[Resolved] Kent RO — substandard product by kent ro

Sumeetb

from Delhi, Delhi

Address:

Gautam Buddh Nagar, Uttar Pradesh, 110092

I have bought kent ro on 28/11/2016.in seven months filter is choked paid rs1000/-. Paid for amc rs 1500/-on 27/11/2017. Now again the ro stopped working on 20/1/2018 their service engineer now wants to replace three parts for 3750/-. I have written mail to the company and their is no response. As confirmed by their service engineer their is recurring cost of rs 7000/- every year on a product bought by us for rs 16, 800/-. The membrane warranty is only for 3 months. Beware kent ro is duping normal consumer with substandard product. The is no response from the company with regards to repeated complaints.
Sumeet bahl
[protected]@gmail.com

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Mar 17, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2018

Kent RO Customer Care's response Dear Mr.Sumeet,

We are sorry for the unpleasant experience you had.Our service team will get in touch with you shortly with an update on this concern.

Warm Regards,
Team Kent

Feb 06, 2018

Updated by Sumeetb This is in reference to the above mentioned complaint . The Kent has as good as re affirmed my complaint by not resolving the issue. The average cost of the Kent Ro purchased a year back is for Rs 16800/-. The yearly expense that a consumer have to do is as follows:-
Filters- Rs1000/- ( avg life 6 months to 8 months).
Membrane- Rs 2500/- (company warranty 3 months) (Avg life 10 to 12 Months)
carbon filter-Rs 500/- (Avg life 10 to 12 Months)
sediment- Rs 500/- (Avg Life 10 to 12 Months)
Frt - Rs 250/- (avg life 10to 12 months)
Amc-Rs 2000/- According to new Rates.
Total-Rs 6750/- is the average cost that a consumer have to pay . The company kent has made such sub standard product that you have to pay this amount if you have to use the Kent Ro.
Sincere request all new buyers to confirm this in writing from Kent RO the annual cost on maintaining the machine. I fell stuck with the machine after buying such a second grade product from a so called A rated Company.
Sumeet bahl