[Resolved] Kent RO — purchased kent grand + 7 months back filter problem suggested by engineer who came drunk to service

yogeshsbi2009

from Bengaluru, Karnataka

Address:	Thane, Maharashtra, 421204
Website:	www.kent.co.in

Hi kent service center,

I have purchased kent grand + approx 7 months before and in last week see the water flow got very slow in and out from machine.

I lodge a complaint and from kent got one engineer visit to my place in dombivli. He was drunk and smelling and he opened the complete machine and cleaned all filters saying either it is gone damaged due to tanker water supply or need to check further.

He said kent company intentionally don't provide external filter so as to get the inside filter damaged soon and customer have to bear it purchasing new even in warranty period.

This was shocking to hear. I feel bad that i trusted kent. Will suggest all don't go for this ro.

Please forward this message to higher officials asap before i lodge a police complain for the engineer drunken visit as well.

This is my request number - [protected]

Also, i have mailed the complaint to [protected]@kent.co.in

Thanks, yogesh

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Nov 1, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Sep 28, 2017

Updated by yogeshsbi2009 Don't purchase KENT RO PLEASE. Their Customer Support Officers are nutcase saying something and do nothing. Preeti from their chat support said she lodged a complaint and other executive said your service is done.

My KENT machine vibrates and water flow is very slow now. Engineer visits in drunken position. This is nonsense.

Sep 28, 2017

Updated by yogeshsbi2009 Please go for other RO filter not KENT.

Verified Support

Sep 28, 2017

Kent RO Customer Care's response Dear Mr.Yogesh,

we deeply regret the inconvenience caused. We have shared the complaint id[protected] with our concerned department. We will contact you shortly.

Warm Regards,
Team Kent

Sep 28, 2017

Updated by yogeshsbi2009 The Engineer visited my place and saying need to change carbon for filter which costs 1000 rupees but not sure if with problem will get solve with that or not.

He is bombarding for the complain i did that he came drunk yesterday at my house for service and check water flow issue.

This is really ridiculous and now i will move to district consumer forum this Saturday to take this matter in person.

Had word with some service center head person and the way he talks shouting on me was hilarirous. Let me move now to real consumer forum to make sure KENT provides better service with better people.

If till tommorow i dont get different engineer visited directly from Kent. Dont want anyone from same distributor. They dont know how to talk.

All please dont take KENT RO again suggesting. This people just do business. Will crack all in consumer forum.

Oct 03, 2017

Updated by yogeshsbi2009 Still the engineer is not visiting my place. This is really freak service from KENT. Please don't purchase KENT RO their service is really worst then one can predict atleast in Dombivli Are of (Thane District) Maharashtra.

I will keep posting till the engineer visits and will try to reach their CEO or directors on this. They should take it seriously.

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Comments

Metropoli fashions

from Chennai, Tamil Nadu

We have installed one kent ro in last June 2017, but after repeated request for service the kolkata based service centre named YES BOSS not responding to our complaints, and we are facing tremendous problem of Drinking water for last 03 months, Please look after the matter seriously and the Receptionist of YES BOSS misbehaved with us .

Kent RO Customer Care's response, Sep 28, 2017

Verified Support

Dear Sir/Madam,

we deeply regret the inconvenience caused. Please share your registered contact number and machine serial number with complete address details with us [email protected] We will get in touch with you at the earliest.

Warm Regards,
Team Kent

yogeshsbi2009's [Complaint's author] reply, Sep 29, 2017

The Same happened with me. This KENT service center people are really arrogant. You can see my complain above. Now just waiting to see how this KENT company deal with my problem and till when?. They need to get a nice slap from consumer forum. I am going to launch a physical complain at district forum at my area may be soon regarding the same.

Please advise others not to go for KENT RO product.

Thanks,
Yogesh

Slithereen Guard

from Hazaribagh, Jharkhand

They are not engineers. They are an uneducated technician.

yogeshsbi2009's [Complaint's author] reply, Oct 3, 2017

Yeah that's true and their service center head a no-sense person don't even know how to talk with customer.