[Resolved]  Kent RO — poor customer service- [protected]

Address:	New Delhi, Delhi, 110027
Website:	Www.kent.co.in

Dear Kent Team,

We have got our kent machine serviced last on 23//09/17. During that visit your engineer Mr. Mukesh Kumar recommended to change the memberane along with candles which costed us Rs. 3750 and we also took AMC of Rs. 2000 in that visit.

Now when your engineer Mr. Ravinder visited us today i.e 29/05/18. He told us to change the same parts again which we got replaced couple of months back and pay 3750 again

Is this some kind of joke. We have bought Kent machine thinking it to be no.1 water purifier brand in India and has some ethics in dealing with customer. How can such an expensive part be damaged in a place where MCD water is available and only 2 members of the family are staying. In 8 months I have already paid 6000 and now again kent is asking for 3750 for replacing the parts because they are not included in AMC.

I look forward to your kind advice and solution to my problem at the earliest. I have already spoken with Mr. Shailendra who is the so called area sales manager and has only one senior executive in his whole area to handle this issue and cant send another executive to re-check the machine. Customer care manager Mr. Krishna has no interest in taking the customer complaint seriously and also has no solution.

I will be forced to file a complaint is consumer forum against Mr. Shailendra and executive Mr. Ravinder for misguiding the customer in order to make money by changing such expensive parts in 8 months which should atleast work for an year.

Regards,
Arveen ( Mayank's wife)
BP code- DC0252263
Service request- [protected]