[Resolved] Kent RO — kent qatar purifier product | |||||
I have a kent ro which i purchased1.5yrs back. I purchased 2 systems at the same. One system has been giving multiple problems month on month basis. Everytime we have to replace the carbon or filter, min 1000 rupees for repair. Today they are quoting complete change of components and price is 4000 for repair. There have been atleast multiple issues from first month of purchase. I have been asking for replacement of this system. I'm fed up of this kent ro system as i feel the instrument is faulty whereas your technical team feels it's due to water quality. But logically the other system is working fine which is installed in the same locality, same water. I earlier had aquaguard for several years and i must say that it was such a robust system without problems. The technicians and customer support people are also very rude. I need some help urgently. Regards Shamalamba [protected] Was this information helpful? | |||||
Jul 25, 2018 Complaint marked as Resolved Kent RO customer support has been notified about the posted complaint. Verified Support Jun 21, 2018 Kent RO Customer Care's response Dear Madam, we deeply regret the inconvenience caused. We are looking into it with a promise to resolve this quickly. Warm Regards, Team Kent | |||||
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- no service man sent for fixing the issue
- instead a wrong service man is sent that does not deal with water softeners
- complain is 3 days overdue
- requested for salt refill for the softener, replacement not yet received