KFC India Complaints & Reviews

I was ordered kfc meal at sunday night ordered amount rs-449/- (Four hundred forty nine) was deducted my airtel payments bank, but my ordered meal was canceled for kfc online system problem. So till now today my deducted amount is not refund. Why my amount not refund and send this sms from kfc

“dear customer, your order could not be placed due to some technical error. The transaction amount will be refunded to your bank within 7 business days”

Yesterday i visited kfc eldeco mall. My order was taken by a staff member named bhawna. I am quite shocked the way she has billed me. She has taken 2qty of 1000 island dip which i never ordered nor did receive it. Moreover, i was charged rs 50 for your initiative hope which i was not informed of. Is this the way kfc to deal your customers?? I expect a sincere response from your side.

I bought smoky rice bowl (Inv no 35317g36208 dtd 11/12/17) at patna raja bazaar. It was very spicy and contain apx 20g green chilli pcs. The same has been shown to restaurant manager mr chakraborty. The rice quality was also not good and i found bit of water at the bottom of bowl. Seems rice was not cooked properly.

I have taken some photograph of chilli and bowl if you guys need this.

Hi,

This is regarding transaction i have done at kfc manjeera mall, jntu, hyderabad. I have paid amount of rs.548 using phonepe. The transaction number for this is c1711251920344285662467.

But the kfc outlet agent told me that the transaction has failed, so i have paid the amount from my credit card, later i have raised a ticket with phone regarding this transaction. I was informed that the transaction was successful. Below is the ticket confirmation from phonepe.
—
Regarding ticket number c1711251920344285662467, please note that your transaction is successful and we have received confirmation of receipt from the receiving bank. If the receiver hasnt received the money yet, please crosscheck in your transaction history on phonepe if you have sent money to the correct person. If you have sent it to a wrong person, please approach your bank for assistance to raise a chargeback.
—
I am not sure whom to approach to get the amount back as the kfc staff say that they haven't received any acknowledgement.

Sir im an regular customer of kfc greater noida ansal plaza.. If not regular wid in 3 4days i order but today something tat happen i have 2 msg u in burder extra chees i oĺlways wnt but from 2 3orders dey r not providing me please check a look i guess for regular order dey r not srous dey just think roz ka order h ajj nhi dete chees koi dikkat nhi check a look warna i have 2 check a look of tat branch

Hi team,

With reference to the order number #4638452, my order was cancelled by the vendor's end due to mismatch in location which took it itself via gps and online payment was made.

It has been 5days but yet not i have received my payment. Please help, you can reach out to me at [protected].

Best regards
Siddharth srivastav
[protected]@gmail.com

Being a frequent customer of kfc, we made an online order at kfc hsr layout for 4 pc hot&crispy and a zinger burger. And in the 4 pc hot&crispy you guys completely scammed us by giving 3 small pieces and a big piece (Instead of atleat 2 big pieces). After paying so much for one piece, is this the way you give value for your customers? This is extremely outrageous.

Yesterday i ordered chicken longer box, grilled wings and chicken zinger at kfc forum value mall whitefield around 7 30 pm and i started developing nausea and food poisoning which lead vomiting and loose motion.. I am not allergic to any food substance.. But the quality of kfc got reduced drastically.. Its like eating a tasteless chicken.. We opt to go for kfc even though there are lot of fried chicken outlets because of the brand value and quality maintained. But its clearly visible that kfc lost its sheen in india.. No more kfc

On 29november 2017 i purchased kfc items worth inr 730. I paid through paytm and received confirmation on my mobile. However, i was told that kfc did not received the money so i had to pay again through my debit card. I was told that money will be refunded on my paytm account. After 8 days i am still waiting and the amount is still not credited on my paytm account.

Hi team,

I ordered food and on denial of home delivery, i requested for refund since i had already made a payment online. I don't see any amount credited to my account nor i have been updated with any progress.

Pfa, the details and kindly work on getting my money back.

Order reference #: 4624769

Date:[protected]:22

Customer address

18nandini layout, rajiv gandhi nagar nandini layout main road, bengaluru/bangalore

This delivery is coming from

729, modi hospital junction modi hospital road 2nd stage, bashveshwar nagar, bengaluru

Store contact: +[protected]

Order summary

Friday, 01 dec, 2017

Item qty price (Rs)
4pc hot wings* 1 114.10
4pc hot wings* 1 114.10
4pc hot wings* 1 114.10
5 in 1 - rice box 1 199.00
1 5.00
Order total 546.30
Sgst & cgst 28.32
Packaging charge k&k 25.00
Net 599.62

Regards,
Sowmya n
[protected]

Hi

Yesterday i made a transaction at kfc worth rs 229 for mingles bucket, at kfc, agartala but the transaction has not been updated in your account although the amount has been deducted from my bank account. The kfc executive told me that the amount would be refunded back and as such i have paid the amount again via cash.

