KFC India Complaints & Reviews

On 30 th December 2016 I made a online purchase from KFS the amount was deducted from my credit card same I had confirmed with Standard charted bank .
But neither I received any acknowledgement of the order nor I got the order from KFC.

Details of the order is :
Sanjay Lakhera
N-554 Sector 25 Noida . Gautam Budh Nagar.
[protected]

Other details
30/12/2016 YUM RESTAURANT INDIA P MUMBAI IN
INR 1, 027.93 DR

Standard Charted Credit card.

In the month of October i visited one of Pune's KFC Outlet based in Aundh. My overall experience was nice but later on i realised that my bill amount was 190 that was confirmed by the cashier but he charged me 190.36 which i feel that kfc is cheating the customer's. The same time i went to the cashier and asked him that'' why without my knowledge you charged me .36 Extra''.

He sincerely apologised for the issue by saying that its a technical issue & he promised me that the needful will be done. i had the word with Mr.Kiran that time & we exchanged some emails too.

he assured me that in next couple of days this technical issue will be solved

After around 2 months when i went back again to the same outlet, I found that again i was charged .36 Paise extra on my bill & Cashier replied like a Muppet that this happened because of some technical issue & promised that needful will be done.

after that i checked the bills of other customers too whichever customer made the payment through card they were being charged extra & after demonetization 80% of transaction are done through the card so i can imagine on what a huge scale kfc is collecting the money from customers without paying taxes to government it's just no one checks their bills seriously & nobody focuses on the small amount in paise

I tried contacting kfc by submitting their feedback form but there was no response i sent the mail to kfc.[protected]@sapphirefoods.in still there was no response even i posted the issue on official facebook page of kfc again no response

I place an order online from KFC (supposed to receive the same from Bannerghetta Road outlet, Bangalore). I place the order at 09:00 PM and continue waiting till 10:00 PM for the same. Since there has been no call regarding the address confirmation, I call them back on their help line to receive a status stating "the order got cancelled because o[censored]nforeseen technical/ server issues". The payment which has already been deducted will get refunded within 8-15 days. Now to make things straight, there has been no notification regarding the cancellation of the order and the payment will get refunded after quite some time. The worst part is the helpline executives are fed with excuses like "server issue" and nobody including the store manager "Rajesh" are ready to take up responsibility for this petty issue. Being a leading food chain, the least one can expect from KFC is some sane person taking up responsibility for their action. Am not placing orders from them ever again!

Dear Ceo,
I am a big fan of KFC and i am writing this mail to you with huge disappointment .due to bad quality of chicken i am complaining..i have ordered smokey grilled chicken on friday evening and when i tasted it it was not at all fresh..i made complaint to kfc manager Mr.Amit and as per him we can consume kfc food in dine in and can not take it away at home as it will not be fresh after 15 min..
I am amazed to listen this as i am a regular customer of kfc and i used to have this most of the time at my home and i have never faced any problem.He has told ne that you stay in chatterpur so we cn not provide you delivery there and that is why our chicken was nt fresh that time when u consumed it.after approx.15 min.What a lame excuse it was.Later on he told ne that i am ready to give fresh order to you but you have to come to our store..Another pain fir cust like me.i had to leave all my work just to pick up the kfc order again because my chicken was not fresh..and it was my mistake to order it frrom kfc.Kindly look into this matter as this kind of lame excuses after doing mitakes and treat cust like a big fool will not be accepted.
Waiting for reply asapIsha vermaSent from my Samsung device.

I have visited kfc which is in noida yesterday and chicken popcorn rice bowl i found the hair in chicken popcorn which really pathetic plus with this the french fries were totally cold & not crisp. If i do not get the appologies mail within 24hrs i will take this matter to consumer court which will be really painful.

[protected]
Shray Mathur

On 8/12/2016, I'd dined in the Bandra branch of KFC. The bill was of Rs.667 and due to some network issue my card had been swiped twice. I received a message from my bank that informed me that Rs.667 had been debited twice. I spoke to the manager there and she told me to wait for 24 hours and said that my money will be credited back into my account. I live in Mira road and travelling to Bandra just becomes a hassle. I've been trying to contact several times but everything is in vain. I just want my money returned asap.

On 31/12/2016, we had placed below order and Mr.Laxman had come to deliver it at my residence.The payment was done by Mashreq debit card but Laxman told the payment was not made due to signal problem.
Then I made the payment again from Canara Bank debit card which was accepted.After he left, I got confirmation of the first payment. So the payment is made twice.Please see attached proof of payment made .
Kindly arrange to refund back the amount which is charged twice. ( Rs .745 )
Regards,
Prashant
[protected]
[protected]

Ordered some food from KFC, hi-tech city Hyderabad shilparamam branch. I have given my payment through online, I waited for 2 hours. I didn't get my food and they are saying my mobile is not reachable. I was continually taking with KFC branch people. I don't why my mobile is getting unreachable to the delivery boy he is lying on this. Order no.[protected]. I need my money back..and Need to take action on this incident I have wasted my 2 hours of time for this delivery.
Expecting immediate response on this case.

