replace part pls give my money back and give me compensation for waiting my time and energy

Hello
We have takent kent purifier on January 2020 ...almost 1year and recently we got service signal and very soon it stoped stopped purifying water ...we complaint to the customer care and some person came for service and told that we have to change total candle and it costs 4500...while taking purifier the person promised that till 3 years u will not get this problem and only we have to do servicings between...but we dint expect this type of problem from well know company...and this is not the correct way to collect money...u should not cheat people...spending yearly 4500 what is the use of taking it...before we used aqua guard for 8years but we dint get this problem...i will post in social media regarding this complaint...and solve my problem very soon

Since last one year my kent RO wtaer purifier is breaking down very frequently, for which I have to shell out money for its repair or replacement of various parts. I have taken its AMC.
I strongly suspect either about incompetence of field workers or company policy to loot the customers by hefty repair charges.

Despite numerous complaints and constant reminders, Our kent ro has not been repaired, even if they come to repair they just break the parts more. And now they say that's the way we work. Please take strict action against J.K.. enterprises, Lucknow, for the above details.
Thankyou

I have purchased Kent Glass Kettle on 24th February 2020 from an online Ecommerce store . The product comes with 12 months warranty and it stopped working in the Month of December 2020 . I raised a complaint with Kent customer Service which they cancelled immediately, when I emailed about the issue to the service center . They said that someone from the service will get in touch with me . Later a person named Karthick got in touch with me and asked me to give the faulty product to the nearest collection center . Which I did on January 1st week . From then until now he is not responding to my calls and no update on my product given . The collection person (Details attached) who speaks rude, when asked back about the details of the product . Very Poor customer Service .
Service Person Name : Karthick Raja . Contact : +[protected]
Complaint number :[protected]

I had bought Kent Water Purifier in 2015 for approx. 15000/- it worked fine during first year. After first year when warranty ended the first service was done and then the water purifier stopped working after 2-3 months, for every repair Kent charged[protected]/-. They use duplicate products which stopped working every 2-3 months, In last 4 years I have spent approx. 70000/- on service and repair. On 10-Nov-2020 the machine was repaired again and I paid 4300/-, the repair lasted one month and on 30-Dec-2020 again repair was done and I paid 3000/-. This service lasted on 14 days and In called for service on 14-Jan-2021. Water purifier was working partially before service person visit, after service person checked machine he said the membrane filer is not working which has to be changed, when I shown him the last bill and asked its in warranty, he refused to change and said some other part is not working and to claim warranty I have to pay 3000+. This scenario happening almost all service they cheat us with duplicate products. When I asked for warranty they refused and start abusing me and my family. I spoke their senior who visited my home also abused me and my family and keep asking for money. Kent is cheating us by selling duplicate products which last only 1 month and when we ask for warranty they abuse us and threaten us.

I had also filed legal complaint - 2503440, notices will be sent to Kent Noida and Karnataka address

I have placed a service request as the water was not getting purified.The Service engineer came and replaced all the parts ( uf membrane and two filteration parts)and I paid him Rs[protected] for the parts and 300 for servicing cost). During the servicing the engineer misplaced the auto cut part and has said that he is not having the part but will come and repair the same when he gets that part.But the engineer is not taking my calls and I am stuck with an additional issue with my Kent filter.Have attached the servicing details.
Please contact me at [protected]

Our Complaint No[protected] attended by Kent Engineer on 07/01/2021 and charged Rs 2700/- for servicing, after two days heavy leakage from the machine and not attended by the company service centre M/s S.B. Water Solutions Agra and their engineer even after several reminders

I ve changed two filters to my Kent water purifier just two months back. I noticed dirt particules in water and fungus I called to service center at Srinagar and they send service technician and he said need to change filters which we did with Rs 2800 cost after a month we found again dirt in tank and some formation of fungus but he left by saying it's coz of sun light, when there no direct sunlight and advised to clean tank weekly which we was doing already but after 15 days again same problem happened and again calling to service center and they left with same advice its coz of Sun light . They are technician zero don't know how to resolve the problem meanwhile my two children fall sick with intestinal infection. Who I blame Kent or there service team here in Srinagar J&k.

I have purched kent grand plus in 2018 . After one year local dealer took 8000₹ for extended warranty.Now tank automatically has been damaged at the place where RO is used to hang on wall. There are two cracks at both places. Now local dealer and company both demands additional 1800₹ .
But actually it is not a technical problem. It is manufacturing defect.Clearly body is not so strong Enough to bear the load of machine .Why should I pay for damage for external body. This product is made to hang on hoiks on wall. It is a fraud way to take money from consumers. Please help.

Our department has purchase Kent RO during 01 July 2020 but it is not functioning properly. Our department has registered many complaint in customer care centre but they always send one mechanic and he repair the RO and after some time it does not work. Now I have registered the complaint on 05.01.2021 but no body has visited for repair till 08.01.2021. we suffered a lot for purify water.

Purchased a Kent electric glass kettle on 13th June 2020 and the product stopped working by November 2020.
Raised for service request as the product is under warranty. The service guy took the product and returned it back after 18days stating the replacement part is not available.
Then spoke to the customer service again and a senior offcial enquired about the issue with the area manager and stated to me that I will receive a new kettle by the last week of December 2020 as they don't have a new spare part to repair the kettle.
Now it is Jan 2021 and I haven't received any update.

More things to highlight here,
1. There is no proper guidelines and response from Customer Care, at some point, need to think about who is the customer here, since those ppl shout at us and they never ready listen with our concern and what happened.
2. For this incident, we have raised 4 tickets, all 4 have been closed without resolving, Not sure what the Top/Middle management of the Customer Case section is doing? For this also a guy from CC informed, that is Kent Policy once the ticket is raised, whether the solution is resolved or not, it will be auto closed within 4 days. This is what happened in my case also.
Request[protected]
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3. Really very much annoyed with the customer's care ppl, since they not keep up their promise in the call, since we have called more than 15 times, everyone says something and contradict each other.
4. Not sure will I do recommend KENT products to others.
5. I got my final solution, I have dropped off Kent and brought Kettle from another brand.
6. wishing Kent Management should take care of customers in near future. Since we customers are looking out for service from ur end, that is the reason we buying the product, at least going further try to respect the customers.