KFC India Complaints & Reviews

I am a regular consumer of KFC. Never faced such kind of behaviour in any outlet. Went to buy KFC bucket on 24th June 2017, at new market outlet Kolkata, and asked the employee about the 299 offer, though the adds are showing on TV, but not served, so as I asked him 2 times about that, he behaved so rudely which was not expected. The situation taken care by the in charge over there. Kindly train the employees properly to behave.
And whenever I order KFC from this outlet the chickens are not fried welly, so the batter coats r not crispy, its under done.

Hi
Myself Ginse Thomas as a regular customer of KFC Patel Nagar and Kirti Nagar delhi
Yesterday I bought 10 pieces of boneless strips from KFC Patel Nagar and it was a take away order and it costs me ₹ 299 + tax
The total amount was ₹360.
Please let me know the size and weight should I get for this price.
And pleas go through the photos which I uploaded with this complaint. I got 2-3 pieces with size of my index finger. Please take appropriate action for this.
I faced this problem so many times from the store. Some times I asked the staff about this too.
Order number/ bill number 8953 dated 22/06/2017

Hi, i ordered this product on 21 june 2017 at 11.33 am through swiggy from kfc 6 & 7 sciindia house cannaught palace new delhi. The product quality is in very poor quality and quantity is not as promised i. E 18, (We got 12 pcs)
The chckn pcs is smelling very bad and found some fungus likeit is 2-3 days old. When we contact kfc cp store mr. Ashish (Shift store manager) he refused to accept our complaint and denied his responsibility against the order despite o[censored]s giving him a proof (Order invoice and order picture). He is very rude and loud and didnt listen to us.
Our complaint no. With customer care : 26553 by mr. Shumendu.
Any person in this kfc scindia store is not cooperative with us as we spend 2 hours to deal with this matter and still nowhere.
Kindly do the needful and take appropriate action asap.

I placed an order with kfc on 31-05-17 order reference number #3393480 which was not delivered due to store denying delivery and i was told that the amount that i paid online will be refunded in 14 days, i still haven't received my money and it has been 20 days. It has been a terrible experience with first store denying delivery and store people being rude and now me still waiting for my money to be refunded. Tried contacting the call center for support with no help and my call being disconnected on more than one occasion.

Yesterday 17.06.2017, time 22.24 bill no.56240 / chk 3336
I am coming with my kid and order the items for her.in the time of billing (After i pay the cash) the billing person said that it will take 15 minutes to fulfill the order.

Order things:-;
2 piece chicken
1 mojito
1 frooti
I wait for 20 minutes in kfc. Then i go to counter and ask the things is ready. He said that required to wait for other 6 minutes and more. Then i ask for bill cancellation. He is not willing for cancellation.
If bill not able to cancel, in the time billing itself inform me the correct time. After he takes the order he inform me the time and that time also the thing is not ready.
After i came back i tried the number in the bill, no one picking the call.

Attached the bill for your reference.

Look into this matter and take necessary actions.

Jilju george
[protected]

I was trying to purchase a gift voucher of 250 from kfc android mobile application.
I have paid rs.250 fro paytm (Paytm wallet txn id : [protected])
My amount has been deducted but i didn't receive any voucher.
Billdesknut order : jpt[protected].

Billdesk reply :
Dear customer,

Thank you for writing to payment gateway support.

This is with reference to your e-mail dated june 12, 2017 regarding the payment status towards aforesaid merchant.

The payment has been successfully settled to the merchant kfc via transaction reference number: jpt[protected] for rs.250.00.

Assuring you of our best services always,


Warm regards,
Abbas sayed
Payment gateway support
Billdesk

Paytm reply :
Dear customer,

Greetings from paytm!

Thank you for contacting us and apologize for the inconvenience caused.

We would like to inform you that, as confirmed by the merchant billdeskutil your transaction under order jpt[protected] was successful from our end. We would request you to kindly contact the merchant billdeskutil customer care team with br number [protected] for the order confirmation.

If merchant deny the same kindly share the consent mail with us from the merchant end.

We seek your understanding and patience in this matter.

Regards,
Paytm care

I din't know where is money stuck, please help me anyone...

There is no contact detail of kfc customer care...

Where i have to go for for money???

I m a regular cosumer for kfc genrally i used to home delivery and every time they give chilli sauce and tomato sauce ad now they give me only tomato sauce which i doesn't eat and when i call them they doesn't pickup the call when the pickup the call they say we dont have any person to deliver to your door step an just by that i dont eat chicken on that day and throw it away. I need a best solution for this i want that 6's again with chilli sauce without giving money because i doesn't eat that and not even me eats chicken with chilli sauce my friends relatives and many other eats chicken with chilli sauce i need best solution for it thankyou and your service is very poor now i would never suggest anykne to eat chicken from kfc by that they should eat by green chick chop it has great service.

Hi team, i purchased two beverage worth in total Rs 158, and was charged extra taxes worth Rs38 which is approx 24 percnt for a vat and other cess charges. As per IT dept of india revised charges on beverages shpuld only be 6% on the total bill and the manager at th kfc inorbit mall malad west mumbai told me the systems are not updated.I need a firm answer to this otherwise i am taking this casento consumer forum and let them see. I have attached proofs.

