[Resolved]  Kent RO — Kent maxx waterpurifier purchased thru amazon.In

Address:	411001
Website:	WWW.KENT.CO.IN

Dear sir,

i had ordered a kent maxx from amazon.In and the machine was installed by the pune representative of kent on 15/12/14. The machine was working ok, last week the water was smelling and
i had contacted kent customercare in pune. One service representativer came from kent ro and asked why the machine
was not serviced within 6 months and changed the filter till now. The machine was purchased thru' amazon.In and no one had given us instruction to change the filter within 6 months, even though the machine warranty is one year i.E. Till 15/12/15. The person was asking for rs.3200/- for servicing and changing filter and i have told him we will not give the money and he went back. The regn. No. Of my complaint is[protected]. After 2-3 days. We made another complaint for which they said you pay only rs.800/- towards the filter change charges, till date they have not sent any person to servicing the machine, i have been buying water from outside by paying rs.90/- per 20 ltr bottle every day. Pls look into the matter and arrange to service the water purifier.

Rgds
hemlata nambiar
b1/404 lunkad colonnade -7. Viman nagar
pune : 411 001 /[protected]