Kent RO Complaints & Reviews

Date of incident: 24th jan 2019.
-client number: [protected]
-description of problem:
A) i purchased kent ro on 15th april 2018 and for regular first service, request raised on[protected] with id - [protected].
B) service technician attended the request on 23rd jan 2019 evening 5pm and charged 200 rupees for filter pad change.
C) the day after first service; prefilter busted with high sound and heavy water leakage. The incident happened on 24th evening at 6:30 pm.
D) i called the service technician (Santosh services - [protected]) on 25th morning with images of a busted prefilter. Upon query, he was not informing the reason for failure but said that it was damaged due to your negligence and upon further enquiry santosh informed that it is due to high water pressure; it was busted and we can't do any help, you should buy a new one which will charge 700 rupees, i was not convinced with the answer because how it could happen a day after the service done which was running fine for six months
E) then i called with another technician and addressed the response of santhosh; the reply which i got was it happens due to improper fitting and cleaning. The technician which santhosh sent was newly joined.
F) i called to customer care on 25th jan 2019 after raising the second request (Id[protected] and complained about the issue - i received the feedback that since the product is under warranty; it will be replaced freely and no need to pay any amount. After which i received a call again from santhosh but he said that until and unless you pay the amount we will not come for attending the service. Prefilter cost is 700 rupees but i can negotiate and charge you.
G) i again called to customer care; addressed the problem but this time it was informed that prefilter doesn't come under warranty, u need to pay the amount whatever is charged and upon request call transferred to senior executives - they connected a conference call with the area service manager. I asked three questions
1. How could the prefilter get bust immediately a day after it was serviced for the first time which was working normally until before? How immediately high water pressure problem occurred.
2. If it is not coming under free replacement then why it was assured on the first call of customer care. Based on customer care feedback, i argued with the service technician for being charged due to their negligence.
After discussing from conference call, senior executive assured that area service manager will call you by evening and resolve it and upon agreement, call disconnected.
H). I did not receive any call from either area service manager or customer care department but my request id was closed by it own stating in sms that "your request id could not be serviced and has been cancelled.
I). I again raised the request and service technician called me and stated that it will happen frequently in your location (Jsw township) as they will increase the water pressure on some days and it may bust but when i asked, please come down here we will meet admin section here and will show you the pressure and all with which water supply is being circulated daily. He then informed that sorry sir but you should pay 700 rupees and is negotiable. When i asked again that what is guarantee that it will not again bust, then he replied that i will install 1500 rupees cost prefilter in just 700 rupees with a guarantee for one year based on your request and i'm from a kent customer service technician. I think it as a scam and thought of calling customer care.
J) i again called to customer care. It was again connected to a senior executive who confirmed that i spoke to the area manager and will be calling you by the end of the day but till today morning i did not receive any call from area manager or customer care but my request again closed without any information on its own.

Till now no service person visited our home for service checkup or neither i received a call from anyone, kindly help as this a series of lies and scam from kent ro.

Hi,
Refer my earlier complaint. This time again it stoped working. Kent ro is the worst brand. I fed up this service of kent ro. I wished i would have chosen local brand of around 8000/- instead of spending 17000/- on kent ro prime. What should i do now? Whenever service technician visits he charges 300/- just for visit and other charges of extra. Now i surrendered and started buy water from local ro plant which is affordable and free from frequent pain of raising complaint and argue with service technician.

This is in regard of my service request no:[protected] made on 29th january 2019. Even after 5days no one has visited. I have not received any call from your side. I am forced to drink impure water. No one responding on mail. Worst service provide in the world. There rating should be zero. Even on their site there is no mail id for complaint. There is no system in this company to resolve issue. No one bother about customer.

Alok
[protected]

I took an amc with raindrops. The engineer services the product, and when he left, we realised the ro was leaking. We called the engineer multiple times and also the customer care desk for almost one month.. But no one came to correct it. Its been six months now and the ro is still leaking, we have also not got a call for the 6 month free service. When we call the customer care, no one picks up. Very bad service

I bought kent super star ro in 2017. I was not informed by the seller about the high maintenance cost. Every year filter change takes 4k to 5k. Amc cost is extra. This is almost half the cost of ro. It is very high maintenance cost. The ro stops working suddenly with a beep sound with no warning and requires filter change. This sudden need of service with high cost makes it a poor product.

