[Resolved]  Kent RO — water taste is not good

Jun 08, 2019

Updated by Zak Zameen Pl find the attached notice given to me from Kent. I want to know which social media I have published this complaint. From last week of January my machine was not working no one replied no one came for inspection. If you go through the below chain mail you can know the history of the prob.

After a long and continuous follow up the filters has been replaced on 20th feb. It was not working after that 24th may. I hope after replacing the filter it was fault within six months. Now also I am waiting for your reply not published in any social media. I would like to take it to social media with all these mail evidence what are all the things you have done to me and what are the data you forged me to tell I am not customer of Kent.

Now surprisingly the attached letter came stating that I have published in social media and I am not letting your team to check the machine. These are all false statement which I can even prove. For all visits they have given the acknowledgement.

In my earlier mail also I asked what action you have done to close the call. You didn't reply till now. That mail was sent to you 3days before.

Pl confirm what action done to close my complaint. My issue is still on. Whether this will be solved or not. Based on your reply I will take it up further.

You have now told that you will not replace any filters as free of cost and they confirmed that i can raise complaint in consumer court related to this matter. This is the first level before going to consumer court. If it is not resolved i will log a complaint with consumer court

Jun 08, 2019

Updated by Zak Zameen 2 things i would like to get from kent.
1.apology letter to be signed by that individual who have signed the below document. Since he has not understand the requirement fully and just like that send that letter without getting into the prob.
2. New machine to be replaced with warranty from the date of installation.