KFC India Complaints & Reviews

My wife had placed online order via website from her cellphone on Sunday, 18th May 2025 around 8:30 PM IST.
Online UPI payment was done however order was NOT successfully placed. Amount got deducted from my account for amount Rs. 694.25.

When we spoke to centralized customer care executive, complain was registered under my wife name [Renuka Sharma].
We were being told that someone from the concerned team will get back to us or amount would be reversed however nothing has happened so far.

We even visited KFC outlet in Kopar Khairane, Navi-Mumbai and store person confirmed no orders were received from and I was asked to place another order.

I am reachable on my cellphone number mentioned below if you need any further details from my end.

I would sincerely request you to please initiate the reversal process for online UPI payment made whose details are as below.

• Online UPI payment made from : HDFC Bank with Paytm as payment gateway
• Online payment made to : Sapphire Foods India Limited
• Amount: Rs. 694.25
• Transaction Reference Number:[protected]
• paytm[protected]@ptybl-YESB0PTMUPI[protected]Oid973df1720dfd458

Attached is the SNIPPET of the online payment made.

I also contacted Pradnya Bhuvad [+91-[protected]] for Payment reversal but no assistance has been provided so far.

Kindly assist to resolve this issue. Many thanks in advance for your help and time.

Regards,

Sanjeev Sharma

I am filing this complaint regarding a payment issue at your Seelanaickenpatti, Salem branch. On April 4, 2025, I placed a food order using the self-ordering machine at the branch and completed the transaction through UPI. The amount of ₹903.00 was successfully debited, but the order was not fulfilled.

The branch receptionist acknowledged the issue on the same day and assured that a query had been raised regarding the failed order. However, even after 16 days, there has been no refund or communication from the branch or the customer service team.

Payment Details:
Transaction Date: 04-Apr-2025
Payment Method: UPI
Transaction ID:[protected]
Amount Paid: ₹903.00
Refund Details Requested:
Account Holder Name: Tharany Balasubramanian
UPI ID: [protected]@okhdfcbank
Account Number: [protected]
IFSC Code: KVBL0001785
I have attached proof of payment and the query details raised on the same day. Despite several follow-ups, no resolution has been provided.

I request the concerned authorities to look into this matter urgently and initiate the refund process without any further delay.

Desired Resolution: Refund ₹903.00 to the mentioned UPI account.

I tried ordering via the KFC website and tried to pay via UPI . The money got debited but the order did not show up in the app nor came up with the restaurant.
So I tried re ordering but the same happened again . So my money got debited 2 times without any order confirmation.

Store : KFC Viluppuram - Kottakuppam
110-A ECR Road, JASPA Complex, Kottakuppam Roundtana, Vanur Taluk, Kottakuppam, viluppuram, Tamil Nadu, 605104, IndiaMap

Placed an order with KFC on 23rd April 2025 at 09:15 pm and paid Rs.458.01 through transaction number TXN ID : FMPIB[protected].
Payment was done to Yum Restaurant India Private Limited yumresta.[protected]@icici
However order was not placed and no money was returned.

Do not know what happened .

Kindly help us in getting this cleared.

Request a refund.

I have ordered from kfc app and my money got deducted of amount 457.96/- and after contacting a number of times to customer care . None had received my calls and I'm getting worried of not getting my refund.

UTR number[protected]
T2504232040340159239128.
Please refund my money

Dear KFC India Customer Service,

I am writing to complain about an issue I encountered while trying to place an order through the KFC India app at approximately 21:06 pm on 16th April 2025.

I completed the payment of ₹838 using Google Pay, but unfortunately, no order was generated or confirmed. I have attached a screenshot as proof of the successful payment.

My transaction details are as follows:

Transaction ID/Reference Number: UPI Transaction ID:[protected]
Date and Time of Payment: 16th April 2025 at 21:06 pm
Amount Paid: ₹838
Payment Method: Google Pay

I would like to request a full refund of the amount as soon as possible since the order was not processed. Please investigate this issue and initiate the refund process at your earliest convenience.

