KFC India Complaints & Reviews

I Had placed an order over phone to be delivered at 11pm(i.e. the last order) from KFC HATIBAGAN, KOLKATA (139, Bidhan Sarani, Haathi Bagan Market, Hatibagan, Kolkata), i was assured that i will receive an order confirmation message before my product is delivered, since i didnt get any confirmation msg, i went ahead and ordered food from another joint. when the delivery guy called to confirm the delivery address i said i wont receive the order as i am not being informed regarding the order confirmation, upon saying this i received a call from the Manager(Dhiraj Bihari) of the store and he started talking in a rude way and threatened to block my number if i wont receive the order, not only this he refused to provide me with my order number and started abusing.
DIDN'T EXPECT Such behavior from KFC person.

Kudos guys, you seem to be outdoing your problems in your Bangalore Bellandur Central mall outlet.
Food is always delayed when ordered. It is served cold. The delivery guys take atleast 60 minutes to come over to a place which is 10 minutes away.
Your staff out there need to learn a thing or two in managing customers. They refuse to let me talk to any of their seniors. And you guys are not giving stuff away for free. Despite paying full price, you know how exactly to kill a customer's appetite.
WELL DONE!

Look out for more on facebook and twitter!

Thanks for nothing,
Kishen
[protected]

This is about the Manipal, Karnataka Branch. My order was actually Rs. 116 and the bill amount was 120. I then saw that the person taking my order put Rs. 4 for charity without asking my permission. I don't think this is appropriate at all and not at all fair. They do not want to give change and compensate that by putting the change to charity WITHOUT OUR PERMISSION. Please make sure this does not happen again.

Hi

I am writing you this with big disappointment that KFC service and quality of food has really fallen down.
I have ordered 2 buckets of hot and crispy chicken bucket. My order no. is 3410. I have also made a special request of giving good pieces of chicken specially thigh.

inspite of request been made my order had only two pieces of thigh and rest all hard pieces of breast. My order was completely cold when i received it. Kfc did not provided me with their own ketchup infact delmonte ketchup was provided.

I have given 1274 rupee which is not atal value for money.

I had received my order at 9:30 PM and since then i have been trying to get connected to patel nagar store and hence no one is taking the required action.

Its 11:30 PM now and since 2 hours i am trying to figure out on the no.[protected].

Attaching few picture that may show my bucket is completely waste.

Hope you will take necessary actions.

Sahiba

Hi team,

Today i placed an order at Advant Navis Business Park, Noida Expressway, Sector 142, Noida, Uttar Pradesh 201305, they asked me for the cost of order and paid the cost but when i asked for bill, they told please have a seat and enjoy your order we will give you your bill as our system is not working after that i again asked for bill then one of them says can you take other bill, and they didn't gave me bill and even not respond for me. i didn't expect this from KFC so please do something whatever you can, and will do also.

I was hoping you would reply by now but d damage is done anyway.i was excited to try KFC first time after watching Ur promotional ad bout miniature replica which circulated on FB.unfortunately it didn't say which stores so I assumed it all over Mumbai.i had mailed u too to cross check n get more info but no one bothered to respond.i waste my time energy n money in this heat to visit Kandivali growel mall from MIDC Andheri to try my luck n even they weren't aware bout such replicas.after a wait if 10 mins they confirmed its only at Vashi mall.wow! Wat a waste of time.thanks to your informed ad which led me waste half of my day in that heat.i was better off with MCD n others I think.if anyone cares to read n respond..cyu

I visited olx for jobs and saw the ad about kfc offering jobs where i applied. The person's name is Ashok kumar who posted the ad. He told me to transfer 650/- in a account which i did. He told me i will recieve the call from the restaurant but did not got any call and this person is also not recieving my calls. I saw he posted many ads in olx regarding jobs in kfc.

I received my order after one hour of order time plus when it came the delivery boy brought the wrong order. after he came back again, the food was cold as ice and was not edible at all. Deeply Disappointed! Such service is not expected from a brand like KFC. I still have the order untouched but the store is closed because he took another half an hour in delivering my order again. Kindly look after the issue.

I made an order as a guest on the kfc app from gurgaon sector 21. it was for 569.89/-

As soon as the payment was completed, the app redirected to the home page.

In the app I had provided the phone number, the email address and complete address for delivery.

I never got the order any order confirmation or cancellation messages to both my email id and the phone number.

I went to kfc pimple saudagar branch, pune and was shocked to see the quality of food they served. It was take away and was far to go back or else i shld hav went back n showed them the quality of fries they served. I have had across the world fries from kfc bt relaly shocking to have these.

Can u pls provide me ur mail id so i can send u the bill copy and picture of the food i took.

Regards,

Today i tried to order from KFC for the price of Rs 623/-
Order was placed and they have deducted the amount...
When i call them for the confirmation on[protected] they said there is no order placed.
I want my **** money refund back to my sbi account. Otherwise i'll register a complaint in consumer court.

