| Address: triplicane,chennai |
| Website: kfc.co.in |
Dear KFC Support Team / Store Manager,
I am writing to formally lodge a complaint regarding a highly disappointing takeaway experience at your KFC Triplicane chennai branch on 11/07/26. I ordered a /Classic Zinger Box Meal, which explicitly includes a Classic Zinger Burger, 2 Hot Wings, Medium Fries, and a Pepsi Black.
Upon collecting my order, I faced multiple severe deficiencies in service:
Unapproved & Inadequate Substitution: I was informed that fries were unavailable. The store unilaterally substituted my Medium Fries with 3 Hot Wings. Because my combo already contained 2 Hot Wings, this choice was redundant and altered the meal composition entirely. Furthermore, the wings provided were significantly smaller than the standard 35g unit specification listed by KFC, offering almost no meat yield.
Incorrect Product Delivery: I ordered a Pepsi Black (zero-sugar). Instead, the store handed me a Regular Pepsi. Delivering a high-sugar beverage in place of a zero-sugar option poses a direct health concern and represents a failure to provide the item paid for.
As a consumer, I paid for a specific, structured meal experience. What I received was an unbalanced, altered order that did not meet the brand's advertised volume, weight, or specification standards.
I request immediate and fair compensation for this ruined meal experience. If this matter is not resolved promptly via a refund or proper voucher compensation, I will be forced to escalate this grievance to the National Consumer Helpline / Consumer Court for unfair trade practices and deficiency of service.
I expect a swift response regarding the corrective actions you intend to take.
Sincerely,
Mohamed Arsath
[protected]
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