Kent RO Complaints & Reviews

I had taken amc for my kent ro. When i complained for normal servicing, a new technician laxman visited. After he did the servicing, the amount of waste water became double and some other problem started. When the service centre was contacted they said the technician was a new guy and they will send some one else. It can be checked that in the month of september at least 9 to 10 complaints were made by me but the service centre did not get the problem rectified. That is why i did not get the amc renewed. Every year i was taking the amc. So kindly send some good technician so that the damage done by laxman can be rectified and after that i am able to take fresh amc.
Group captain
Rakesh vidyarthi
769/e, sector-21
Gurgaon

I bought kent ro 13 months ago. I called kent service guy to my house for servicing and he started saying that i have to change all my inner parts it will cost me around 4800 so he started convincing me to extend my warranty at 5800 for 1year rather paying for parts because the warranty will cover it.
So i told that guy just to give a normal service for today and i would be calling him back after 2 days for extending my warranty. Now after couple of hours from servicing there was no water coming out from the storage so i called him back and now he is saying i told you that your inner parts are not working thats why water is not coming. After his service my ro is not working at all
I will suggest every one not to go for any kent products.

Dear sir/madam,
This is to inform you that i complained for my kent machine many times but the company or service agent does not bother to call or solve my problem with id62321. Please help me regarding my kent as the water overflow sensor is not working as recommended by service agent since then they keep on telling parts not available and closed my service request without my consent.

Regards
Kumarjit kabiraj

I brought the product on 26th Nov 2018 and the water purification stopped functioning in just one month.I have raised multiple complaints with both kent and reliance digital.but there is no support from either side.People please stay away from such dubious products and its policies.This is how they treat their costumers.Just trying to mint money off the people.i paid 16k for the grand plus and now they expect me to pay another 5k to get kt fixed.its unfair tactics.Please resolve my issue at the earliest and replace or atleast repair the product.

I have purchase kent grand star on 26.12.18 & the machine started problem within 1 week. 1st they change the motor parts now they want to change the display board. I dont want this disputed machine & want to replace this machine. The service engineering visited 3 times within 10 days from the date of purchase. No one cooperate with me from their side

We had paid 1500 rs as an amc in advance for the coverage of any damage in our kent ro machine. Your employ having code 3567, confirmed us that the paid amount will cover all type of damage in ro machine for one year and you will repair it at free of cost, but when i contected your technician for repairing our machine then he was asking for 2500 rs extra. My bil number is 344312 and mobile number is [protected].
So, i think this is not fair and i want the repairing at free of cost or refund my amc amout which i had paid earlier.

The machine stopped working. I approached the francaise mr. Arun of omr road chennai. He replaced all the filters and also ro system. The machine worked only for one year. The ro system is to be replaced once in two years as per your statement. I also find that instead of 10 inches only 8 inches filters fitted in a loose fashion without the clips. Can you please explain the deficiency in services in not providing correct size. Also the fast floe filter could not be fixed. I am not happy with the filters provided as the flow will be reduced if you use the 8 inches ro and filters. My mob. No [protected]. Request you to replace the ro, and two other filters of size 10 inches to mount them properly

Dear Sir I have purchased Kent RO system last 2 Year back but every time com to technician from Kent services center and charger extra money and replace all parts for last 2 Year approx 20 times and every time given request to solve the problem but same problem in next day I have purchased from online system so you are required to please help

Dear,
I am shocked the way your staff respond to customers. Your staff is highly unprofessional and very rude in behaviour. One of your engineer has visited at my place and the way he spoke to a lady was very bad and was not expected from your company staff. And the service and it's charges are very high comparing to other ro's available. It's simply trapping the customer first and then charge any high amount from next year onwards. I have one more ro at my place from last 14 years but frankly i have not spending much amount in that comparing the amount which i have and will be spending after completion of 1 year.
Highly disappointed... Will not recommended to any1.

Thanks,

Respected sir
We buy top model of kent ro from our local dealer home solution address st no 9 new town opposite dharamshala lal chand moga 142001 in december 2018 in last year we complaint aproximately 5 time that our ro is not working properly but each time they send service men and last time they say we exchange your unit if problem occur
Actualy they are trying to cover up guarantee period
And now our kent ro is again stop working and now as per there promise they refuse to exchange the unit
Apart from this they dont even pick my phone
This is really harassment to us
Plz do needful
Regard
Pritpal singh
[protected]

I purchased a kent power blender in jun 2018 from mumbai. The blender was used for making smoothies. However, in oct 2018, the blender jar started developing cracks inside and started leaking.