I have ordered a super six combo chicken stripes. And placed that order too. & amount was deducted from my sbi account. But still i have not received my delivery. & not refunded from kfc yum restuarants.

Long back, I placed an online order(Home delivery) with KFC. They denied the order delivery due to some reason. I used Mobikwik Wallet for payment. KFC cancelled the order but not refunded money. Its about 3 months I am doing follow ups with them but no action has been taken. I want my money back.

Order id - HMBK[protected].
Order Date-08 Dec 2016
Time - 02:33 PM IST

Hi Team,

Today i tried to order from KFC for the price of Rs 355.18.
Order was placed and they have deducted the amount...
When i call them for the confirmation on[protected] they said there is no order.

After 1.5 Hrs one of their guy come with the delivery and it was of no use. It was not at all fresh nothing was as expected rice were not at all hot and apart from that slush was like water.

Ask the delivery boy why he is late. He said "Ye aise hi karte hai sab orders ke sath agar order time pa chaiye toh kam se kam 2 hrs pehle karo"

Order Id: 2905775

I need refund immediately...

I have ordered from kfc website. I have used online payment option under that paytm wallet. My amount got deducted 244.88 rs. But at the end on kfc website it was showing your cart is empty, and no record of my order. I want refund of my amount asap. Here is my contact no - [protected].
My transaction Id received from Paytm mail - [protected]
I have also contacted to Billdesk and they said that your payment has been successfully processed with merchant, so its fault from KFC site. Please refund my amount immediately.
- Girish Vete ([protected]@yahoo.com)

Hi Team,

Yesterday i tried to order KFC Meals for the price of 796.45 Rs.
Order is not placed.
But They have deducted my amount... and again tried to order that same meals.
same error its came without ordering my amount was deducted.

Order: (2 Times) 796.45+796.45
Total: 1592.9

I need refund immediately.

Respected sir, madam
This is to make u inform tht on 3.3.2017 at Indira Gandhi international airport we Order 2 veg cheese crunch burger at ur kfc outlet and we get served chicken burger, we r 100%pure veg after taking a bite we relize tht this is not veg when we complaint at ur store ur service boy didn't accept his fault and at last he exchange our burger but bad feeling on ur mind we can eat tht this is only to make u inform and let u know tht such a big brand and wht a serious mistake huuu???

I ordered a popcorn chicken on 2nd March 2017 at 1:13 PM, KFC Magneto Mall, Raipur, CG. The disposable container in which the popcorn chicken was served had rice residue/ leftovers. It is an absolute manipulation of hygiene. It is not expected from a food chain like this. Moreover there could have been bacterial build up and thinking about it made me feel sick and ultimately i puked. Attached below are the pictures of the container.

Dear Sir / Madam,
We eat at KFC every week since last 5 years. But this wednesday (Mar 1st, 6:47 PM) when i and my wife ordered the chicken bucket at KFC-Kothapet (Chk No:3688), it turned out to be the worst. The pieces of chicken were hard and stale ones. We couldn't even eat more than one each. We got it parcelled and donated it outside. My wife and i decided not to enter KFC again because after spending 800 bucks you people served us stale food which was worst, a meal in a udipi restaurant is better than this. Sorry to say i was a fan of KFC chicken but i have to say after this experience that "I'm hating is it" which is the current apt caption.

I went to KFC, malad west, Mumbai infinity mall yesterday (1st march 2017) to have Hot N Crispy chicken. I ordered it then, I requested to the staff Called Ramchndra to change the peace because the peace was too small and dark in color n oily.I felt that's a bad one, Then he showed me unnecessary attitude n told me cant change the peace, then I said to cancel the order, n call the manager still the guy Ramchandra staff was arguing with me, (Apko mene bola, attitude lag ra ha to mei kya kru). most of the time the KFC Malad west Infinit-II staffs r unnecessarily argue with other customers too . n serves very bad burgers, no veggies, no proper way of service. I visited INORBIT mall, KFC the staffs r so well behaved n they at least listen to us n serves far better then KFC infinity Malad-II.I was so pissed off .I visited KFC like 2-3 times in a week. I was so hungry n thats sad that they cant even provide good food to the hungry costumer. N the staffs are behave like they owe the place they will give whatever they want to give, whether its bad or worst. I also write a complaint in their scrap book, But no hope from them to take any action, Hope for the justice .Thank You

Hi,
I went on Wednesday(1st march 2017) to grab the offer of 12 pc. crispy chicken for Rs 300. But I was declined stating their is no chicken to avail this offer according to them you can have chicken without the offer.

Location - Gopalan Signature Mall, Bangalore - 38, old madras road.

I was surprised and disheartened. I had to spend a lot for the in KFC for the food.
I want a refund as I went for the offer but was declined and i had to pay Rs 1056. for the food.

Please find the attached bill.

Regards,
Arun Kumar Gope
ph- [protected]