KFC India Complaints & Reviews

Support,
We order pure veg order, but they have delivered non-veg order. It was a office party and KFC destroy our party happiness. We order to a big brand. its not a good thing.
Zomato Order No: 11275318
KFC Order NO: 3670 (18th Nov)

Sir,

Most humbly and respectfully i beg to state that my billing has been made twice as i order for once for a sum of rs.709.00 on 13th nov.2016 at kfc counter in gopalan arcade mall, arcade mall, mysore road, rr nagar, bengaluru, karnataka 560039. kindly make this correction as i will have further fear in making online payment in your kfc counter in future as i will lost your trust in further time. i hope for your further forward positive response in this. i have already waited for 24 hours to make this up but no further correction has been made.
Please respond positive as this is a trust issue i have on your company

Regarding order ID:1457D161122
Wallet order ID:[protected]

Yesterday I have claimed KFC Wednesday offer via kfconline and choose Pay On delivery (Pickup in counter) at KFC Cochin-Gold souk. And I gave them my Paytm number "[protected]" I gave them OTP received after that I got a message
"You have made a payment of Rs. 482.00 at Yum Restaurants for Order Id 1457D161122. Contact paytm.com/care for any issues."

But they told me payment was not sucess . So I gave them my ATM card and paid the bill 2nd time. Before giving card I told him, "I have received order ID Why I have to pay 2 time" he told me, "Paytm will refund your amount" So I agreed to pay by card.
Then I contact paytm they told me payment was successful from our end contact merchant. I lost Rs:482 from Paytm and I want Refund..

My money was deducted for an order placed today using paytm but the order got cancelled and the money was deducted from paytm side and was received by kfc.
Can you give me a timeline when will that be returned back?
Money deducted for the order is rs 232.44 and the paytm cash txn id — [protected]
And pizza hut order #1358159 which is written in psytm transaction detail. Please reply asap with a deadline

My email address is — [protected]@gmail.com

Hello sir,
I am vamshidhar reddy. i have ordered kfc meal on[protected]saturday) food not delivered to my home. and i paid (1294 rs/-) through debit card money has been deduced from my account. and while ordering it shown me a server error. still the money will not refunded to my account. we called to kfc customer care they will not responded to my complaint we went to kfc food center they asked me to submit a complaint in online. so kindly make not of my complaint thank you

I placed and online order with KFC on 13th november, 2016. An amount of 304 was debited from my account but order wasn't placed successfully. KFC does not answer the customer care helpline. I provided my phone number as well as email id but they have made no communication from their side either.
Their web page is irresponsive, i have mailed them there as well.
Now there is now way for me to get in contact with them.
My order ID is 2315046

I ordered online on Kfc.co.in on 10/11/2016 at around 7pm and payment done online with paytm. My amount deducted from my paytm wallet but there is no confirmation message or call.Even 33994444 no. not working. If online order to be taken then make proper infrastructure, not waste time and money of customers. Any helpline no. or contact no. not given on this site kfc.co.in

I am a regular customer of this anna nagar branch kfc. With an offer @rs.299/- bucket i purchased today, the person at the cash counter mr. Yakesh.K asked me to pay rs.405/- with a tax in excess over the value of rs. 299/- . When i asked him how it could be 106/- tax for this value. He was shouting at me saying this is the amount fixed for this value and asking his assistant to cancel my order after quarreling with me . I hate their attitude an wanted to give a complaint.

D.Senthilnathan
anna nagar, chennai.

On 26th OCT, I tried paying on the KFC mobile app and at the payment screen it returned with a host not reachable error and 2 times my money got debited and the order did not get processed. Later I paid through the website.

2 payments of INR 512.13 was debited from my mobikwik wallet. Whic has not been credited till now. Have send mail twice to KFC no reply till now.

Hoping to get my money refunded at the earliest.

