KFC India Complaints & Reviews

I have ordered in KFC via foodpanda, taste of the products are very worst.
Spicy grilled chicken is not at all fried and small pieces are delivered and taste seems old chicken is used.

Wings are juicy and tasty - good as expected

Veg strips was not at all fried and instead of 8 pieces, i got only 7 pieces

Given feedback, but no reply from the team

[protected] - number used to book

Rs 748 was deducted from me on the 26th of April 2017 for food I had booked via online portal but was denied to be delivered as the delivery was only till somewhere in the middle of Vashi Koparkhaine main road and not till my place for which you'd need to travel some distance inward. It has been days and I have still not received the refund. Earlier, KFC had not delivered item worth 60Rs in December 2016 and had told that they would refund the money but I am still waiting for the refund.

Ordered KFC food for door delivery via call center. (Order no; 3895, Reg Mobile no; [protected]) The packing condition is very worst, the burger is smashed like idly and the bun used is tea bun.

I am a regular customer of KFC, this is the first time, I am seeing this worst door delivery of food.

Ordering food for Rs.900 should be worth of it.

please take the necessary action.

The kfc outlet of hatibagan, kolkata refused to accept a 500 rupee note owing to the fact that a number ('71') was scribbled on it in pencil. I was harrased unecessarily i feel. Please advice me on the legality of the issue. They claim that rbi has made scribbling of any kind nullified the validity of banknotes. Is this claim true? What rational basis does this have if the scribbling is a mere number and that too written in pencil.

I booked an order for a 10 pieces bucket for crispy chicken on 26 april 2017. The order was placed over the phone for mira road branch, thane/mumbai.

The bucket had soggy chicken pieces and was cold. I refused to accept it. The delivery guy then asked me to accept another bucket which was warmer. There was a huge piece at the top of the bucket which was not very crispy but was ok to look at. Later i realised all the pieces underneath were soggy. We were not even given sachets of ketchup with our order.

I called up the customer care number to complain. Every time i chose option 3 to complain, the phone would go blank. I tried to reach the complaint team at least thrice. Then i finally dialled the order team and complained.

The guy on the phone said that the manager from mira road store would call. No call came yesterday or today. An sms did come to me to share a 0 or a 1 to let you guys know if i was dissatisfied. No one has called yet to even acknowledge the complaint yet.

A month ago when we ordered kfc for home delivery, they again did the same thing. They first sent us the wrong order and insisted that we keep it. Then they said they will get us our correct order. Finally, they gave us stale and cold food.

You know kfc its twice that my money was wasted. Im very upset.

I visited the place on 24.04.17 at around 10.30 PM. Made an order for just 3 hot and crispy and 2 chicken rollers. The order was delivered only at around 11.20 and I could see that the cooks were not in their work stations and i think they were just having their dinner. It is fine with me and am usually ok with such delay but then i was having my 6 year old son with me and he was really sleepy and hungry. They delivered orders that were taken after mine and made me wait because i was patiently waiting. Kindly make a review using the cctv footage available there and give necessary instructions to provide a better service.

Dear Sir,

I have placed one order and order no. is[protected]placed on[protected]:08:20) that was expected to get delivered at time is[protected]:40:00 approximately. but even after 30 minutes this is not delivered. This is costing me Rs. 368, you are requested refund this amount immediately.

Even when I contact your store they are very rude. Please do needful. You may contact me at [protected]

I am visiting u r new franchise 4 times in Nellore (Ap). Employee behaviour is pathetic n food also not equivalent to ur other franchise coz I have many times in KFC Like Hyderabad, Vijayawada & Bangalore etc... but in this new store food is not good ... Employee behaving like street food sellers... coz people Will like KFC... pls take a feedback from customers when u opened new franchise. If not have done KFC will lose reputation... I think u never go to visit again...