I registered a formal complaint on 30 oct 2018 which was attended by their service executive, a replacement jar was initiated by kent service mumbai. However, despite regular follow up with area service manager (Mr pednekar) and the dealing manager (Mr deepak), the jar is yet to be replaced.

Meanwhile i had visited delhi for a personal visit and contacted delhi service team of kent. I was informed that the jar would be replaced immediately if i were to bring it to delhi.

I am deeply disappointed with the services rendered by mumbai team of kent service support. They do not call back at all on the status of the replacement while the product is under warranty. Neither do their share the details for escalating the complaint.

Sanjeev gupta, mumbai.

Initially i think kent is a well company, which provide good service to customare, but, i just buy kent grand mineral ro which was installed on 13/11/2018 and after one month show problem... And the service technician solve the filtration problem by applying new pre filter but, after 2 days it become functionless that cannot filtrate water... And the filter was under warrenty period... I am so sad for express the name of the service technician... Mr. Ujjal

I had requested an authorized agent of kent ro whose name is ravi to re install my purifier. At the time of installation, electricity was not available. After installation i paid him as per his charge n demand. When electricity issue resolved, i started purifier and saw that there is a leakage at joint, about which i informed that agent too but till date he has not reached my home to fix the issue.

Bought kent ro purifier from vasanth and co, pondicherry. At the time of purchase, we had regular follow ups and demos from kent technicians and marketing ppl, mr. Sirajuddin. After purchase, purifier stopped working in 10 days. Kent team added an additional carbon filter but even that didnt help. Reached out to them today, but no proper response. Pathetic service by kent and vasanth nd co. My parents have become sick after drinking impurified water. I would like to escalate this and receive replacement for the product.

Kent stated in water purifier product page that filter change alarm alerts us for replacing the new filter. That is one of the main reason for opting kent water purifier. I was completely dependent on the alarm. At last without alarm, kent water purifier has stopped. Then i called technician for repair, the technician said all the filters and motor were damaged completely and have to be replaced with new items. This lost due to non-functioning...

Kent ro machine is a program controlled machine which goes off after a set frequency with an alarm till you get it serviced by replacing some functional parts at aprohibitive price. Just 2 years of running cost is equal to original machine cost. This is mentioned in the machine brochure very smartly to protect themselves from any litigation.

This is absolute cheating of customer.

How can they be booked in mrtpc. Can any one guide?

The annual maintenance cost is so high, with service maintenance contract it comes to about 50% of the cost of the r. O. Every year. The candles are priced so high that it has become prohibitive now. The candles are not available in the open market. The manufactures are taking consumer for a ride by not advising in advance the maintenance cost per year.

Yesterday a technician named mr. Anand came for my ground floor kent ro. He said that filter has to be be replaced after every one year as its life is this much only. Today, the same technician came for my first floor kent ro and said that filter life is only six months. His motive is always insisting the customer for changing filters. Just see, within six months, company's part has to be changed. This is the product supplied by the company. So, its my humble request prefer any other ro rather than kent. Earlier products supplied by the company were durable. Ow the company after getting its name famous is going down. Even dealers of today suggest to purchase other ro system than kent.
Really did a blunder in purchasing this latest model of kent ro

One of kent ro employee/partner came to my home and charged us inr 3500 2months back in exchange for filter repair. The boy took money from my old mother and now the filter does not work. 2 months later when we tried contacting kent services again, we are told that it was a fake filter put by one of the individuals. Now when i have tried to address this to kent ro services they have not responded saying that it was not their employee. Request someone to please help out here in this case.

Dear sir,

This is in regards to the product (Kent grand plus mineral ro) which we bought on 12th aug 2018 through amazon.com, i want to share the horrible experience that i had with kent ro product and customer services. This machine has 1year warranty and 3 year service and ever since i bought it i had to ask for the technician visit 4 times. So 4 times in 5 mins i had to call the technician because the machine stops filtering the water very often although we took additional filter of 1500 rs on top of the product cost.in my recent experience wherein i raised the complaint (Case id[protected] on 12th dec 2018 for again machine stopped filtering water and would like to tell u that i am so sick and tired that i have to use this medium to share my complaint. The technician visited my place on 14th dec and said an spair part needs to be replaced and he doesn't have it currently hence he will come tomorrow and since then no technician visited us to change that spair part. I call customer care department everyday twice and get to hear it will be resolved in next 24 hrs and nothing happens. They transfer my call to supervisors after putting me on hold for 30 mins and when supervisor is not able to coordinate with area service manager they try and transfer my call to their managers and i get disconnected. So that's my journey with their customer care department on [protected]. There is no senior person who can look into customer grievances. Not sure whether i will get the response or not but will certainly register a complaint in consumer court.

Regards
Pooja jha