You can reach me at sidharth[protected]@gmail.com for any further clarification.

Thank you for your time and attention to this matter.

Sincerely,

Dear KFC India Customer Service,

I am writing to complain about an issue I encountered while trying to place an order through the KFC India app at approximately 08:47 pm on 9th April 2025.

I completed the payment of ₹458.01 using Google Pay, but unfortunately, no order was generated or confirmed. I have attached a screenshot as proof of the successful payment.

My transaction details are as follows:

Transaction ID/Reference Number: UPI Transaction ID:[protected]
Date and Time of Payment: 9th April 2025 at 08:47 pm
Amount Paid: ₹458.01
Payment Method: Google Pay

I would like to request a full refund of the amount as soon as possible since the order was not processed. Please investigate this issue and initiate the refund process at your earliest convenience.

You can reach me at vishal.[protected]@gmail.com for any further clarification.

Thank you for your time and attention to this matter.

Sincerely,

I had placed an order through the KFC online app, and after a successful transaction (details attached below), the payment was deducted from my account. However, no order was placed, and it is not reflecting in my order history either.

Since then, I have been following up with your customer care team repeatedly. Every time I call, I’m given false assurances that I’ll get a callback. It’s been over a week now, and I have not received a single response or update.

Wow, what an experience! Ordered a Rice Box Meal with Smoky Grilled Chicken from Zomato, and I must say, the culinary innovation left me speechless. My rice and chicken were perfectly chilled, my fries felt like they had been stored in Antarctica, and to top it all off, my Pepsi was served steaming hot—truly, a chef’s special twist on beverages!

The best part? The restaurant is just 300 meters from my house! So, either my food took a leisurely sightseeing tour before reaching me, or Zomato has discovered a new way to defy the laws of physics.

Oh, and the Smoky Grilled Chicken? Not even packed in the signature KFC red bag—because who needs proper packaging when you can just throw food in a random container? Clearly, the effort in presentation matches the effort in serving fresh food!

Of course, customer service is top-notch too—if you enjoy getting ignored! Zomato’s resolution process? “Just rate the food low.” Because who cares about customers when they can just “express their disappointment” and move on hungry?

Tried reaching out to KFC directly, and they’ve mastered the art of disappearing calls—you’ll be kept on hold for eternity, only for them to disconnect the moment it’s your turn. Truly, customer service at its peak!

A huge shoutout to Zomato and KFC for making me question my life choices. If you ever want to experience starvation after paying a hefty amount, I highly recommend this service. 10/10 would NOT recommend!

#FoodFail #ZomatoDisaster #KFCDisaster #ColdMealHotDrink #CustomerServiceFail #NeverAgain #HungryAndAngry #FrozenFries #PackagingDisaster #OverpricedAndUndercooked #KFCIndia #ZomatoIndia #NoResolutionOnlySuffering #FoodDeliveryNightmare #BurntByBrands #WhatDidIPayFor #ZeroStarsIfPossible

Hello i placed an order online for delivery through the KFC App at 7:52PM on 26 March, 2025 from the KFC store at Gulshan Mall, Sector 128 and paid through my Phone Pay UPI Id.

Payment Deducted but order was not accepted by the KFC App,

Attached are the screen shot of payment made to KFC.

Please check this will put this on twitter also.

I have ordered from KFC TN Kandanchavadi, Chennai via KFC app at 9 PM, Date-19/03/2025 (Order ID: [protected]). Estimated delivery time was 45 min. But after even 1:30 hr, no trace of my order. In order search history, when I am searching for order, no details of my order is coming. In track order option, order is being delayed for indefinite period of time and restaurant is not reachable via phone. I have paid fully 402.01 Rs. during ordering and there is no way to reach the delivery or restaurant. I want full refund and compensation.

I recently had an issue with KFC through Zomato, where I received the wrong order. While they initiated a refund, I was shocked to find that reordering the same item cost more than double the original price after GST, delivery fees, and service charges.

