Kent RO — Pathetic after sales service

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201309
Website:	www.kent.co.in

It's very unfortunate that the after sales service of such a reputed brand is so pathetic.
I m from Bangalore and a user of product Kent Super+.

The issue started on Monday 4th April night the RO stopped functioning. We called up Kent authorized service center, Good mineral RO, Bommanahalli Bangalore on Tuesday i.e 5th April morning.
They promised an Engineer visit but even after multiple follow ups no one turned up that day.
After continuous follow ups the engineer came on 6th April afternoon and replaced few parts charging us 3500-/-.PFA the snapshot of bill for your kind reference.

But this doesn't resolve the issue, instead increased the problem. the RO started dripping as well. We called up the Engineer again after couple of hours and requested to revisit and check the issue but as usual no show.
We called up the service center office too but no positive response from their side as well.

We have been following up rigorously since then but no one is responding to us.It's been a week long ordeal and we are still suffering.

Waster is a basic human necessity, I hope everyone understands how crucial it is.
We have not expected such a pathetic service from such a reputed brand, we shall never recommend Kent product to anyone.

Requesting an immediate interference and resolution for this issue..
Hope to hear soon from you.

Regards,
Nisha Yadav