KFC India — Amount was debited from my account. but order was not accepted.

Address: Chennai Phoenix mall.

I went to KFC outlet at Phoenix mall Chennai on 9th July 2026 at 6.26 pm.
I selected some items and started to pay that bill amount 951.90 by Axis bank debit card.

The payment was done and that amount was debited from my bank account. But KFC machine did not accept and didn't release order copy.

I informed that issue to a supervisor of that shift Mr. A. Karthikeyan bearing mobile number [protected].

He told me to give a copy of bank transaction details.
I submitted that immediately.
I have attached that copy herewith for your reference.
He assured me that amount would be refunded within 24 hours.

I am not receiving that till now.
Every day I called him to his mobile number. Even though it was ringing, he did not attend it.
If I send a request through his whatsapp number, he had replied that he was processing on that issue.
So this prolongs to long days. I request you to do the needful.
Thanks.
Yours
M K Sundaram, I