Dear Sir,

Kent Ro unit has been causing trouble for a year now. It has become an every month harassment for my mother. She is in her 50s and repeatedly Kent technicians have been troubling her.

The filter started leaking over night and my entire kitchen was pooled in water when I got up in the morning. Before this twice it happened that water would stop coming and your technicians had to come down and change the parts. Every time I’m assured that now no more complaint will arise and the unit is perfect. Since very beginning I have been asking for a complete unit replacement because they have given me a faulty product as in 12 months they have visited me at least 7-8 times. Please tell me sir is it justified to repair a machine 6-7 times in just 12 months.

This is so harassing that in every few months there is a problem with the unit. Your technician has himself told that he has practically replaced almost every part in diff complaints. I fail to understand, that if the entire unit is faulty, why are you not changing the unit altogether. Sometimes it is the machine, sometime the pipe and sometimes the tank. Is this what Kent does, dupe customers? First sell the product by making high and false claims and when there is an issue keep lying to the customer? All you want is the OTP after the service, after providing some temporary solution.

We have spent a lot of time and money on this Kent purifier and they have been deneying us our rights since very beginning. Now they are not willing to help us and have left my mother in trouble.

So hereby I am forced to take this step and seek justice from the judge. All we have been asking was for a unit replacement and they have been fooling my mother, please take strict action against these fraudsters and sue them for their deeds and grant us justice.

Below attaching various complaints lodged by me.

I brought the kent ultra storage uv water purifier on 11th jan 2019 from ramakrishna traders and the very next day onward i faced a problem with bad water taste. I have raised a multiple complaint with both kent and ramakrishna traders after that problem was resolved. Again, after fixing this issue another problem has come with water leakage and since last 4 day’s service engineers not able to fix that issue. Please replace my product asap.

Model no. Kent ultrastorage uv
Machine s/l no. Kr[protected]
Dealer name. Ramakrishna traders

Regards,
Debashis baidya
Mob. [protected]
Kataganj. Bedibhawan

Hi,
I raised complaint with Kent as sound is coming. One technician came and replace choke which is from different company. We told this is not Kent choke. He said it is compatible. Later full sound is coming and water wastage was double than usual. He came again and asked to change filters which we did but issue didn't resolved. We raised complaint to Kent again and this time another technician came and saw the bill given by first one. He said this is fake technician and not from Kent. Because of different company choke issue is there. first technician charged[protected] choke + 300 service charges). Second gut took again 300 service charge. Issue is not yet resolved. Full sound is coming when water is filling and wastage water is double. I am attaching the bill here.
You have ti check this seriously and taken action against wrong technicians and refund my amount.

I had taken amc for my kent ro. When i complained for normal servicing, a new technician laxman visited. After he did the servicing, the amount of waste water became double and some other problem started. When the service centre was contacted they said the technician was a new guy and they will send some one else. It can be checked that in the month of september at least 9 to 10 complaints were made by me but the service centre did not get the problem rectified. That is why i did not get the amc renewed. Every year i was taking the amc. So kindly send some good technician so that the damage done by laxman can be rectified and after that i am able to take fresh amc.
Group captain
Rakesh vidyarthi
769/e, sector-21
Gurgaon

I bought kent ro 13 months ago. I called kent service guy to my house for servicing and he started saying that i have to change all my inner parts it will cost me around 4800 so he started convincing me to extend my warranty at 5800 for 1year rather paying for parts because the warranty will cover it.
So i told that guy just to give a normal service for today and i would be calling him back after 2 days for extending my warranty. Now after couple of hours from servicing there was no water coming out from the storage so i called him back and now he is saying i told you that your inner parts are not working thats why water is not coming. After his service my ro is not working at all
I will suggest every one not to go for any kent products.

Dear sir/madam,
This is to inform you that i complained for my kent machine many times but the company or service agent does not bother to call or solve my problem with id62321. Please help me regarding my kent as the water overflow sensor is not working as recommended by service agent since then they keep on telling parts not available and closed my service request without my consent.

