[Resolved] Kent RO — water taste is not good | |||
I have bought kent ro last year on 24th jan 2018. My ro taste was not good for more than a month. If i have raised the call on that day it would be in warranty. But on 30th jan 2019 i have raised the complaint, that was not resolved. On 9th feb 2019 i have raised other complaint. Technician came and told since it is out of warranty all filters to be replaced and it will cost rs.4000. I have escalated this to customer care there i got the response for all escalation i have to write mail to them. I have given the mail on 10th feb 2019. They said within 24 hrs my call will be attended. Till now i did not got a single reply from kent team. Subsequently the call which i have raised on 9th feb has been closed without my confirmation Was this information helpful? | |||
Mar 19, 2019 Complaint marked as Resolved Kent RO customer support has been notified about the posted complaint. Verified Support Feb 13, 2019 Kent RO Customer Care's response Dear Sir, We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly and our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent Verified Support Feb 16, 2019 Kent RO Customer Care's response Dear Sir, As per update received from our service team your ticket has been closed. Regards Team Kent Jun 08, 2019 Updated by Zak Zameen Pl find the attached notice given to me from Kent. I want to know which social media I have published this complaint. From last week of January my machine was not working no one replied no one came for inspection. If you go through the below chain mail you can know the history of the prob. After a long and continuous follow up the filters has been replaced on 20th feb. It was not working after that 24th may. I hope after replacing the filter it was fault within six months. Now also I am waiting for your reply not published in any social media. I would like to take it to social media with all these mail evidence what are all the things you have done to me and what are the data you forged me to tell I am not customer of Kent. Now surprisingly the attached letter came stating that I have published in social media and I am not letting your team to check the machine. These are all false statement which I can even prove. For all visits they have given the acknowledgement. In my earlier mail also I asked what action you have done to close the call. You didn't reply till now. That mail was sent to you 3days before. Pl confirm what action done to close my complaint. My issue is still on. Whether this will be solved or not. Based on your reply I will take it up further. You have now told that you will not replace any filters as free of cost and they confirmed that i can raise complaint in consumer court related to this matter. This is the first level before going to consumer court. If it is not resolved i will log a complaint with consumer court  | |||
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Name: Sujay
Mobile [protected]
We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.
Regards,
Team Kent
As discussed your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.
Regards
Team Kent