KFC India Complaints & Reviews

On saturday i was ordered (Ref no[protected] kfc at 12:41 pm and they reply your order delivered on 1:10 pm so i wait til 1:30 and i called kfc store myself they told me your address is far away so call to kfc call center so i called there they told me he escalate mail to concern person and he dont do anything regarding order atleast kfc have a service to update to customer their order is canceled or will be late whatever but there was no any reply from kfc till 2:30 pm and then i gain call to call center but they told me your order is canceled so i want to know i orderd this for my guest and they go back with out do lunch from my home its sameless to me so who can responsible for it? If there was any changes kfc should have to update me but i dont get any update... I am waiting for your reply.

Today i have ordered a supercharger burger meal from mall of india noida outlet and got totally dissappointed by the quality of the bun used and this is not the first time that i have witnessed such substandard food quality issue at this outlet and it happened many times. Once i had given a written complaint also in the customer feedback form because i faced the same issue with the quality of french fries because it was too hard to chew so i complaint and got the replacement immediately after a slight altercation
Please take action on the same.

This is to inform you that it's better to shut to your frenchies who don't work in the way which they are suppose to . This is shame that a brand like u just is spending all the money in your commercials instead of your delivery procedure and PR.
I waited for 2:30 hrs for your delivery and call too many times in hope that I won't sleep starving to death this night, thanks for you so call brand to make me feel great in front of my guest
My sister waited for the answer after your person put her on a hold for 10 min and disconnected later
Sorry to say if this is a way it works then you don't have bright future ahead
Nicely done
I even got all the screenshots of calls
If you guys won't take strict action against this then I swear I will

Hi, i have ordered a deo bucket meal on 4.3.18 in online for rs.737.40 at coimbatore (For order ref no mentioned in subject column). The order was cancelled due to some technical issues and the kfc persons called and we confirmed to cancel the order. He too accepted, but till now i am unable to track about the refund status. I have raised the query in kfc app too. But still now there is no response. Hope atleast i ll get the response because of your support within a reasonable span of time.

Suresh avr

I placed an order via a phone call to[protected] for a tub of 10 pcs of hot and crispy chicken. The order was taken by mr. Mayur and it was an order for take away/ delivery. The outlet ordered at was kfc, sgs mall, pune. I requested them to deliver the parcel outside sgs mall as i was unable to park and collect the parcel. I was assured that this request would be put in for me as i was in a hurry. However, after waiting outside for 15 minutes i called them again and spoke to mr. Yash and was assured that the order would be sent out in 5 minutes. However, it was still not delivered after 40 minutes of waiting and i then requested to speak to the store manager mr. Raju rajput. I was given his mobile number - [protected] and i called him umpteen times. After many attempts he answered my call and on asking about the order status he argued that it was a take away and was extremely rude. He refused to send the parcel out even after repeated requests. I finally had to park and go in the store after being wrongly assured that i would get the parcel. Finally, he refused to answer my calls and completely ignored our request. I had to finally park and go inside and take the parcel. Even while i was inside i requested to speak to the manager mr. Raju rajput but refused to come and meet me. I would request you to take prompt action and give me an intimation regarding the same or i will file a suit with the consumer court of india. Kindly don’t take this as an empty threat as this is not the first time i have had to face such unprofessional behaviour from kfc. However this time things have gone just too far and i will not ignore it.
I would appreciate quick and prompt action and intimation of the same.

I had given an online order from KFC's online portal at 3-45 pm from Salt Lake, Sector-2, Kolkata, India. The order no is 326W001396. At 4-15 I get a confirmation that my order will be delivered by 4-25 pm, At 5-14 I get a call from the store where it had been transferred, that your order will be delivered in 10 minutes. But I had called up at around 4-50 pm at your Kolkata HELPLINE no to cancel the order. REAL ### COORDINATION WE WITNESSED. AS I HAD PAID ONLINE VIA MY AXIS BANK A/C, HOW DO I ENSURE THAT I GET THE AMOUNT OF Rs 651.93 REFUNDED TO MY A/C WITHIN 2 WORKING DAYS, OR WHOM DO I HAVE TO ESCALATE

I had placed an order with kfc via kfc app and made an online payment of rs. 800 (Approx). Order reference number in kfc app:[protected]. This order was placed to korum mall in thane which was far from my location due to which they discontinued the order in the app. They informed me that the refund process will take around 10-15 days. They have also informed me that my cheque number is 7867.

Today it's been almost a month...

Hi kfc,

This shop no. Ms0044, upp grd for, dt mega mall, gurgaon kfc is the worst kfc ever. Twice it has happened in past 6months that my order was not completely delivered & today (In my order number - [protected]) inspite of saying on the phone that we will pay through sodexo meal card then too when delivery boy came he said that he doesn't have that, you pls pay cash.

When we argued on that, then he said that he is having machine, but then he was not able to operate that, and finally we paid through credit card.

The service of this kfc shop is pathetic and staff working there at the bill counter and packaging counter is so irresponsible. If i will ask that how much rating i will give to kfc staff who takes order on the phone then i will give them 2 out of 10.

Bad regards
Janhavi singh

Respected sir i along with my 4 frineds visted kfc bhucho store near bathinda i when asked the employss that why it is takeing so long in return he stared abusing me and said that he will kill me i approchaed the area manged but he was also unable to solver the problem and in return the whole team stared abusing all k[censored]s then he also added the kfc is place where these things are normal

Hello,
I ordered a cheesy crunch burger here at kfcmohali 3b2 branch. What i get is not a one i ordered. I raised this matter with the store manager. She said that it's a cheesy crunch burger.
I hereby attaching the pics of what i get. Please suggest either what it shown on kfc website is wrong or here mohali 3b2 kfc branch is making fool of their customers.

