Horrible experience with worst quality product: Kent RO water purifier
Purchased a Kent RO 3 years back (Apr’2017) and replaced the existing water filter due to quality and service issues. Like everyone, I thought the decision was good as purchased the best RO among other products.
My nightmare started when problem came within one year. Frequent breakdown of the water filter has caused me to buy outside canned water which was a very costly affair. No option was available but to repair the RO to get filtered water. Gradually problem started again and again and need to contact their service toll free no repeatedly.
Please note that, you need to change 6 nos of filters inside the RO costing around Rs 5050/ year and the horrible point is, the same is having only 3 months guarantee. To my horror, after spending Rs 5050/-, inlet filter was replaced again after exactly 3 months 10 days with a total expenditure of Rs 850/ - with servicing cost.
This RO is so pathetic, you need to change frequently various spare parts as the quality is very worst. Interestingly, filters and other parts just fails after guarantee period is over.
The machine was purchased for Rs 15, 500/- and already more than Rs 9000/- spent towards various spares within 3 years.
Even in one occasion, after the complaint was registered, service person came after 10 days and told me to replace all the filters. I must have spent Rs 2000/- to Rs 3000/- on buying outside canned water during the above period.
Now I am repenting on buying KENT RO water purifier system which is nothing but complete harassment to customer.
Please remember the following problems which I faced:
1. Spare parts/ water filters are extremely costly.
2. Even if it is written that the filters need to be changed after one year, the same may be required to change after only 3 months guarantee period.
3. Every year, be prepared to change all the 6 nos of filters costing a total amount of Rs 5000/- to Rs 5500/- including servicing cost.
4. Apart from the above, pipe lines, connectors will fail frequently and needs to be replaced with a cost.
5. Even, the electronic board will fail which needs to be replaced.
6. Pre filter is provided as per their recommendation, but water quality does not improve with this and parts will fail as per their age.
7. No guarantee on attending your call on time.
8. Frequent change in their servicing agency (5 different service agency has come to me within three years)
Aug 11, 2021
Complaint marked as Resolved Kent RO customer support has been notified about the posted complaint.
Verified Support
Oct 20, 2020
Kent RO Customer Care's response Dear customer, we are sorry for the unpleasant experience you had. Please allow us to make it up to you as we believe in complete customer satisfaction. Our service team will get in touch with you shortly with an update on this concern.Regards, Team Kent.
At least 4 different people have called me so far, saying they are from Kent. But, all they do is raise a complaint call and then close it. I have sent email with pictures of damaged parts to kent onlineshop as per directions of customer support rep. I have also sent invoice copy with pictures to multiple service people who are claiming as Kent technicians. Yet, nothing has been done so far..
Please.. someone come and take this piece of crap product from my house and repay my money. I am done with this.
J.Sundarraman