[Resolved] Kent RO — kent ro not installed in correct place

Narayan110

from New Delhi, Delhi

Address:

Panchkula, Haryana, 134102

Recently i bought new kent ro from kent (Kent ace plus 8 l ro + uv
+ uf + tds water purifier), kent service who came to my home to install the ro not installed the ro in the correct place and problem i am facing is the plug of the ro is not reaching to the electric board and for this i am using extension board every time to on and off the ro. Since we are using the ro first i believe service has to inform in clear way but they didn't. Now i am request customer care for the same issue but inspite of sending the engineer again for re-installation of ro in correct place they said they will charge for this. I believe this is mistake of their service engineer then why should i pay for this. Pls help me in this matter.

Regards,
Narayan
[protected]@gmail.com

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Nov 20, 2019

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2019

Kent RO Customer Care's response Dear Sir,

Apologies for the inconvenience. We are looking into it with a promise to resolve this quickly.

Regards,
Team Kent

Verified Support

Oct 17, 2019

Kent RO Customer Care's response Dear Sir,

As per update received from our service team your ticket has been closed.

Regards,
Team Kent