Yesterday (28/3/2018) I tried to placed an order in KFC website in the prozone mall branch Coimbatore but unfortunately faced error in payment page and order was not placed but amount got deducted from my account. I have attached screenshot of amount deducted please look into that and kindly refund my amount as soon as possible. I spoke with customer care person and dropped email to hcc.[protected]@sapphirefoods.in.

Order details:

Order:. Wednesday Spl bucket chicken

Amount deducted: RS. 354.99

I am coming home from the airport after picking up my son. Thought of picking up a meal for myself, my son and a friend. Got to the porvorim mall, ordered my food thinking that i would leave in time and have food with the friend who is waiting. But for the first time i was to wait in kfc for more than 40 min. And still not get my food. It is pathetic. So called fast food. I have no choice but to complain and really ask for compensation for the torture i have been through.

I happened order online in kfc website and when i made payment through tez.. Amount has been deducted but order has not be placed. Kfc denied getting order even when i provided with reference number. I kept calling them and they dint bother to check about the amount atleast once. If its their website glitch its not my problem. The amount is debited from my account and they are not responding to mails and calls.

Centers in lucknow, india... Indira nagar and saharaganj centers not processing of orders n shifting their responsibilities to each other... Each of them regularly call for offers but when we place order they start drama... Before they both hv regularly served us without hassles... We reside in nishatganj, lucknow... We irresponsible and unprofessional approach by kfc outlets

I went to kfc at old kempfort, old airport road, bangalore on 11 march 2018 sunday. I have ordered 10 pcs boneless chicken strips, 1 regular french fries and 1 coke of 479 rupees. I made a transaction through phonepe transaction id - c1803111901058008913212 that went successful from my side but it was failing from your server side as per the officials there. So, i made another transaction through my card finally of the same amount. Hence, officials said that your money would be refunded within 5 working days but its been more than 9 days. So, when i can expect the refund from your side.

Very high rates no customer satisfaction during delivery delivery time gets double when oder is placed oder is never reaches on delivery time this is happen to me 2nd tym my oder never on tym.. Make fool of people. The store staff is also very rude.. They give u dispatch msg very early but ur oder is not dispatched at all.. By ordering u have to just wait nd wait.....

Order from kfc website. Order ref number: 5404366

Never got the delivery. When i called up the store they said that their had the order as a pickup and not a delivery. They said that they will not deliver even when i said that i have email from kfc as proof that i ordered a home delivery.

After the manager refused outright i asked them to cancel the order, which they said that they will do, but have not done since.

I am thoroughly disgusted with the quality of service that kfc has come down to.

Hello kfc,

I am your regular customer (Gulshan tanwar mob # [protected]), i like your product a lot. I am not writing about any issue with kfc, but today while i was in my car, parked roadside. I was waiting for my friend. The same time kfc delivery guy hit my car at the back very hard, that he fell on road and also got a cut on his leg. Guy was not even looking 18years old and was given a bike to deliver. The delivery guy was from your restaurant (Shop no e28-e38, ground floor, eldeco mall, mathura road, faridabad, haryana 122002). My car also got a dent, to which i asked him to call him manager in restaurant. Manager didn't even tried to take the delivery guy to the hospital. I spoke to the manager, i asked him to get my car repaired in service centre. To which he said he will get it done in any local shop. I said no because i don, t trust local shops. Then he agreed to come at the accident location.
When he reached he started shouting, and tried to fight. Also started abusing. Everybody there was asking, is he a manager we don, t trust it. When i started to talk with him in higher tone, then he even tried to call his local goons. Manager name from the restaurant is mr manish. When i heard that he is calling some local goons, then i called police at the location. After police intervene his voice tone automatically came down. Then police asked him to get the car repaired. After that he agreed.
This incident took place near town park faridabad. Around 500mtrs from the kfc restaurant. On 27th feb 2018. Mr manish from kfc (Yum group) has agreed to get it repaired on 28th feb 2018.
I request you to get bgc done before offering any job to such kind of village goons. Also request you to take some action against the person.

Picture of mr manish is attached.

Thank you
Gulshan tanwar
[protected]

Todayul morning i went to kfc nellore... I paid thru phonepr... Phonepay money is cut and thy said we didnt get money there is server problem and u shuld give money to this order... And next i gave money to them... And today noon i called phonepe customercare.. And asked abt it.. They said that money is sucessfullu trnfrd and they sent sucessful picture also... And evng i went to kfc nellore and asked abt it.. Since thr r sating they didnt get... My order worth 669rs... I paid thru phonepe and ur kfc executives take again 669... When will my money will be back to my account

Dear sir/madam,

I had two pieces of chicken on 2nd feb 18 at 13:02 hrs from sapphire foods india pvt. Ltd, sec-3, rohini, nn mall, new delhi (Scanned copy of the tax invoice attached). The quality of the chicken was extremely poor. It was poor in taste and tasted as if the oil in which it was cooked was not fresh. Overall the ambience of the outlet was also very poor. Also, the washrooms were not very clean. No wonder, the outlet was almost devoid of any customers. Overall, a very sad experience compared to outlets seen abroad.

Thanks and regards,

Achal nijhawan

B 5&6, block a,

House no. 4040,

Vasant kunj

New delhi 110070

M: [protected]