Email: [protected]@gmail.com

On 3rd nov 2016 I Ranadeep tried using the online paytm method for the payment of kfc online home delivery but as the money was transferred the same time of ordering but the app showed error and is asking me to pay again for something I have already payed my transaction id for the the given statements is
• BILLDESKnut Order #HPT[protected]
Above mentioned is the paytm transaction id for the verification of prooved payment and on the basis of this id I want your help for finding out who was responsible for such an act because I spent my money and didn't get food also.Please help me with a genuine favorable solution

On 2 nov 2016 I Arshdeep Singh tried using the online paytm method for the payment of kfc online home delivery but as the money was transferred the same time of ordering but the app showed error and is asking me to pay again for something I have already payed my transaction id for the the given statements is
• BILLDESKnut Order #HPT[protected]
Above mentioned is the paytm transaction id for the verification of prooved payment and on the basis of this id I want your help for finding out who was responsible for such an act because right now I am hungry also, spent money also and fighting for it back . Please help me with a genuine favorable solution

Today i visited kfc, janpath after a very long time. And was not at all satisfied by the services provided to me.. First of all at the counter they didnt even tender exact change, took a sum of rs 110 above the total bill.. Secondy i had ordered crispy chicken, which is the basic menu of kfc and it took them more than 25 minutes to place my order... Thirdly after receiving the order after such a long wait the food which was placed was cold as ice not properly cooked and was stinking... Never expected kfc to provide such services. Yours faithfully. (Regular customer)

There in no heated KFC any product
I mean low heat & cool all product
Exm- finger chips, Burger, hotwings, hot& crespy, there is all product I cold
I do complain any KFC worker then the worker talk to me that return your money
And not receive my complain
And my name anisha bhawe
Am complain Allahabad KFC
Please receive my complain
My No.[protected]

I had ordered a hot and crispy bucket for home delivery on 26 Oct 2016. The order was never confirmed by the local management. When I called back, they were not confirming a proper order and were completely oblivious of my requirements. They reordered it and said it would take 10-15 min to dispatch as they were "short handed". I waited for 30 min but I started having hunger cramps and my friends were getting restless. When I tried contacting...

I placed the order on 26.10.2016 through kfc mobile app, the order amount was inr 490.86.
I tried to make an online payment twice and i received server error both times.

But when i checked my bank transaction i found that charges were debit from my account twice.

I raised a complaint to kfc customer case over phone on same day.
They told that they will call me by this or that time, but they neither called not refund my balance..

On 23 October I visited KFC in New Market Kolkata, and was greeted by Offer "2 Hot & Crispy for 99 with picture of a chicken leg piece and yet another piece". I ordered for 2 of this and got all breast pieces - when I asked for leg pieces as per offer pictures, I was told that options are not available. In fact I had to pay additional INR 120 for getting leg pieces. When I asked for the Store Manager and explained to him my point, he did not listen. Then I asked for the Complaint Register, I was given Visitors Book, saying that this is what is available. Overall the attitude was of "I do not care" nature.

This amounts to cheating and deficiency in service, especially the non-availability of a complaint book.

Yesterday i ordered kfc at 2000 hrs, got my dispatch message at 2020 hrs. i received my order at 2300 hrs, no clue what took so long to deliver as the kfc store (south city mall) and the delivery address is 5mins walking distance. tried to call kfc store, south city mall but wasn't able to get through (15 times to be exact). called customer care to check the delivery status and explained him my problem, the guy told me that he will arrange a call back from the kfc store, but that never happened, i also requested the guy to send the card machine as i wasn't carrying sufficient cash with me, the customer care executive assured me that the card machine will be sent to me. finally when the delivery came, the delivery guy wasn't carrying the card machine, as he wasn't having any clue what i was talking about. after lot of argument with the delivery guy i somehow managed to pay the amount.
I am very disappointed with the services of kfc as the food delivered to us wasn't even hot.

I placed the order on 1st oct through kfc mobile app, the order amount was inr 608.82.
I tried to make an online payment twice and i received server error both times.

Finally i completed my order with cod option and made the cash payment to delivery person.

But when i checked my bank transaction i found that charges were debit from my account twice.

I raised a complaint to kfc customer case over phone on same day.
I was told to send an email with following reference details which got rejected at the time of online payment.

[protected]
[protected]

I attempted to place an order two times on 9 October 2016. The web page expired, but I have been charged for these orders. I have sufficient proof of the same in the form of: bank initamations as well as rhe fact that these amounts are reflected in my credit card statement.

I contacted the Gurgaon branch, from where I had ordered. The money has however not been credited back to me. Please look into this.

Hi i would like to inform you that on dated 25th sept 2016 12:58 PM i have order food online from KFC, the store has canceled order due to the delivery issue, but till the date i haven't received my money back. as per the policy it should credit back within 14 working days but now its more than 20 days, i am keep on calling kfc customer care and store manager but they are not responding properly, i hope this complain will work and my refund will initiate swiftly. kindly pleas look into it as it being like harassment.

Contact :[protected] from which i have ordered the food
Order number :257.

Thanks,
Amit