KFC India Complaints & Reviews

I visited PacificMall's KFC's outlet at food-court. At billing counter, order-taker was forcibly pushing Fries'-combo., to which v declined. Still on his constant pursuing offer to provide fries @Rs.20/- V finally ordered the same. But later on seeing the bill, we were charged Rs 65/- showing fries n coke combo.!. It wasn't expected of such a reputed chain as yours to go in for such 'pick-pocking-gimmicks".. I wish u to take notice of such unwanted tricky-marketing-push and provide appropriate, satisfying compensation...

I had a kfc meal in KFC Phoenix Mall, Whitefield, Bangalore on 26/11/2016 and the bill amount was 285.14 INR . I had given by debit card ending 6618 to the bill desk guy and he had swiped it twice. The amount of 285.14 was deducted twice from my account and the same had been informed to the Manager George Pothen ( george.[protected]@yum.com, Cell: +91-[protected], +[protected] immediately. He had told me that it will be finalized within 1 week and given me his card. But the problem has not been resolved till today and i have not got my money back. This is highly irresponsible by KFC India and was not expected at all. Please resolve it asap or else i will lodge a case in consumer court against KFC and a case of FRAUD as well. I don't want any delay in it so do your investigation and take proper action against people responsible for this unprofessional attitude.

May name is aturrehman Yesterday I went kfc Pacific mall subhash nagar whith May girl friend and I take order4 pics Nashville chicken whith bonus and 4 pics Nashville chicken boneless and two small red velvet May total amount is 725rs I ate the only one pics this chicken it's so oily and awkward test I fee lots of oil add this chicken this chicken is very harmful for stomach and heart and health after eat this chicken May I get started loose motion I pay 725rs and you give me this type food it's very bad I am regular customer for kfc bicoze kfc is famous for chicken but if you give this type of chicken I never come back kfc I ask also the team member can you refund this order and his say no sir and pay725rs that's way I eat forshly after than I get stomach problem I want May mony back please don't ignore this complaint and take the response... AturRehman

Order no [protected] today time 9:30 pm Somil Chandra [protected]
When I was eating hot and crispy chicken a huge amount of blood was coming in chicken which was shown to concerened person it was horrible what was the quality check done before serving.
I need a compensation from the company it may be a defective chicken which will lead to a desease

Today just now around at 10 PM, i ordered Hot crispy 8pcs and another HC 4 pcs -totally 12 pcs hot & crispy, my order number is : [protected], staff-8160, POS number-T30207 but when delivery boy came, he gave me one box and when i asked its all 12 pcs then he told me yes, everything are packed inside in one package.
So we received and then when i opened it my home it was only 8 pcs and tried to call delivery boy, call not responded and when i tried to reach customer care, got the info only 11AM o 11 PM.I am too disappointing with this order

I'm Parag Deshattiwar, I ordered KFC bucket online, but failure occurred due to unknown reason and money was deducted from my account. Then I called customer service they told it will refunded in 1 week or else they give mail id on which I sended transaction details. But it has been 10 days, money is not refunded. Please help me. I'm attaching picture of mailed transaction details.
Name: Parag Deshattiwar
Contact: [protected]

On 31st December, 2016 I ordered KFC food but for the first time my transaction failed but after several calls & followup it didn't credit back in my account till now(Today 21st Jan, 2017)..

Failed Amount : INR 632.14
Date of the incident : 31st December, 2016
Client No : [protected]
Full Description : Transaction failed due to Merchant's(KFC) failure but amount not credited till today.
This is related to request to refund.

On purchase of 1189 from KFC, Vashi, Orbit Mall, Mumbai, Maharashtra, I was charged twice. I paid via debit card and it was communicated that the payment was not received and thereafter I gave cash. But later I came to know from my bank statement that the amount was already deducted. So in a nutshell on a purchase of 1189, I was charged (2*1189). This is very disappointing and I request you to to take quick action against it.

I ordered for 6+3 fiery grilled chicken and the final cart amt was paid
through Citi credit card of Rs. 542.25 @ 8.42pm on 6th Jan 2017

But the order, was not placed and the amount got debited. I spoke to Mr.
Praveen / Mr. Stephen who confirmed with T.Nagar KFC store that that
particular order was not placed at all and we will get the amount refunded
in some days.

So I had to order again for the same thing again by paying thru CC machine
brought to my home

Mobile No.: [protected]

Request to kindly refund the amount debited of Rs. 542.25 back to the
original payment mode at the earliest.

As per advice provided thru KFC helpline @ +[protected], I have emailed this to hcc.[protected]@sapphirefoods.in

Even after several contact I am yet to receive the refund. Now I am completely not able to reach anyone or getting response

I ordered food from KFC on 10th jan and they rejected saying that they don't delivery here around my area. Then cancelled the order. And told me I will get the refund in 3 working days. I haven't got the refund yet. Please help.

Location-Bengaluru Hypercity
Order number-Your order no. is[protected]placed on[protected]:08:36)
Delivery time is[protected]:40:00 approximately

Made an order/transaction on 6th of Jan, 2017 of amount 1070.05 rs towards "YUM RESTAURANT INDIA P MUMBAI IN" which got deducted from the credit balance but from the billdesk received an error message stating "due to some error the transaction was not successful", and hence, there was no delivery.
While checking with the bank got confirmed that the merchant has claimed the transaction on 8th of Jan, 2017.
Please act asap.

