Kent RO Complaints & Reviews

I purchased Kent water kettle through Kent website on June13th 2020 with warranty. The device stopped working by November 2020. I raised a service request through Kent customer care and the Service guy took the Kettle for service stating he will make it ready in four working days and now it is going to be 15 working days and the guy is saying some excuse all the time.
I called back to the customer service on the same for more than four times and they saying that they will arrange for call back with the senior team and it never happened.
Money also gone and the device is also gone.
Totally cheated. Worst response from Kent.

I purchased an electric kettle with 1 year warranty on 29.11.20 but after 6 days it stops working.The shopkeeper has taken this for repairing but I want a new one instead of of repairing one.

Dear Sir/ Madam,

I bought kent RO in November 2019 and changed filters 3 times but water is not filtering properly. Every 15days same thing is happening. In last 11 months we have done more than 12 times service but facing many difficulties. Due to covid pendmic we have done many services and my family is very upset. I bought this machine on trust basis but really finding many problems. I know kent is best RO but this instrument is not gud. We don't want this instrument any more. Plz help and replace this instrument as soon as possible. I hope u can understand my problem. Plz give response and short out this issue.

Regards
Dr. S Prakash Bhatt
H 20 Second Floor, Lajapat Nagar 3
New delhi 1124
Contact no; [protected]

Replace my filter changed on 06.06.2020. My registed mobile nunber is [protected].
I have called the person from Unique Services. He is denying to replace the defected filter. The service o[censored]nique Services are not upto mark. Even I called the service station they have no answer for replacement. Wasim was the person who came against my complaint.

Ordered kent maxx in June 20 installed after 5 days
Backplate broke thrice in 3 months of warranty period causing basin tap to fall apart which accrued replacing the tap twice apart from other labour charges
Had been continuously following up for back plane to arrive it has been more than 50 days still the part is in receipt at Mumbai warehouse manage Deepak nakwa has been making promises time and again about the arrival of the part we as end consumer haven't received the same though but we had been kept on promising that the part will arrive in 2 days which has crossed 50n days now
Can the kent management look into it at the earliest
Kent new machines has sub standard quality and complaints and the local service management dealers/ franchise

They have taken our brand new mixer for repair and still have not resolved issue neither our mixer is returned to us.

You can reach me on [protected] or [protected]

Hello,
I bought a KENT water softener system for washing machine through the KENT online shopping portal. Other than the order confirmation email from the portal, I got no follow up from Kent regarding delivery nor installation.

After multiple tries to reach the online sales, I finally got the product delivered. Now I had to call KENT again to open a Service request for installation. What is appalling is absolute carelessness of KENT sales and service team. Apparently the customer service can’t get any information from Sales regarding order. I had to give them all of my information again.. how could a company have such broken process and still run a business? Shame on KENT. This is my last time with this crappy company.

J.Sundarraman

Hi,

I Rajesh Kumar Sahu had bought Kent Grand + water purifier on 28.11.2020 from Unilet, K R Puram, Bengaluru.
The actual serial number of the water purifier delivered to me is KR[protected].
But when I called [protected] Kent customer care number, the executive told the serial number as KR[protected] which is not correct.
Have attached "Kent_Grand_Plus_RO_Invoice_Sl_NO.jpg" the invoice and the screenshot...

I purchased Kent Prime Mineral RO on 13.07.2019 and after 1 year o[censored]sage, the LCD was showing low RO Flow and I lodged a complaint in KENT RO App on 28.08.2020 and on 29.08.2020, an engineer from Sapna Marketing (Jabalpur) Mr Munit Dubey came to inspect and he told that the sediment filter, FRT and Membrane needs to be changed and he charged Rs 3750 for the same. I paid the amount and the problem was resolved. On 28.11.2020, the same problem ocurred again and I lodged a complaint again in Kent RO App on 29.11. 2020. This time another engineer from a different service center came for inspection and he told that the parts that were replaced three months back need to be replaced again. I was shocked to learn this as I purchased KenT RO after getting lot of positive reviews from my friends and colleagues. I told him that these products were replaced three months back and are still under warranty but he told me that he could replace them only on payment basis and if warranty is to be claimed the service engineer who changed them needs to be communicated. I called Mr Munit Dubey and he told that no need to worry Sir, I would come and resolve the problem. But from next day onwards, he stopped taking my calls. I called him over 20 times but he never responded. Later I understood that it i the policy of the Service center to harass the customers in this way. I was clueless what to do. I lodged complaint again and this time another engineer from Sapna marketing came today (Mr. Kori). He told me the same thing that I need to pay Rs 3000/- for the same. I narrated him the entire story but he told me I am just a worker and I can do nothing. a lady from Sapna marketing called me to tell that your warranty is over by 4 days and we could do nothing. She also told me that there is no warranty on spare parts such as sediment filter, membranes, etc from KENT but they provide warranty for customer retention. Really, I was clueless after this whole incident. If I need to pay Rs[protected]/- after every 3 months, it is better to purchase another new one. Such kind of service from KENT is really unexpected and such kind of business strategy from the authorized service centers is really disgraceful. I don't know waht to do. Please help.

I ordered a kent 16052 Electric kettle on 26th Sep.2020 from Flipkart. for few days. it worked fine. but suddenly it stopped working. its been almost a month its not working. i tried their customer service number too. but no response. Its under warranty. but i don't know how to and from where to get it repaired or replaced. Please help me.

