KFC India — amount debited for unsuccessful transaction through hdfc net banking

Address:

Chennai, Tamil Nadu, 600044

I logded a complaint for the payment related on 5th feb, till now i didnt get any acknowledgement from your side.

Emailed to hcc. [protected]@sapphirefoods.in, on 5th feb

On 23th jan 2018, approx 1.05pm - i placed an order for rs360.26 and tried to pay through hdfc net banking, but the transaction was not successful.
I got the message as "processing unsuccessful"

Amount 360.26 has been debited from my account and the order was not placed also.
I confirmed with the bank that amount debited from my account is received by you.

Customer name - raju s
Email - [protected]@yahoo.com
Place - chennai

Bank details: -

Bank - hdfc bank
Narration - lhdf[protected]-billdkyumrestaurants
Cheque/ref. No[protected]
Value date - 23 jan 2018
Amount: 360.26 inr