Today(11th Jan 2017) I took a Take Away from KFC at Total Mall(KempFort), Municipal Co Old Airport Road, Blr- 560017 at 08:13 pm. The order was placed for a 6 pc. Hot Wings amount Rs.129.00, but when I opened the packet at home it contained 4 pieces of Hot wings. I paid for 6 pcs but I got only 4 pieces. I tried calling them on the number given in the invoice[protected], but no body picks the call. This is not done, person asking for take away could get cheated like this and no body answers the call at the store also.

This morning i order for pickup of 10pc hot n crispy chicken through online and my amount debited in my paytm wallet but order wasn't successful the customer care doesn't answering at all they are putting on hold dor a while... There were no toll free nos amount get deduxted doe this call. I confirmed the same with the corresponding outlet they said order wasn't successful they didn't receive anything I contacted paytm they are saying in their end amount was successful contact kfc. I kerpon trying you but un answerable. Kindly initiate my refund. They don't have official mail id tooo pooor website maintanance

On 30 th December 2016 I made a online purchase from KFS the amount was deducted from my credit card same I had confirmed with Standard charted bank .
But neither I received any acknowledgement of the order nor I got the order from KFC.

Details of the order is :
Sanjay Lakhera
N-554 Sector 25 Noida . Gautam Budh Nagar.
[protected]

Other details
30/12/2016 YUM RESTAURANT INDIA P MUMBAI IN
INR 1, 027.93 DR

Standard Charted Credit card.

In the month of October i visited one of Pune's KFC Outlet based in Aundh. My overall experience was nice but later on i realised that my bill amount was 190 that was confirmed by the cashier but he charged me 190.36 which i feel that kfc is cheating the customer's. The same time i went to the cashier and asked him that'' why without my knowledge you charged me .36 Extra''.

He sincerely apologised for the issue by saying that its a technical issue & he promised me that the needful will be done. i had the word with Mr.Kiran that time & we exchanged some emails too.

he assured me that in next couple of days this technical issue will be solved

After around 2 months when i went back again to the same outlet, I found that again i was charged .36 Paise extra on my bill & Cashier replied like a Muppet that this happened because of some technical issue & promised that needful will be done.

after that i checked the bills of other customers too whichever customer made the payment through card they were being charged extra & after demonetization 80% of transaction are done through the card so i can imagine on what a huge scale kfc is collecting the money from customers without paying taxes to government it's just no one checks their bills seriously & nobody focuses on the small amount in paise

I tried contacting kfc by submitting their feedback form but there was no response i sent the mail to kfc.[protected]@sapphirefoods.in still there was no response even i posted the issue on official facebook page of kfc again no response

I place an order online from KFC (supposed to receive the same from Bannerghetta Road outlet, Bangalore). I place the order at 09:00 PM and continue waiting till 10:00 PM for the same. Since there has been no call regarding the address confirmation, I call them back on their help line to receive a status stating "the order got cancelled because o[censored]nforeseen technical/ server issues". The payment which has already been deducted will get refunded within 8-15 days. Now to make things straight, there has been no notification regarding the cancellation of the order and the payment will get refunded after quite some time. The worst part is the helpline executives are fed with excuses like "server issue" and nobody including the store manager "Rajesh" are ready to take up responsibility for this petty issue. Being a leading food chain, the least one can expect from KFC is some sane person taking up responsibility for their action. Am not placing orders from them ever again!

Dear Ceo,
I am a big fan of KFC and i am writing this mail to you with huge disappointment .due to bad quality of chicken i am complaining..i have ordered smokey grilled chicken on friday evening and when i tasted it it was not at all fresh..i made complaint to kfc manager Mr.Amit and as per him we can consume kfc food in dine in and can not take it away at home as it will not be fresh after 15 min..
I am amazed to listen this as i am a regular customer of kfc and i used to have this most of the time at my home and i have never faced any problem.He has told ne that you stay in chatterpur so we cn not provide you delivery there and that is why our chicken was nt fresh that time when u consumed it.after approx.15 min.What a lame excuse it was.Later on he told ne that i am ready to give fresh order to you but you have to come to our store..Another pain fir cust like me.i had to leave all my work just to pick up the kfc order again because my chicken was not fresh..and it was my mistake to order it frrom kfc.Kindly look into this matter as this kind of lame excuses after doing mitakes and treat cust like a big fool will not be accepted.
Waiting for reply asapIsha vermaSent from my Samsung device.

I have visited kfc which is in noida yesterday and chicken popcorn rice bowl i found the hair in chicken popcorn which really pathetic plus with this the french fries were totally cold & not crisp. If i do not get the appologies mail within 24hrs i will take this matter to consumer court which will be really painful.

[protected]
Shray Mathur

On 8/12/2016, I'd dined in the Bandra branch of KFC. The bill was of Rs.667 and due to some network issue my card had been swiped twice. I received a message from my bank that informed me that Rs.667 had been debited twice. I spoke to the manager there and she told me to wait for 24 hours and said that my money will be credited back into my account. I live in Mira road and travelling to Bandra just becomes a hassle. I've been trying to contact several times but everything is in vain. I just want my money returned asap.

On 31/12/2016, we had placed below order and Mr.Laxman had come to deliver it at my residence.The payment was done by Mashreq debit card but Laxman told the payment was not made due to signal problem.
Then I made the payment again from Canara Bank debit card which was accepted.After he left, I got confirmation of the first payment. So the payment is made twice.Please see attached proof of payment made .
Kindly arrange to refund back the amount which is charged twice. ( Rs .745 )
Regards,
Prashant
[protected]
[protected]