Regards
Kumarjit kabiraj

I brought the product on 26th Nov 2018 and the water purification stopped functioning in just one month.I have raised multiple complaints with both kent and reliance digital.but there is no support from either side.People please stay away from such dubious products and its policies.This is how they treat their costumers.Just trying to mint money off the people.i paid 16k for the grand plus and now they expect me to pay another 5k to get kt fixed.its unfair tactics.Please resolve my issue at the earliest and replace or atleast repair the product.

I have purchase kent grand star on 26.12.18 & the machine started problem within 1 week. 1st they change the motor parts now they want to change the display board. I dont want this disputed machine & want to replace this machine. The service engineering visited 3 times within 10 days from the date of purchase. No one cooperate with me from their side

We had paid 1500 rs as an amc in advance for the coverage of any damage in our kent ro machine. Your employ having code 3567, confirmed us that the paid amount will cover all type of damage in ro machine for one year and you will repair it at free of cost, but when i contected your technician for repairing our machine then he was asking for 2500 rs extra. My bil number is 344312 and mobile number is [protected].
So, i think this is not fair and i want the repairing at free of cost or refund my amc amout which i had paid earlier.

The machine stopped working. I approached the francaise mr. Arun of omr road chennai. He replaced all the filters and also ro system. The machine worked only for one year. The ro system is to be replaced once in two years as per your statement. I also find that instead of 10 inches only 8 inches filters fitted in a loose fashion without the clips. Can you please explain the deficiency in services in not providing correct size. Also the fast floe filter could not be fixed. I am not happy with the filters provided as the flow will be reduced if you use the 8 inches ro and filters. My mob. No [protected]. Request you to replace the ro, and two other filters of size 10 inches to mount them properly

Dear Sir I have purchased Kent RO system last 2 Year back but every time com to technician from Kent services center and charger extra money and replace all parts for last 2 Year approx 20 times and every time given request to solve the problem but same problem in next day I have purchased from online system so you are required to please help

Dear,
I am shocked the way your staff respond to customers. Your staff is highly unprofessional and very rude in behaviour. One of your engineer has visited at my place and the way he spoke to a lady was very bad and was not expected from your company staff. And the service and it's charges are very high comparing to other ro's available. It's simply trapping the customer first and then charge any high amount from next year onwards. I have one more ro at my place from last 14 years but frankly i have not spending much amount in that comparing the amount which i have and will be spending after completion of 1 year.
Highly disappointed... Will not recommended to any1.

Thanks,

Respected sir
We buy top model of kent ro from our local dealer home solution address st no 9 new town opposite dharamshala lal chand moga 142001 in december 2018 in last year we complaint aproximately 5 time that our ro is not working properly but each time they send service men and last time they say we exchange your unit if problem occur
Actualy they are trying to cover up guarantee period
And now our kent ro is again stop working and now as per there promise they refuse to exchange the unit
Apart from this they dont even pick my phone
This is really harassment to us
Plz do needful
Regard
Pritpal singh
[protected]

I purchased a kent power blender in jun 2018 from mumbai. The blender was used for making smoothies. However, in oct 2018, the blender jar started developing cracks inside and started leaking.

I registered a formal complaint on 30 oct 2018 which was attended by their service executive, a replacement jar was initiated by kent service mumbai. However, despite regular follow up with area service manager (Mr pednekar) and the dealing manager (Mr deepak), the jar is yet to be replaced.

Meanwhile i had visited delhi for a personal visit and contacted delhi service team of kent. I was informed that the jar would be replaced immediately if i were to bring it to delhi.

I am deeply disappointed with the services rendered by mumbai team of kent service support. They do not call back at all on the status of the replacement while the product is under warranty. Neither do their share the details for escalating the complaint.

Sanjeev gupta, mumbai.

Initially i think kent is a well company, which provide good service to customare, but, i just buy kent grand mineral ro which was installed on 13/11/2018 and after one month show problem... And the service technician solve the filtration problem by applying new pre filter but, after 2 days it become functionless that cannot filtrate water... And the filter was under warrenty period... I am so sad for express the name of the service technician... Mr. Ujjal