This means that when a restaurant makes a mistake, customers end up paying much more just to get what they originally ordered. The delivery platform claims that their system is "designed this way" and refuses to offer any real solution.

This isn’t just my problem - it affects everyone who gets the wrong order. Customers shouldn’t have to bear the extra cost for a mistake they didn’t make.

I was ordering kfc through upi payment mode on 12 march 2025 on around 5:30pm the order was of 694rs i paid through upi but didnt received anything

Was trying to order via KFC app, the order wasn't confirmed but money was debited from the bank.

I am writing to formally raise a complaint regarding two unsuccessful online orders placed through the KFC app, resulting in payment debits without order confirmation or refunds.

First Incident:

Date: January 10, 2025
UPI Reference Number:[protected]
Amount Paid: ₹180.77
Despite waiting for over a month, no refund has been issued for this transaction.
Second Incident:

Date: February 7, 2025
UPI Reference Number:[protected]
Amount Paid: ₹196.77
The same issue occurred today, with the payment debited, but the order was not placed.
I have attached proof of payment for both transactions for your reference. Despite patiently waiting for a refund for the first incident, there has been no resolution, and now I am facing the same issue again.

I request immediate assistance in processing refunds for both payments and an investigation to ensure that this problem does not occur again for other customers.

Looking forward to a prompt resolution.

I had ordered - Wednesday Special Bucket and MEican Zinger Pro Burger on[protected] @ 8 pm . I choose the option upi for payment and paid 708.92 . But unfortunately my order was not placed and i contacted kfc inida -
[protected] and they said it will take around 14 days to get the refund.

My transaction ID is[protected]

Consumer Details:

- Name: ANEETA SUSAN SAJI
- Address: Kochayyathu SM Land Kotta P.O Karakkadu
- Phone Number: [protected]
- Email: [protected]@gmail.com

Opposite Party (Service Provider) Details:

- Name: KFC (Kentucky Fried Chicken)
- Address: KFC CHENGANNUR, kerala.

Complaint Details:

- Date of Transaction: December 25, 2024
- Time of Transaction: 8:22 pm
- Order Number: 42956
- Total Amount Paid: 904.20

Nature of Complaint:

I, ANEETA SUSAN SAJI, filed this complaint against KFC (Kentucky Fried Chicken, CHENGANNUR, kerala ) for deficiency in service, causing mental agony, and financial loss.

On December 25, 2024, I placed an order through the KFC app for Christmas dinner, expecting timely delivery. However, despite waiting for an extended period, the order was not delivered. The lack of communication and updates from KFC caused significant inconvenience, particularly as we had guests waiting for dinner, including elderly individuals.

Relief Sought:

I request the Hon'ble Consumer Court to direct KFC to:

1. Refund the total amount paid for the order, i.e., Rs 904.20.
2. Pay compensation for mental agony and financial loss, totaling [3000].
3. Pay costs of this complaint.
4. Refund should be done through the given Account address. Account no:[protected]
IFSC code:CNRB0001378
Bank: Canara Bank Aranmula

I have attached supporting documents, including the order receipt, payment proof, and screenshots of the KFC app showing the order status.

I, Aneeta Susan Saji, hereby verify that the contents of this complaint are true and correct to the best of my knowledge and belief.

Date: 25/12/2024

I order 2 veg zingers nd they said our buns are over and we can refund your money and they gave us longer instead of burgers very bad service zero rating’s out of 100

I placed an order from KFC app on 09/10/2024 at 8:34 pm. The order was confirmed and it showed as "order on the way". After an hour, it is showing the order in delivered section. But I did not receive the order at all. I tried calling the restaurant also the KFC customer care number. I was kept on hold and nobody responded. Order no - K765A35583.

An order was placed by mistake at KFC delhi Dwarka sector 21, Food court, Pacific Mall, counter no. FCC/2F/02, Second Floor on 4th september 2024, which was immediately cancelled on call and on telephonic conversation it was conveyed that the money will be reverted at source. But till date i have not received any refund. Kindly look into the matter at the earliest.

The order no. was [protected].