Dear consumer team
I have purchased on Kent water grand plus water purifier on dated 25/05/2020 with 04 years warranty free services card
from flipkart online company
After that as per rules I called
Kent customer care service number on this [protected] on shown at purifier machine
They have send service engineer for installation
Then after 2 months got 2nd service
But on date 20/10/2020 3rd service time Kent customer care executive saying that in there system shown that I have purchased from reliance so call there
Even I have more than 15 times complain flipkart same case they are also not solve my case
Due to no drinking water my whole family suffering
I have sent mails also Kent team and flipkart with proper bill invoice
Up to now nobody helped me
So kindly take very serious against Kent water purifier because if I have purchased from reliance why they have send 03 times service from same customer service and same number
I am using Kent app also it's working andy mobile number also registered on Kent [protected]

Thanks and regards
Imran Khan saifi
[protected]

Kandhla city shamli up west

Awaiting for needful response

I call service center for servicing my RO four months ago and one service man came and changed some of the RO parts and after 4 month the parts are fully blocked And when I contact that service guy he didn't pick up the phone. I have to pay double for repairng parts. I'm so disappointed with Kent.

I was using Kent from long time this was my 3 filter, as my candles r blocked so output of water decreased the so called people came WATER WORLD VIJAYAWADA people came & replaced but there is no output from next day so I filed service in app then again water world people came & CLEANED WITH LIME SALT AND THE MINIMUM OUTPUT ALSO COMPLETELY SHUT DOWN NO DROP OF WATER IS COMING FROM NEXT DAY . The Kent service I registered in app again so this time alloted for new service guys so they checked & said RO should be changed RO IS WITHIN 3 MONTHS WARRANTY BUT AS THESE WATER WORLD PEOPLE DIDNT UPDATE THERE IS NO BILL IN ONLINE REGARDING REPLACED THEY COMPLETELY DID FRAUD BY NOT UPDATING BILL SO NEW PEOPLE SAID TO CONTACT THEM I CONTACTED WATER WORLD THEY SAID THEY WILL COME & cHANGE RO BUT DIDNT CHANGE.this drama is running SINCE LOCKDOWN TILL NOW NO ONE IS ATTENDING & rectifying it
I WANT GOVERNMENT TO TAKE SEVERE ACTION AGAINST WATER WORLD PEOPLE & Kent RO TO NOT COMMIT THESE KIND OF FRAUD AGAIN & I want NEW RO REPLACED or MY MONEY BACK
when I apply for service THESE WATER WORLD VIJAYAWADA NAGIREDDY, BARATREDDY CANCELLING COMPLAINTS AS THEY NEED TO PAY / replaceRO SO NOT LIFTING CALLS & CANCELLING COMPLAINTS
This was happening since 2020 complaints TEY CHARGED 1 visit 4000 change of money for candles change & 2VISIT some 400 I think but no change in middle of service the closed complaint is new service people PLZ TAKE STRICT ACTION AGAINST THEM & REFUND MY MONEY / REPLACE MY CANDLES & RECTIFY MY PROBLEM as I faced HEALTH PROBLEM DUE to no proper availability of water during these COVID TIMES

RI have uploaded my details in ur site regarding my interest in Kent Maxxstar and u simply forwarded my details to GS Marketing. I thought they came through u and installed the product by paying rs.11500 with a promise that they would return back the discounted amount as per Amazon after discussing with u. Till now GS did not refunded my amount and they even not lifting my phone. Pl. Talk to them and instruct them to refund my amount. U people don't forward the requests of customers to them who r charging higher price in this pandemic time. Pl. Forward our requests to persons who will give better price. I am totally unsatisfied with your company. I suggest u to cancel the distribution of GS marketing.

Kent Ro is too costly to maintain it. Because service representative always do the replacement of kent accessories and all the parts are too costly. Personally I felt that this should not advice anyone else to purchase the kent RO.

I have a Kent Gravity filter which almost stopped working for which I raised complaint on 13Nov20 and was given assurance of resolving in 48 hrs. On 15Nov20 I got a system generated call asking for feedback on service which I didn't get. On 15Nov20 I spoke again to customer care and another ticket was raised which again got closed without resolving it. Spoke to many people escalation team, ASM and finally with technician then was told that technician will visit at 10am but again same thing happened. Then told me that will now visit at 4 pm but nothing happened and again told that visit was scheduled at 10am. Finally it got resolved but had to go through so much pain and frustration to get it done. Have sent email to multiple people including Mahesh Gupta chairman asking to understand the root cause of it but didn't get any response yet except sorry.

Purchased Kent UV+UF water filter on 11 Nov, installation was assigned to Krupasindu Enterprises, till date no one contacted for installation after repeated requested request complaint raised with Kent customer care.

Krupasindhu Enterprises does not provide customer service and Kent is not taking any responsibility

I replaced new ro in the month of june within 5 months it is not working today I change new your technician told it will replace only one year
But the problem has arise I paid 2950 today and last in may 4500 this is heavy maintenance poor quality of spare parts providing by your technician
I Requesting kindly refund my money already I paid today

Customer care executive unsupportive, suggested to return the product

.
User Details:
Name: Sudhir Kumar Acharya
Registered Email: amitkumar.[protected]@gmail.com
Contact Number: [protected]
Product :-Kent ACE plus mineral RO New
Serial Number:KR[protected]
Service Request on dated:07.11.20
Service Request no[protected]
Engineer assigned:-Syed Irfan-
[protected]

Issue:
Water leakage issue from water purifier .
Detailing:Technician...