This is my first experience with KFC online order

I had ordered 6 kfc hot crispy spicy chicken bucket, order amount 576 including tax amount of 90 and delivery amount of 30, pls can you send me the order or refund my amount back.
I am attaching screen shot of amount deducted from my ICICI account

I live at sec 74 super tech Capetown, CB2-306. Phone number is :[protected]

Tried to contact noida toll numbers but none of them were working, I am really dissatisfied, pls help.

I have placed an order online at 16.49. At 18.12 i received a call from [protected] that the order will take another 30 minutes which was not an option and i communicated that over the phone very clearly.
I requested my order to be cancelled and the money refunded. As i never received the order, i request the amount to be credited back to my account.

Order for pickup on 20th may but due to store location issue order was cancelled by store manager
I havent received my refund yet
Order reference 3319601
Date 20th may 2017 time 5 30 pm

Store location: whitefield forum mall

When i contacted ur customer care they told me it will take 4days
But still i haven't received my refund.

Could you kindly help me on the same

Hi,

This order has been cancelled immediately through call centre executive but we haven't receive cash back, I've called your customer care for 3times as they asked me to wait until 19th of this month we did it, please stop testing patience and let me know the status by wen it will get return I am not going to wait anymore!!

Regards,
Sharon

We had ordered 10 piece hot chicken bucket on 31st May, 2017, bill number 2778 at a local outlet of KFC. The quality of chicken they served us was not eatable because of several reasons. Firstly, chicken inside the fried coating was not chew-able as it was severely dry. Secondly, after the first bite, we observed that the bone of chicken was black in color. We were really shocked to see that bone color, it seemed like they have cooked a diseased chicken.

Lastly, as we know everybody order the food to eat and it was not worth eating. I would like to get a refund on the overall bill and if the outlet is unable to raise the standards to make the food at least eatable, the franchise does not deserves to sell anything.

I have ordered at 9:05 pm on 31st may, i have called twice they just say it needs to be delivered but it is not delivered i have requested to cancel the order. He said ok. But after 3 hours delivery guy came (11:58pm) to deliver i have told him i have already cancelled the order and he is insisting me to take it. I refused.

So now i need my money back

Kfc ahmedabad one mall staff charged service tax from on takeaways. As in india the service tax department is not allowed the restaurants to charge service tax on takeaways.

I have asked the staff why they are charging but they informed me that they are charging service tax on takeaways also.

I did not understand the logic behind this and request the concerned authorities to return back the money taken with me immediately.

I ordered chicken from kfc but no body not accepted my order made me to wait in que. I waited since 1 hr but no one not responded to my order. I am hungry and feeling tied and came to kfc restaurant to eat something but the staff of kfc were very irresponsible and not showing concern. So I left out from restaurant.
Very very very very very worst and ugly services of kfc the tables were not cleaned such a brutal services of kfc . One of staff of kfc order customer to clean the tables.

Dear sir,

I visited kfc, ambience mall, gurugram yesterday. Ordered chilli chizza and smoky drum duo. The chilli chizza was served without even cutting the pieces into four and the quantity served was very less to make it into four pieces!!!. After a lot of arguments finally the floor manager (Anil bhatt) accepted his fault and he separated chilli chizza with his bare hands into 6 pieces (Without even wearing gloves. The floor manager very reluctantly called area manager (Wasting around 10 mins for just one call!!!) the smoky drums were not served even after 50 minutes of ordering and the manager was giving lame excuses for this delay. Finally had to leave without having full order (Left smoky drums for lazy manager and staff to eat whenever they are finished cooking it). Even after so much happened the floor manager was out on a call and laughing.

Really a nightmare experience

Sir I went to kfc at Pacific Mall, subhash nagar, new Delhi, India on 21st May, 2017. There the bill was of rupees 322.i paid it through paytm and also got the message that my payment is complete but the executive there told me that my payment was not done due to same technical error although they cut rupees 322 from my paytm wallet also. So I had to pay the money in cash and the employees there told me that my money will be refunded in 48...

Dear sir,
I purchased burger combo pack from your store at kfc pachgaon (Gurgaon) haryana on 20th april 2017. You charged from me wrong bill extra amount of rs 130 (This is not mention anywhere in bill).
Second thing is when i tried to complain against above matter on your customer helpline no.[protected]. First they pick my call and then make at hold after longtime they disconneted my call and not picked my call lot of times.

For your reference, i enclosed bill copy and details mentioned below:-
Invoice no.-[protected]
Date - 20/04/2017

I want my extra money refund with claim because according to ipc 420&418 act, above cheating is punishable matter. And i already made complain against you in consumer forum.

Waiting for your feedback.

Regards,
Rahul

Hi Customer Care team, I have lost the bill for the purchases that I had made in your Chandigarh outlet. I request you to send me a copy of the same on my registered email id : shreyas.[protected]@gmail.com

Please find the details of the bill below:
Date:[protected]
Time: 21:13:32
TID: 41135857
Inv. Num: 0017609
Bill Num: T1234
Amount: Rs. 597

Thank you....