Sir/Madam
Complaint on The Food Preparation at KFC Restaurant, 6-7 Scindia House, CP, New Delhi
I am Shriya, writing to you to inform you that the services given at your restaurant were not satisfactory.
I have driven to KFC (even when the nearest location was nowhere near my destination) almost every weekend because of the trust in your ESTEEMED FOOD CHAIN. Until yesterday I realized that I’m not buying full meals from you, but I am still a paying customer who likes a product.

On the 12th April 2017 night. I ordered food from your restaurant for my friend to celebrate my friend's birthday. Unfortunately, what I am not satisfied is about the several lacking regarding the preparation of the food.
Surprisingly, there was hair in my fried chicken and besides that, the food served were not delicious. The food delivered was we ordered were rather oil-dripping, stale and unappetizing.
You are legally obliged to serve food which is fit for human consumption under the terms of the contract between restaurant and consumer. Your failure to do so indicates that you are in breach of contract. As a result, we are legally entitled to receive compensation from you for our pain and suffering, loss of earning and out-of-pocket expenses.
As a well-known fast food chain restaurant in this city, you have to take serious in this matters.
If the issues is not resolved within 7days we will seek a legal advice on the extent of our claim and will be in touch with you shortly to advise you of the figure.

I look forward to receive your explanation of these matters. Thank you.

Yours faithfully,
Shriya Tikku
[protected]
[protected]

Hi,

I booked the above order thinking it is home delivery. But this was for pick up order . I could not do so since this store is far from my place. I contacted your customer care they said the amount will be refunded. I have placed order on the KFC shop at bannergatta road same day online and got it delivered home.

Now I would like to know when the refund will happen.

Regards,
Vidyashankar.

Chk 123 dated 12Apl'17 21:30
Item: Hot & Crispy 6 Pcs
Location: Himayatnagar
Cashier: Sai Ram M

Right from beginning this cashier was not customer friendly
While placing Order, requested him for extra Ketchup Sachets.
While delivering he gave deliberately 4 Nos. On again request, gave only 2 nos very reluctantly. 6 sachets will not be sufficient.
Wish to know wither it is instructed by KFC to reduce cost / it is deliberate act by cashier.
Wish you have a glance at CCTV footage for firsthand information of this person.
Also wish to have your feedback regarding action taken report.
Else you are leaving a dissatisfied customer.

I'm complaining about the popcorn that was served. It was not hot at all. I asked him to change it, instead he made it warm and gave it. Now it is tasteless.. Pathatic. This KFC is located in Infinity Mall Malad Mumbai.
Above that I asked will you not change it he said no, you only asked me to make it hot.
I only informed him that it's not hot.
I had been to lot of KFC however I never faced this problem.
Plus the popcorn given was less and the crush of it was more.
Kindly takes this into Consideration about pathatic customer service and aweful popcorn.

I had placed an order for a bucket n chizza on Sunday April 2, 2017 at around 6.30-7 pm through my mobile. Though the amount of Rs.723.55 was charged by my credit card, the order didn't go through. Usually I get the confiramtion message immediately after my card is charged and order is placed about the details of my order and when will be delivered etc. That day on the 2nd April, I did not receive any message from KFC. Hence I called your landline number in Mumbai 33994444. The person told me that no order has been placed and assured me that though the amount is charged it will be refunded in a weeks time. But just to be on a safer side asked me to send an email attaching the message received from my credit card company, to kfcindia.[protected]@sapphirefoods.in. I immediately sent the message with the attachment but regret to inform you that so far nothing has been credited back to my card not have the customer care department has bothered to acknowledge the receipt of my email. I am very upset with this kind of service and I want this matter to be resolved on priority.

Dear Sir /Mam,

We had ordered food yesterday evening for Rs. 940 via KFC customer care[protected] . We got stale food n full o[censored]nwanted spices for children from mega mall store, gurgaon, delhi ncr.

We filed a complaint..first got to know that nothing can be done..then was told again that food cost will be refunded..then was told a no, and that food will be replaced..mr. govind on advice of his senior manager mr. pankaj, told that he'll come himself n will solve..but sent a delivery boy.

