[Resolved]  Kent RO — kent service charging unnecessary amount from customer

Address:

Bhopal, Madhya Pradesh, 462015

I have raised an issue that my RO is not working properly. Kent sent me there attached service centre executive from Perfect solutions Bhopal and the executive name is Vivek. He told my family that all the parts of my RO needs to be replaced whereas my RO is only 13 months old. He asked my family to change Membrane, carbon filter, sediment filter, some Pp (I don't know the real name). As family was not aware of much things they trusted on this guy and agreed to change. Post repair ING the RO he said the total price for the repair is 4700 Rs. When we asked for a bill. He created a bill with some different high prices which is even not agreed by Kent customer care. They charged 2850 for membrane, whereas the price of membrane is 2500rs 500 each for carbon and sediment filter, 300 for PP, 500 for some tablets who's he said he had put in RO while we have not seen any of this and 250 for service charge. I even tried calling the customer care for complaining about this fraud by perfect solution Bhopal and every time they transferred my call to there superior, however until long hold got no response. I am fed with the service of Perfect solution and going to complaint this thing with Consumer court now.