Kent RO — kent ro water softener

Address:

Noida

I was facing regular problem with this bad product. Today service engineer came & he adjusted my pressure pump also. After that the water flow from the pressure pump is slow. I complained the service engineer, he says that i should complain crompton greaves but before his visit my pressure pump was working properly.
Very poor service very bad product very bad decision. Since 19th aug, i am regularly complaining but nobody at kent is serious enough to listen to my complaint. Sales & service people are pathetic & until today i am complaining about the bad product. Now my pressure pump also got damaged i don't know what adjustments the service person has done.

My request is to please remove this bad product immediately.
Since last 2 times mr. Shailendra (Mob. No.[protected] has attended the call & since his visit my pressure pump is running continuously. Today he called me for otp & when i told him that i will complaint to the kent management, he said i can complaint anywhere i want.

Please note that my pressure pump is continuously running since his visit & i am afraid the same may get damage due to continuous running.

Your kent people mr. Shivkant jha (Mob. No. [protected]) has never given ay sort of services since installation & now this service engineer mr. Shailendra is not at all concerned about any service issues.

Please check the service complaint i had made since installation & both these men are shameless & says clearly that i can do whatever i want to do.

They are least bothered about kent reputation & i seriously regrets my decision of choosing your product. Your sales & service teems is shameless & pathetic & they have totally disturbed my water supplies. Water flow is slow & now my pressure pump is running continuously since this # shailendra has came to attend the service request. Rather this person told me that i should complain to crompton greeves for the pressure pump. I told him that it was running quite fine before you came then he said that this is electrical product & no warranty & can stop working anytime.

I wonder nobody at kent management sees how many complaints are coming from a customer & they are sending same inexperienced person again & again. Are nobody checks the service complaints & ask the reasons for so many services.

After complaining so many times i am left with no options but to write to you all expecting that someone at kent may be serious about the brand reputation & will listen to my grievance & the damages that has already happened after i choose this product & the damage of my pressure pump that will going to happen at any time.

I request you to please check the service requests & oblige me by removing this bad product with bad after sales service from my residence immediately.

Pradeep sharma