KFC — I made a payment, yet they didnt give me food , nor the refund.

Address: Kentucky Fried Chicken ( KFC)

On 30 October at 8:20 pm i ordered food from KFC Leela Bhawan outlet, Patiala.
I ordered from the Kiosk machine and successfully made the payment for my order which was ₹681 via my UPI ID.
The Kiosk machine showed payment failed and i called the manager who was not ready to talk first of all, then finally when i explained him the issue, he said we didn’t receive any order, you have to order again and wait for the refund on your last payment.
Overall they were just mentally harassing me and did not try to help me at all.