The delivery boy took back food parcels from my residence, without us eating them ..and on top of it, gave no refund or replacement... delivery boy told that he'll only refund 50 percent.. but before refunding, delivery boy spoke to senior manager at store over a phone call.. and without refunding anything...went back with our food parcels.

When mr. rajat from kfc customer care tried to help me, manager mr. govind with his senior manager mr. pankaj on duty at late evening, told mr. rajat to call him directly on their store phone number and not in front of me.

Then, they took out chicken from the boxes out and clicked photographs of empty boxes to show that we have consumed all 5 stale and smelly chicken chizzas.

At first, they told that we had consumed 50% food, and then, they told that we had consumed 90% food, for harassing us and as if they wanted to consume the remaining food from my boxes themselves.

Now, as a compensation, they say that they can only send free cold drinks with our next ordered food.

I request you to refund 100 percent money back i.e. Rs. 940 with extra compensation for harassment through them, to avoid future problems.

Also, we and our near & dear ones will be discontinuing going to or ordering from KFC in future, if full refund with extra compensation is not provided.

Thanking you,

Awaiting your earnest reply as soon as possible,

Aman Puri
[protected]
[protected]
B-615, Sushant Lok-I,
Gurgaon
Haryana
India

Please escalate this matter

I placed this order through mobile app, the amount got deducted from my mobikwik wallet, however the order didn’t go through. Then I called your customer service and got my order placed and paid in cash. Attached is the copy of invoice from Mobikwik. Please do the needful asap. the email id that i got from customer service is invaild..which is [protected]@dil-rjcrop.com

I visited KFC in world trade park in Jaipur on 18th March and ordered 4 pieces of Chicken and Additional Fries and Pepsi. The Gross amount was 407.09 INR but added to it an extra 5 INR was charged for no reason. This is gross cheating and there is no reason to charge this as the Gross Amount includes cost, VAT and Service Tax. Invoice No-[protected] ORD Number-[protected].table-2. Token number-74 ;Date-03/18/17 at 2:51.
This is gross injustice and there is no justification to charge extra money.

I was charged twice for single bill on February 12. I sent an email to KFC complaining but no response. Today I'm seeing a payment made to KFC from my card though I never visited KFC today. Somehow they have saved my card details and deducting money from it. The transaction done on February 12th charged twice for same bill. Also for transaction shown for today, i have not swiped my card or visited KFC today. I don't know how the money got deducted. I'd like the money deducted from both these transactions back. Please take a look.

My name is vinoth from bangalore I had ordered in kfc trough app on 29/03/17 but still I did not get any reply from kfc my money gone I think kfc is fraud and I messed up with hungry and lossed my mind they didn't gave me a confirm message or delivery boy phone number as swigging does this kind of work makes to think degrade the good image of kfc I will review my friends about kfc what happened to me

I Had placed an order over phone to be delivered at 11pm(i.e. the last order) from KFC HATIBAGAN, KOLKATA (139, Bidhan Sarani, Haathi Bagan Market, Hatibagan, Kolkata), i was assured that i will receive an order confirmation message before my product is delivered, since i didnt get any confirmation msg, i went ahead and ordered food from another joint. when the delivery guy called to confirm the delivery address i said i wont receive the order as i am not being informed regarding the order confirmation, upon saying this i received a call from the Manager(Dhiraj Bihari) of the store and he started talking in a rude way and threatened to block my number if i wont receive the order, not only this he refused to provide me with my order number and started abusing.
DIDN'T EXPECT Such behavior from KFC person.

Kudos guys, you seem to be outdoing your problems in your Bangalore Bellandur Central mall outlet.
Food is always delayed when ordered. It is served cold. The delivery guys take atleast 60 minutes to come over to a place which is 10 minutes away.
Your staff out there need to learn a thing or two in managing customers. They refuse to let me talk to any of their seniors. And you guys are not giving stuff away for free. Despite paying full price, you know how exactly to kill a customer's appetite.
WELL DONE!

Look out for more on facebook and twitter!

Thanks for nothing,
Kishen
[protected]