I am writing to formally raise a complaint regarding a highly disappointing experience with my recent food order placed through your website.
Order Details:
Order Number: [protected]
Order Date & Time: 04/06/2025 at 8:10 PM
Estimated Delivery Time: 8:50 PM
Despite receiving confirmation and waiting well beyond the expected delivery window, my order was not delivered. I attempted to contact your store manager, Mr. Subhodh ([protected]), multiple times (more than five calls), but he did not answer or return my calls. Eventually, he responded only at 10:00 PM, claiming that the order had already been handed over to the delivery partner. By that time, my family and I had already finished dinner.
This level of customer service is extremely unprofessional and reflects poorly on KFC’s commitment to customer satisfaction. The lack of communication, accountability, and delay in response was both frustrating and disrespectful.
I am requesting the following:
Clarification on what happened to my order.
A full refund for the undelivered order.
An official apology for the inconvenience and rude behavior encountered.
Due to this experience, my family and I have decided not to order from KFC in the future.
Please treat this matter with urgency and respond at your earliest convenience.
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