Kindly look into this on prirority and update me.

I am attaching the successful transaction message from state bank of india.

I am extremely frustated with your service.
Today i ordered around 500 rupees.
Two of them are chicken rice bowl with pet pepsi and 6 smoky grilled chickens
The smoky grilled chickens are so terrible, if you look at the pictures you will come to know.
I didn't receive pet pepsi, when i asked the delivery boy he is saying that he don't.

Important thing to note is on friday i ordered at the same restaurant at
Miyapur, and all the chickens which i got was too salty with no sauce and no tissues.
When i complained i didn't receive any feedback from you.

Now this is the second worst experience from kfc.

My friday order = through zomato
Today order = through kfc app
My account mobile number:[protected]
Today delivery's boy mobile number; [protected]

Find the image of my smoky grilled below
Google drive link for the image
https://drive.google.com/file/d/1TI7rQ9WFh7dMHOnyBfz6STuUpygKiyCi/view?usp=shari...⇄

I ordered food from the kfc app yesterday (2nd december). An amount of 264. 6 was deducted from my paytm wallet, but the order was not loaded. The app showed "oops! The order could not be loaded". I complained on their contact us but no response came, i now just want my money back (Rs. 264.6) asap. The phone number provided in the app is dysfunctional. I don't know how else to contact them. Really bad customer service. Really disappointed.

I happened to visit kfc at vasant square mall masoodpur new delhi on wednesday afternoon. After i ordered, though very less customers were there, it took me more than 25 mins to get d order. On asking, sales girl nd boy kept me directing to each other. When i got a bit agitated, they realised their mistake.
This s surely a very unprofessional behavior.
One bad fish is good enough to spoil the entire ocean. Same here. Hope something to be done, it is certain that if i get such response again in life, i will never visit it store and take up this thing on social media too.

I had booked two 1000 rupees gift voucher online at https://online.kfc.co.in/contact-us on saturday, 11th november 2017. But the vouchers were not received and at end of payment i got a message that something went wrong. The amount was deducted from my account and i mailed to hcc mumbai and they replied that it will be refunded within 2 days
But still now no refund
My transaction reference id were
1. Bil/[protected]//kfc_jici5807411
2. Bil/[protected]//kfc_jici5806650

I ordered hot and crispy 10 pcs bucket from kfc on 6:07 pm on 22/11/2017 online. I got a confirmation message with order reference #: 4555002 and proof is attached. I was feeling very hungry at my office and somehow i managed to wait for 50 minutes. After 50 minutes, i contacted the kfc store and to my surprise, they told me that we have not received any order in your name. Then as asked, i called in customer service, they told me that the order was canceled from store side and we can't do anything. They just said sorry and did nothing. I am damn upset with kfc and will make sure that i'll never ever trust kfc and will never ever recommend to someone.

Hi,
On 11 nov, i ordered kfc via online. I tried twice online payment but some how my payment was done and money was deducted from my bank account but my order confirmation was not there.
This are my transaction id
1. Jsbi[protected]igacizwxo0
2. Jsbi[protected]igacizwhe1

Till date there's no refund
Can you assist me when i'll be refunded.

Paid rs 765 by credit card on 15th november 2017 at 9:21 pm on order by name suman mishra. Received the message "dear customer, your order could not be placed due to some technical error. The transaction amount will be refunded to your bank within 7 business days." but still not received a refund. Order placed for kfc bhubaneswar for home delivery.

Yesterday i went kfc sector 142 advant navis business park and i have ordered double down meal, krush lime soda 2. And amount came 356 and i paid all amount by phonepe but they were saying they have not received any message. I showed them my successful transaction message. They were saying no no we have not received any money.

I checked with phonepe customer care they confirmed it is transferred successfully.

I paid for the kfc order through paytm but after the amount was debited order showed failure and no refund issued. I tried for surat helpline no. But found nothing of sort. It was done through paytm but there was no registry of the order. Not even a confirmation email or message. I just want my money back. Hope for a refund. Kfc pls improve your services.