Kerala State Electricity Board [KSEB] — online bill transaction status showing failed

Manoj Muraleedharan

Address:

Thiruvananthapuram, Kerala, 695606

My consumer number is[protected]. I have paid my bill online through kseb web self service portal. The amount has been deducted from the bank account. But the portal is showing as transaction failed (See screen shot)
Please note that the due date was on 24/12/2019.
But i paid the amount on 25/12/2019.
My email id is [protected]@yahoo.com

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Kerala State Electricity Board [KSEB] customer support has been notified about the posted complaint.

Dec 29, 2019

Updated by Manoj Muraleedharan Problem Resolved...

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Comments

ajayangeetha

Online payment failed. Rs.2189 debited in my bank account
Bank account Number [protected]
Name of account holder Geetha K
Bank SBI Thalassery

Payment/transaction details details
Consumer number :[protected]
Transaction ID :[protected]
Transaction date 08/02/2020
Payment type Quick Pay
Payment gateway Federal Bank Payment gateway