Kent RO — worst qality of filters-redicule service-customer cheated

Address:

Chennai, Tamil Nadu

Hello Kent manufacturer, • I had purchased a Kent water purifier type wppi pearl serial no KR[protected] on 01.12.2014 from S.C.Shah & co, Annanagar Chennai and installed on 02.12.2014 by your authorised service provider Life guard technologies. Ayanavaram • On 18.12.2014 I had lodged the complaint since there was no water in the outlet. The service provider came on 19.12.2014 and immediately advised me to purchase and install external filter at my cost. Not knowing about the genuinity of his deceive I have agreed to pay and installed additionally. He charged me Rs.950 and issued me the receipt no 1749. He also registered this as his first service • On 08.01.2015 again there was no water in the outlet and had lodged the complaint. They came on 10.01.2015 and simply replaced the sediment filter for the reason known only to him. • Again on 09.03.2015 the same complaint was registered with the service providers and have reported on 11.03.2015 and have simply replaced the sediment filter, carbon filter and the a.g. outside filter and have submitted a bill no 1965 for Rs.400+400+350 and demanded me to pay. After exchange of very heated argument with the service provider I telephonically complained to the local KENT service managers about the incident but in vain since they formed cartel with the service providers. I have discussed with the neighbour who is an advocate in the Chennai High court also consumer forum’s and had advised me to pay only Rs.350 for replacing the filter provided at my cost and don’t pay other claimed money since the unit is under warranty. After using the indiscipline words they went back. • Again on03.05.15 the same complaint was lodged and they have reported on 04.05.2015 and again simply replaced the sediment filter without demanding any cost. This time they have advised us to purchase and install carbon type filter of Aqua brand supplied by Eureka. He also said this problem will continue for the users of corporation water and suggested me to arrange for alternate water source like bore water I could not digest this suggestion for a simple reason that an external filter similar to one in the unit if is purchased by us and used then what is the necessity of Kent filter unit itself? Is it economical for me to arrange bore well spending many lakhs to overcome the problem of filters WITH THE ABOVE I BECAME THE INSANE CUSTOMER, MOST UNLUCKY, FRUSTRATED WHO PURCHASED KENT WATER PURIFIER AND MAKES ME TO PUT THE FOLLOWING QUESTIONS TO THE STUPID MAKERS OF WATER PURIFIER. WHAT IS THE LIFE OF FILTERS? WHY IS IT HAVING SUCH A WORST QUALITY LIKE CHOR BAZAAR PRODUCT? ARE THEY NOT CLEANABLE AND REUSUABLE? WHAT IS THE NECESSITY OF REPLACING EVERY TIME? THIS IS CERTAINLY CHEATING THE PUBLIC IF MULTIPLE FILTERS AS SUGGESTED BY YOUR SERVICE STAFF ARE PURCHASED BY US THEN WHAT IS THE NECESSITY OF PURCHASING THE COSTLY KIT OF YOURS? THE INTEREST YOUR SERVICE ORGANISATION SHOWS IN SELLING THE SPARES(FILTERS)ARE NOT SHOWN IN THEIR CUSTOMER FRIENDLY SERVICE PRESENTLY THE UNIT IS UNDER WARRANTY AND I AM UNDER TORTURE BY YOUR SERVICE ORGANISAION.CERTAINLY I AM NOT ABLE TO IMAGINE WHAT WILL BE THE FATE AFTER WARRANTY. BY WORST I WILL DISMANTLE THE UNIT AND KEEP IN A SHOW CASE AND PLACE IN FRONT OF MY HOUSE SO THAT THE STREET PASSERS CAN WITNESS THE FAME OF THE UNIT I AM ON THE JOB OF ADVISING MY FRIENDS AND FAMILIES AND EVEN MY ENEMIES NOT TO VENTURE IN THE SIN OF PURCHASING THE KENT KIT FOLLOWED BY SUCH OF THEIR SERVICE PROVIDERS ALAS!!! CAN SOME BODY COME FORWARD AND BLESS ME TO SAVE FROM THE SIN OF HAVING PURCHASED THE KENT FILTERS From_S.R.CHINNASAMY- MAIL [protected]@gmail.com- phone [protected] c/ Mr.Govardhan MABL, Advocate High court, Chennai and Member consumer forum-to proceed as discussed