Thanks,
Sandeep Reddy.

I had placed an order with KFC from my laptop on 9th Dec 2016 by visiting KFC website and made an online payment of Rs 269 against transaction ID [protected] (Transaction Date Dec 9, 2016 16:03:35) by choosing Paytm wallet as the payment option on KFC website. However, after the payment got deducted from my paytm wallet, KFC website showed that something went wrong and the transaction was not successful. But an amount of Rs 269 had already been deducted from my Paytm wallet. When I contacted KFC, they told me that they have not received the payment and it will be refunded within 7 to 21 days to my Paytm wallet. I had already brought this to your notice on the very same day but did not receive any response at all. Please expedite the refund of Rs 269 to my paytm wallet as soon as possible.

Regards,
Ashok Kumar
Mob: [protected]

Hello, on 31st jan 2016 i had ordered a zinger meal box and one medium chicken popcorn .I did the payment through my sbi debit card . At first he said that the card was not responding so he tried it the second time, i entered my pin code twice. I received two msg saying that the amount was . When i checked my balance it was deducted twice . I would like my money to be refunded soon. Thankyou.

On 2nd December 2016 i ordered food worth Rs478 and paid the bill by my atm card
The order was not carried but the money was deducted twice from my account making it Rs 956
I have called and mailed several times but still i have not yet recieved any kind of refund message from them
lately they are not even picking up my phone not even replying to my messages
i am frustrated and in need of money and there is no word from them
Attached with this message is my reciept claiming that money was deducted from my account

I ordered food from kfc online on 1/12/16 twice, but didn't received the order. After waiting for 1 hours, when I contacted customer care after 1 hours they said they will refund the amount (249+249 = 498). It has been 1 month now. But I haven't received the refund yet.Its my hard earned money I can't just let it go just because they have some problem in the system with online orders.

Hello as i describe everything before as well i was trying to order online on KFC site where payment charge through paytm wallet, payment detect from paytm wallet but error msg show on web page something happen twice both of my transaction failed and not revert its more then 15 Days.
One of support person JYOTI call me to resolve this issue but after once she never answer my call or whats app questions.

On 11/12/2016, I visited KFC, Kamla Nagar, but their card swipe machines wern't working properly, i got msg of 417 rs transaction, but their executive told me that transaction have not done yet so you'll get your money back in 7 days, meanwhile i again make payment through paytm and take my order, but i still not got my money back.As i visited 3 times the same person told me to come again please take a quick look and help me to get my money back.

Kfc ref.# 2367851 dated 23.11.2016 21:27
Customer address: 36/1-ward no.1, mehrauli, n delhi
Delivery store: suncity vasant squre mall suncity, vasant squre mall, vasant kunj, delhi.
Store contact.[protected] order #7747.

This order was booked online paid rs.508.63
But as they are not delivering at mehrauli area, cancelled the order.
Promissed refund in a month but still not received.

Please expedite refund

Pg varghese mob.[protected]/0991087

I am really disappointed with the service always for the Park street Kolkata, which is nearby my home. But all the time they doesn't provide food in the exact time. And not a single time they have succeeded to provide me food in time. I am sorry to complain you. But kind request will be thankful if you improve the services in this outlets.
Thanking you.

I made a web order in kfc, order no. is[protected]placed on[protected]:36:33). I paid amount by Paytm and the amount got deducted from Paytm account. But KFC says they have not received and denied my order.
I raised a ticket with Paytm[protected] for the transaction (Paid for OrderSapphire Order #1932D71256Paytm Cash Txn ID [protected]-12-07 09:18:41 PM)

No response from Paytm for this. I have stopped using KFC and Paytm after this.

I have already submitted my complaint on 14th December to which nothing has been done so far as far as my complaint is concerned. My feedback ID is KFC17552. You can go through my complaint and understand what my concern is. I am very much disappointed with the fact that such a reputed brand has so poor grievance call with no update at all towards my issue. I request you to look into the matter ASAP and revert. I have already put down my details in my complaint earlier.

I was charged twice for my order at KFC Nehru Place on[protected] at 11:56 am. I received my order and the store mentioned that since I have been charged twice the refund will be reflected in my account within a week.

No further communication was made and I have not yet received my refund of Rs 1020.12. The KFC online website is not replying to my queries and it is not helping.

Kindly help me with getting my...

Dear sir
We have buy today 4 peice chicken hot & chispy and 2 chicken popcorn rice bowl from your raja bazar, patna store for @ rs 570/- order as take away and when we open our food pack it is totally weevil effected & one rice bowl shortage. Detail of order is as below.
Order no: [protected]
Invoice no : [protected]
Staff :ravi
Please address this complain we have take photo snap with date, time & witness.
Rgds
Rupesh kumar - [protected]
Payment made by cc.