Kent RO — Water overflows from storage tank | |||||
Hi Team, I recently (1st Feb 2016) purchased kent RO water purifier since then already 3 service people visited my house for different issues I'm facing with water purifier. Today one more technician visited and confirmed motor is not functioning and sensor is not working. I'm very surprised to see this kind of issues for the new product. I'm totally not satisfied with the product. Also when it overflows the water taste will automatically turns to salt and then I need to empty the storage tank and fill only half of the tank and switch OFF power. If you forgot switch OFF my entire kitchen area becomes wet. My sincere request to the team please replace this product as soon as possible. Product model: Kent Grand+8-Litre Mineral RO+UV+ Regards, Praveen Was this information helpful? | |||||
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Kent RO customer support has been notified about the posted complaint. | |||||
 11 Comments | |||||
Comments
Please contact me on +91 [protected]
Hi Guys,
Today I see a new problem on the same product. The alarm in ON to indicate filter the coil. I'm very surprised to see this alarm in 20days of installation.
Including this complaint I have already registered 3 complaints since I purchased. It is a span of 20 days.
When last time technician visited he himself clearly told go for replacement of this product since it has so many issues.
Please refer my complaints below.
1. [protected] (Date:[protected]
2. [protected] (Date:[protected]
3. [protected] (Date:[protected]
Please note every time when your technician visit I have to apply leave and be with your technician.
My sincere request for you please do the replacement immediately and save each others time.
Regards,
Praveen
Today I see a new problem on the same product. The alarm in ON to indicate filter the coil. I'm very surprised to see this alarm in 20days of installation.
Including this complaint I have already registered 3 complaints since I purchased. It is a span of 20 days.
When last time technician visited he himself clearly told go for replacement of this product since it has so many issues.
Please refer my complaints below.
1. [protected] (Date:[protected]
2. [protected] (Date:[protected]
3. [protected] (Date:[protected]
Please note every time when your technician visit I have to apply leave and be with your technician.
My sincere request for you please do the replacement immediately and save each others time.
Regards,
Praveen
Hi Kent Team,
Today one of your technician visited my flat to check the water purifier and he confirmed after checking the choke is gone needs to be replaced. Now all major parts from water purifier gone and still no response from Kent people. Motor not working, sensor not working, choke not working...only left with water discharge TAP.
In 23 days of purchase this is my 5th complaint to Kent.
Kent team please awake do take some serious action on these issues.
Regards,
Praveen
Today one of your technician visited my flat to check the water purifier and he confirmed after checking the choke is gone needs to be replaced. Now all major parts from water purifier gone and still no response from Kent people. Motor not working, sensor not working, choke not working...only left with water discharge TAP.
In 23 days of purchase this is my 5th complaint to Kent.
Kent team please awake do take some serious action on these issues.
Regards,
Praveen
Now the FUN part is customer care clearly said we will not take any more complaints on your product as they have so many complaints which are not resolved yet. Because now they know that this product is delivered to me with all damaged parts and it stopped working since second day of installation. Now only option they have is to replace the product.
Also I'm very surprised hear from Kent people that they are telling don't buy our products from amazon. But why they are selling in amazon. Now I'm initiating legal action on all these people.
Also I'm very surprised hear from Kent people that they are telling don't buy our products from amazon. But why they are selling in amazon. Now I'm initiating legal action on all these people.
Dear Sir,
we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.
Regards
Team kent
we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.
Regards
Team kent
Hi Kent team,
I don't think you people really care customer concerns and resolve the issues on priority. It is exactly 1 month now it stopped working and till now there is no plan for fixing this issue. Really do you have service level agreement? Also your customer care person Pankaj (Floor manager) who is handling this issue he is not responsible at all and very rude. He just give commitments but he will never work towards commitments. Contacting Pankaj everytime asking for the updates it self take 30mins and after he puts on hold for another 15mins. Who is going to pay for all these follow-ups?
I have already initiated legal proceedings let consumer court decide on this issue.
Regards,
Praveen
I don't think you people really care customer concerns and resolve the issues on priority. It is exactly 1 month now it stopped working and till now there is no plan for fixing this issue. Really do you have service level agreement? Also your customer care person Pankaj (Floor manager) who is handling this issue he is not responsible at all and very rude. He just give commitments but he will never work towards commitments. Contacting Pankaj everytime asking for the updates it self take 30mins and after he puts on hold for another 15mins. Who is going to pay for all these follow-ups?
I have already initiated legal proceedings let consumer court decide on this issue.
Regards,
Praveen
One day after installation, the storage tank starts overflowing. Pathetic
Kent RO Customer Care's response, May 10, 2019
Verified Support
Dear Sir,
We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at [email protected]. You may also call us at +91-9278912345.
Regards,
Team Kent
We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at [email protected]. You may also call us at +91-9278912345.
Regards,
Team Kent
One day after installation, the storage tank starts overflowing. Pathetic. Customer service is yet to respond
Kent RO Customer Care's response, May 10, 2019
Verified Support
Dear Sir,
We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at [email protected]. You may also call us at +91-9278912345.
Regards,
Team Kent
We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at [email protected]. You may also call us at +91-9278912345.
Regards,
Team Kent
Kent RO Customer Care's response, May 11, 2019
Verified Support
Dear Sir,
As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.
Regards,
Team Kent
As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.
Regards,
Team Kent
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We deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.
Regards
Team Kent